Sileo Hotel

Room tired and a bit beaten up. Claustrophobic room 100. Lift was broken on last day requiring us to take our heavy cases down steep stairs. No concern at frontdesk to help. I guess it would not be hard to find a better experience in Buenos Aires. Rather disappointing.

My experience at this hotel was quite disappointing. On the first day, my wallet was stolen in the hotel lobby, and although they provided the security footage, I felt very little support from the staff or management. They did not offer any further assistance or any type of compensation or gesture regarding the situation. Additionally, the hotel's security seemed insufficient to me. The room key works to open the main door from the street, but during the day that door remains open, so practically anyone can enter the lobby without control. Only at night is there a bit more security. On the second day, my room had no hot water, and when I returned at noon, I found people working inside my bathroom without anyone having notified me beforehand. I found it to be a significant lack of privacy and communication with the guests. There were also issues with the water: in a friend's room, it came out brown on two occasions, which is quite concerning for a hotel of this category. The positive aspect is that the hotel has a very good location, especially if you are attending events or conferences at the Buenos Aires convention center. Moreover, the breakfasts were delicious, and the restaurant staff was always very friendly and attentive. In general, despite the positive points, the experience was marked by security, maintenance, and handling issues with the guests.

We checked into this cute boutique hotel right across from Recoleta cemetery. We had a room facing an interior view and as we were heading out to explore, the door to the room across the hall was open and I saw the view overlooking the cemetery and said to my husband “look at that awesome view” Get back a couple hours later and they stopped us at the front and asked if we would like to be upgraded for free to a room with the view 🤩 how amazing is that?! The manager overheard me say that in the hallway and they moved us and wow, the view was amazing! Very nice boutique hotel, and even better people! Highly recommend