Cosmos Apartments

You cannot stay in the room, there is no air conditioning, if you complain they give you a fan, if you open the window the noise is deafening and 200 mosquitoes get in, I do not plan to return

Check-in time is at 3 PM. Until 4:30 PM, they did not have our apartment ready. We could not cook in the apartment upon arrival; our food spoiled. They did not offer us any solution. Until the next morning, we could not extend the check-out time; we paid the corresponding fee, it was supposed to be all correct, but they had blocked the key, and we could not enter to get our things or use the apartment until we managed to have the reception fix the problem. On the website, they advertise that there is air conditioning, but in the apartment where we stayed, there was only a fan for the entire space.

I would like to comment on my experience at this hotel so you can take it into account when making your reservation. My stay was 2 nights (so it is unnecessary having spent 1 bad night having to spend a second one by mistake from them). To start a reservation is made for a double room: as a warning the room is very small, with limited space to move and old. In addition the towels provided are not clean (they have stains, and are peeled for use). The heating is centralized, and despite closing radiator, it is hot that does not allow you to sleep all night and if you open the window you hear a lot of noise. When commenting on the problem at reception you have to go after them despite being a hotel problem that are aware of it, they do not provide either air conditioning or a simple fan, they do not pass the message among their workers so they do nothing. To reframe this problem at 10 a.m. and get an answer and because we asked again for the third time (if not even that) the solution is to change rooms at 11 p.m. (change that they do not offer first because according to them they were full but if you were looking for a reservation they had availability). The solution the next day after two days without sleep and using our own towels because the new ones were still dirty is to return the parking money (18 euros per night of 180 euros that we have paid) and a future email from the boss (which I do not receive if I do not contact them again to receive an explanation and see what can be done with this case since the boss was not at the time and if a woman boss of another hotel (provides me the card of another hotel better to go). When you try to dialogue and reach a solution, excuses are invented, they do not take responsibility despite knowing this problem and on top of that they invite you to come back....for the good experience lived... It is a pity that because of this problem our days of rest have not been achieved and they do not take responsibility for the problem they know.