Peppers Gallery Hotel Canberra

3.0 / 5

•

15 Edinburgh Avenue, Acton, Australian Capital Territory, Australia 2601

Reviews from Guests

3.0/5

2,390

Reviews

from real guests

L4762PLtimg

Looked like a nice hotel, but ........ when we arrived, it was undergoing front foyer renovations. There was signage directing to a side entrance, which we went to to find out the doors were looked 3 minutes before our arrival. We attempted to call the number listed however call failed four times requiring us to find accomodation late at night on a long weekend. Hotel called first thing next morning and because they assumed we were a no show had rebooked the room, so no loss of money for them. Offered a tokenistic one night refund.

mononym

Very comfortable and large room. But the lack of care and attention to detail is blatant: missing or broken light fixtures, badly peeling pleather bedhead, mismatched crockery, badly scratched powerpoints, stain-darkened couch, terrible TV reception, leaky shower stall. And that was just in my room. Seems like this would have been a truly great hotel about 5 years ago.

Dingo_dude

This is a 1920s heritage listed three storey 85 room hotel, located in Acton, about a 10min walk to the civic precinct (shops/restaurants). It was originally built to accommodate VIP guests arriving to Canberra for the grand opening of the first Parliament house. Be aware it is currently going through renovations so to get to the reception you’ll need to use the side streets. Also the hotel restaurant is closed, so no meals or room service. As it is a low level historic hotel there are a number of wings with long corridors to navigate - layout can be a bit confusing to navigate. The hotel and the rooms are tired, worn and a bit shabby. The reception staff were helpful, accompanying back to my room when I kept on having problems with the room key not working. The carpets are stained and threadbare in places. I had a classic room with a queen bed, which actually was two singles jammed together (not the most comfortable sleeping arrangement). The bedhead was worn and flaking. The couch was past its use be date, with numerous stains. The LED television was hardly a smart tv - couldn’t even pick up most of the free to air stations, let alone cable or streaming services. At least the wifi worked, so I could watch Foxtel on my phone. The block out curtains worked a treat - couldn’t tell if it was day or night but they were really heavy, dusty and hard to open. Not a big fan of the patterned wall paper on the ceiling. The bathroom felt more modern than the bedroom and whilst I initially had problems with the shower head that did get someone into fix it relatively promptly. The towels were nice and fluffy and the room was serviced daily however they never replaced the used cups & cutlery in the room. I think that the whole hotel is in need of a major refurbishment not just the front reception. As an Accor member I was fairly disappointed with the standard & condition of the rooms - need to lift their game, big time. Would recommend staying at the nearby QT hotel.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Restaurant

Room Service

24-Hour Front Desk

Newspapers

Non-smoking Rooms

Dry Cleaning

Facilities for Disabled Guests

Breakfast in the Room

Express Check-in/Check-out

Library

Fax/Photocopying

Daily Housekeeping

Air conditioning in public area

Safe dining setup

Hypoallergenic room available

Lithuanian Spoken

Slovak Spoken

Baby changing rooms

Azerbaijani Spoken

Dutch Spoken

Korean Spoken

Alternative meal arrangement

Kids safety features

Slovenian Spoken

Terrace

Nightclub/DJ

Croatian Spoken

Portuguese Spoken

VIP Room Facilities

Wi-Fi in public areas

Game Room

Indonesian Spoken

German Spoken

Car park [charges apply]

Shoeshine

Service animals are welcome

Hotel chain

Bulgarian Spoken

Convenience Store (on site)

Catalan Spoken

Shops (on site)

Daily disinfection in common areas

Special Diet Meals (upon request)

Latvian Spoken

Room service [24-hour]

Icelandic Spoken

A la carte breakfast

Body thermometer

Arabic Spoken

French Spoken

Car park [on-site]

Lao Spoken

Free face masks

Entertainment Staff

Staff trained in safety protocol

Room sanitization opt-out available

Outdoor venue for special events

Hindi Spoken

Snack Bar

On-site accessible restaurants / lounges

Finnish Spoken

Car park [nearby]

