Important Information: According to the latest policies in Hong Kong/Taiwan, real-name registration must be completed before using this product. (In Taiwan, one real-name identification document can be used for up to 3 eSIMs. In Hong Kong, one real-name identification document can be used for up to 10 eSIMs. )

Please use the link to complete real-name authentication before your trip (if the link cannot be clicked, please copy and paste it into your browser to open): https://glcm. gloableconnect. com/prepaid/realname
Note: Hong Kong does not support authentication with a Hong Kong ID card, and Taiwan does not support authentication with a Macau ID card.

After arriving at your destination, please connect to the internet to install and activate the eSIM. Do not install this eSIM outside the destination country/region, as this may cause early activation and billing, shortening the valid usage period of the data plan.

[Installing eSIM]
1. Open the QR code attachment in your Trip. com APP order and print it in advance or save it to another electronic device. (iOS 17 and above systems and some Android phones can directly save the QR code image to the phone. )
2. Open Cellular (iOS) or SIM Card Manager (Android) in Settings.
3. With your phone connected to the internet, click Add Cellular Plan (iOS) or Add SIM Card (Android), then scan the QR code to install.
4. If scanning fails, you can enter the SM-DP+ Address and Activation Code from your order voucher to install.
5. If steps 3 or 4 fail, your phone may be network-locked by your home carrier (unable to use other carriers' network bands). You need to contact your carrier to unlock it before using the eSIM.
Setting Up Internet Access

[Using eSIM]
1. Turn off your primary SIM card and turn on the eSIM network switch.
2. Enable Cellular Data (iOS) or the SIM card (Android).
3. Turn on Data Roaming.
4. If you still cannot access the internet after the above settings, please set the APN and restart your phone. See details below.
[About APN]
1. If you purchased an eSIM covering multiple countries/regions, when arriving in a new area and unable to connect, please manually switch the APN (normally it switches automatically).
2. Setting path: Cellular > Cellular Data Network, or Settings > Mobile Network > Access Point Names > Add.
3. Enter APN: cmhk
4. Restart your phone.
[How to Use Renewal Orders]
Renewal orders will activate automatically after the initial data plan's validity period ends. Do not scan the QR code to install again.
1. For plans with high-speed data that slows down after usage, the slowed-speed data will be used first until the initial plan's validity period ends. Restart your phone to start using the renewed data plan.
2. For plans with high-speed data that stops after usage, after the high-speed data is used up, restart your phone to start using the renewed order.
If you need to use the eSIM on another device, please click Re-book instead of Apply for Renewal. Renewed data plans do not support switching to a different device.