Villa Sofia Resort Spa

I EMPHASIZE THAT BAD REVIEWS HAVE NO RETURN FROM THE DIRECTOR GENERAL OF THE HOTEL. ONLY OPINIONS IN FAVOUR STAND OUT. I'D LIKE TO KNOW WHERE MY CASE STANDS. I HAVE ALREADY HAD ONE YEAR OF MY APPROACH AND NO ANSWER. A SHAME!!!!!!!

The truth is that they have terrible service that leaves a lot to be desired. We arrived before check-in time and the receptionist treated us very poorly, zero empathy, we had to wait on the street with 6 degrees of heat They do not have a waiting room, they have false advertising since the spa is 2 blocks away, not on the same property. I DO NOT RECOMMEND IT, TERRIBLE CARE

The rooms are big but the hygiene could be a bit better. Staff is friendly but too busy, in the morning only 1 gentleman at the front desk who has to do it all Great facilities for families, kids play room inside, playground outside, nice swimming pool, good gym. Location is a bit too far out of the center...