First aid kit

Shared stationery removed

Hair/Beauty Salon

Greek Spoken

Fruits/snacks

Pet facilities

Temperature check for guests and staff

Chinese [Mandarin]

Hand sanitizer

Protective screens in common areas

Japanese Spoken

Doctor/nurse on call

Physical distancing of at least 1 meter

Spanish Spoken

Czech Spoken

Laundry

Allergy-free rooms

Filming locations

Hungarian Spoken

Daily disinfection in all rooms

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Vietnamese Spoken

Ironing Service

English Spoken

Elevator

Security [24-hour]

Heating in public area

Garden

Suit Press

Invoice provided

Tours

Italian Spoken

Smoke-free property

Proposal spot

Wi-Fi for special events

Meeting stationery

Hot water linen and laundry washing

On-site event hosting

Projector/LED display

Danish Spoken

Cashless payment service

Russian Spoken

Western breakfast

Kids cutlery

Kitchen basics (cookware, oils, condiments)

Face coverings on staff

Contactless check-in/out

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Restaurant

Room Service

24-Hour Front Desk

Newspapers

Non-smoking Rooms

Dry Cleaning

Facilities for Disabled Guests

Breakfast in the Room

Express Check-in/Check-out

Library

Fax/Photocopying

Daily Housekeeping

Air conditioning in public area

Discounts recommended for you

Get an exclusive discount and book now!

10 Available Room Types

Peppers Petite

24 Square Meter

Electric Kettle

Hair dryer

Private bathroom

Free Toiletries

Towels

Walk-in shower

Free Wifi

On-demand movies

Reading light

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Linens

Slippers

Tea/Coffee Maker

Complimentary tea

Dishwasher

Free bottled water

Free instant coffee

Full kitchen

Microwave

Minibar

Refrigerator

Wine glasses

Daily housekeeping

Carpeted

Desk

Ground floor available

Top floor available

Trash cans

Window

Openable window

Wardrobe/Closet

Ironing Facilities

Washing machine

Safe

Safety/security feature

Shower

Non-smoking

Heating

Sleep comfort items

Internet [LAN]

Toilet

Kids shampoo

Toiletries

Iron

Roll-in shower

Clothes Rack

Room service [24-hour]

Peppers King Room

30 Square Meter

Hair dryer

Mirror

Private bathroom

Free Toiletries

Walk-in shower

Board games/puzzles

Free Wifi

On-demand movies

Reading light

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Linens

Slippers

Tea/Coffee Maker

Complimentary tea

Dishwasher

Free instant coffee

Full kitchen

Microwave

Minibar

Refrigerator

Daily housekeeping

Carpeted

Desk

Sofa

Trash cans

Window

Wardrobe/Closet

Ironing Facilities

Washing machine

Individual air conditioning

Safe

Shower

Non-smoking

Heating

Electric Kettle

Sleep comfort items

Internet [LAN]

Towels

Toilet

Kids shampoo

Toiletries

Iron

Roll-in shower

Clothes Rack

Room service [24-hour]

Peppers Queen with Bath

26 Square Meter

Hair dryer

Mirror

Private bathroom

Free Toiletries

Walk-in shower

Free Wifi

On-demand movies

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Linens

Slippers

Socket near the bed

Tea/Coffee Maker

Complimentary tea

Dishwasher

Free instant coffee

Full kitchen

Microwave

Minibar

Refrigerator

Daily housekeeping

Carpeted

Desk

Openable window

Trash cans

Window

Wardrobe/Closet

Ironing Facilities

Washing machine

Safe

Shower

Non-smoking

Heating

Electric Kettle

Sleep comfort items

Internet [LAN]

Towels

Toilet

Kids shampoo

Toiletries

Iron

Roll-in shower

Clothes Rack

Room service [24-hour]

Peppers King with Bath

32 Square Meter

Mirror

Private bathroom

Free Toiletries

Towels

Walk-in shower

Free Wifi

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Linens

Slippers

Tea/Coffee Maker

Complimentary tea

Free instant coffee

Minibar

Refrigerator

Carpeted

Desk

Ground floor available

Laptop workspace

Openable window

Sofa

Top floor available

Trash cans

Window

Wardrobe/Closet

Ironing Facilities

Safe

Shower

Non-smoking

Heating

Electric Kettle

Sleep comfort items

Internet [LAN]

