Best Western the Parkland

Spacious , good bed, good location but TV's pixilated and cracking noise. Carpet very stained. Gym equipment all broken and unusable. Disappointing overall. I didn't feell it was value for money. There was no apology from the Manager

The worst place I’ve stayed and the worst customer service. Refused to give a full refund after I complained about the state of the apartment and had to book somewhere else to stay Unhygienic, smelly and unsafe. Do not book this accommodation, especially if you have a child with you!

Stayed here and was struck immediately by the stagnant sour stink of what I can only describe as a mixture between a man’s body odour and bleach the minute we opened the door. The smell was in the bed and pillows despite the sheets being clean. We were out for the day so left some windows open and this helped on return but not completely. It’s like the room hadn’t been aired in years. Stagnant. The lounge infront of the tv had completely lost its shape and was more like a beanbag. There were a couple of big stains on carpet. Gross brown squirted mark on wall my partner wiped off with a wet wipe. Curtain pulled and broken falling off curtain rail. Not all windows fitted with fly screens and those that did were filthy and dusty as were the windowsills. There was obviously sad ko y damage to the bathroom spa bath which had been mended with an ugly yellow smear of some fixative which was visually unappealing and my kid refused to bathe in it as a result if it being “gross”. In the kitchen the floor tiles were dirty and looked like it literally hadn’t been swept/vacuumed or mopped. There were also at least 3 dead black beetle insects on kitchen floor. Was going to complain but didn’t as didn’t want to upset my partner who had thought he had booked a fancy apartment for our time away in Canberra. The lift and walkway on our floor and even our front door were filthy too. This place seriously needs new cleaners! We walked past a cleaner on our floor once and she looked cranky and didn’t smile at us as we passed each other despite us smiling and saying “hi” politely.