Erts

Please don't be fooled by the high review scores on Bookings.com I have cut and paste my review from them: Good Points The Location and Apartments were quiet. Residents were not at all noisy. We were able to cook own meals using the kitchen. Apartments were clean upon arrival (BEWARE YOU WILL PAY FOR THIS AT CHECKOUT). Disliked · SECURITY DEPOSIT SCAM!! The Apartment will keep at least €50 from this for "Final Cleaning" They will not tell you this either when you book, check-in or even check out, beware of the small print in Catalan!! HIDDEN FINAL CLEANING COSTS DEDUCTED FROM SECURITY DEPOSIT!! Little or no Housekeeping during Stay. Reception only opens for very short periods. Reception staff have very limited English which will cause you problems. The owner will claim not to speak English - Beware he understands perfectly. NO PARKING - Make sure when parking on street you park facing the way of the traffic!! The police will issue a fixed penalty for breaches of this DOES NOT LIVE UP TO EXPECTATIONS Despite advertising, they do food (Breakfast, etc) they do not and there is very little available within walking distance. Fine if you have a car you can go to La Massana or Arinsal in around 5 minutes drive. If on foot a 20-minute uphill walk. BEWARE THE INVENTORY!!! Check everything, photograph every issue immediately (we always do this so there was no issue, but heard from other people who were blamed for pre-existing issues they could not prove were not them). Don't expect the room to be inspected when you are present, it simply won't happen. beware they insist on keeping a copy of your card details (so that they can "refund the security deposit"). We are still trying to get our additional cleaning charge refunded through our booking agent. The hotel insist we understood and agreed to pay. WE DID NOT!! SUCH A SHAME. APARTMENT WITH SUCH PROMISE HAS LEFT A BITTER TASTE AND WE WILL MAKE SURE THAT WE CONTINUE TO TELL ANYONE WHO WANTS TO LISTEN.

We can't fault the apartment at all, it has everything you need for a comfortable stay. The hosts (Amp Promocions) however are extremely poor, rude and communication is virtually non-existent. We were worried before we travelled, and we were right. We had to contact Airbnb support as we were being asked to pay a 100 euro deposit direct to the apartment reception, we weren't able to check in without paying it. Airbnb confirmed that they were breaking their terms and conditions as all security deposits should go through Airbnb. We paid it anyway because we didn’t want the whole family to be left stranded without accommodation. We were assured that it would be refunded on our day of departure. Now nearly 3 weeks on and after numerous messages on the Airbnb app, Facebook, website and mobile, we have had no refund or explanation as to why it hasn't been refunded, we left the apartment very clean and tidy. This is theft. Do not use these hosts at all costs, it's just not worth it. Very poor service and they should not be allowed to use Airbnb, Booking.com, Hotels.com, please see their TripAdvisor scope. I will be reporting them again.