Daily housekeeping

Hair dryer

Toilet

Kids shampoo

Toiletries

Iron

Roll-in shower

Clothes Rack

Room service [24-hour]

Peppers Queen Room

24 Square Meter

Electric Kettle

Hair dryer

Mirror

Private bathroom

Free Toiletries

Towels

Walk-in shower

Free Wifi

On-demand movies

Reading light

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Linens

Slippers

Tea/Coffee Maker

Complimentary tea

Dishwasher

Free bottled water

Free instant coffee

Full kitchen

Microwave

Minibar

Refrigerator

Wine glasses

Daily housekeeping

Carpeted

Desk

Low floor available

Trash cans

Window

Wardrobe/Closet

Ironing Facilities

Washing machine

Individual air conditioning

Safe

Safety/security feature

Shower

Non-smoking

Heating

Sleep comfort items

Internet [LAN]

Extra Long Beds (> 6.5 ft)

Toilet

Kids shampoo

Toiletries

Iron

Roll-in shower

Clothes Rack

Room service [24-hour]

Facilities Details

Parking and Transportation

Airport Shuttle (free)

Food & Drink

Restaurant

Room Service

Bar

Breakfast in the Room

Alternative meal arrangement

Special Diet Meals (upon request)

Room service [24-hour]

A la carte breakfast

Snack Bar

Fruits/snacks

Breakfast service

Buffet-Style Restaurant

Western breakfast

Front Desk Services

24-Hour Front Desk

Newspapers

Express Check-in/Check-out

Entertainment and Family Services

Air conditioning in public area

Baby changing rooms

Kids safety features

Nightclub/DJ

Entertainment Staff

Outdoor venue for special events

Kids club

Family/child friendly

Heating in public area

Invoice provided

Smoke-free property

Wi-Fi for special events

Meeting stationery

On-site event hosting

Projector/LED display

Kids cutlery

Contactless check-in/out

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Shops

Convenience Store (on site)

Shops (on site)

Hair/Beauty Salon

Common Areas

Library

Terrace

Game Room

Cleaning Services

Dry Cleaning

Daily Housekeeping

Safe dining setup

Shoeshine

Daily disinfection in common areas

Body thermometer

Free face masks

Staff trained in safety protocol

Room sanitization opt-out available

First aid kit

Shared stationery removed

Temperature check for guests and staff

Hand sanitizer

Protective screens in common areas

Doctor/nurse on call

Physical distancing of at least 1 meter

Laundry

Daily disinfection in all rooms

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Ironing Service

Suit Press

Hot water linen and laundry washing

Cashless payment service

Face coverings on staff

Languages Spoken

Lithuanian Spoken

Slovak Spoken

Azerbaijani Spoken

Dutch Spoken

Korean Spoken

Slovenian Spoken

Croatian Spoken

Portuguese Spoken

Indonesian Spoken

German Spoken

Bulgarian Spoken

Catalan Spoken

Latvian Spoken

Icelandic Spoken

Arabic Spoken

French Spoken

Lao Spoken

Hindi Spoken

Finnish Spoken

Greek Spoken

Chinese [Mandarin]

Japanese Spoken

Spanish Spoken

Czech Spoken

Hungarian Spoken

Vietnamese Spoken

English Spoken

Italian Spoken

Danish Spoken

Russian Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Non-smoking Rooms

Facilities for Disabled Guests

Heating

Air Conditioning

Designated Smoking Area

Hypoallergenic room available

VIP Room Facilities

Car park [charges apply]

Service animals are welcome

Hotel chain

Car park [on-site]

Check-in [24-hour]

On-site accessible restaurants / lounges

Car park [nearby]

Pet facilities

Allergy-free rooms

Filming locations

Elevator

Security [24-hour]

Garden

Tours

Proposal spot

Family Rooms

Kitchen basics (cookware, oils, condiments)