Annapurna

I wouldn't repeat for free. Totally disappointing experience!!! no willingness to provide solutions to a justified situation.

Reality has nothing to do with what is sold in photos and description. Careless facilities, questionable cleaning and improper service. Incident management is non-existent: complaints are ignored or excused. The quality is far below the price. A frustrating experience I would never repeat.

We were really looking forward to staying here, however, communication with staff was horrible! We were delayed due to many reasons and were not informed that the hotel doors close at 9pm. No directions to enter the hotel were given. We were sitting in our car in the pouring rain with 3 kids for 2 hours trying to contact them. Finally, we had to go and pay for another hotel at 11:30pm. Absolutely rediculous! This kind of information should be sent 48 hours prior our stay. Very unprofessional. We tried to get a refund based on the circumstances and they just ignored all communication. Would not recommend due to unprofessionalism