Waves Byron Bay

4.0 / 5

•

35 Lawson Street,Byron Bay, New South Wales,2481

Reviews from Guests

4.0/5

432

Reviews

from real guests

FJVLS

We had a nice overnight at this boutique hotel, and the hotel was close to full. We selected it based on TA reviews and cost. We’d call it about 3.5 stars, yet round up based upon the friendliness of the staff. Things we liked: - Great location. ½ block from the beach. On the edge of “downtown” Byron Bay; everything is in walking distance. - Friendly staff. - The rooms are very large and well appointed. Very clean, and generally in good condition. Bathroom counter space is lean, however, one wall of the room is all desk level, so you can compensate. - The light breakfast of fruit juice, a banana, and a muffin was a nice start to the day. - Free parking is available under the building, which is a pretty key perk in Byron Bay. The property generously allowed us to park beyond checkout time, so we could spend more time in town. The spots are a bit cozy, particularly if you have a larger car. Other notes: - As a 20 room, small motel they operate with the business model of reception being manned about 0700-1900. - The rooms use traditional keys vice key cards. There is not a chain or deadbolt to secure the room from the inside. The room keys have a second key for the front door for returning after 1900. Rooms are all interior corridor entry. - There is a small in-room safe. It will hold the family jewels, but not a laptop. - There is not an ice machine. - When we booked the room, it was among the more affordable in the central area of Byron Bay. That said, it cost essentially the same as 5-star properties in Brisbane, Cairns and Gold Coast that offered more generous amenities. Perhaps nothing more than a reflection of the Byron Bay economy. All told, it is solid choice in a high demand resort area. It is more custom than say a HP/HH, FI, or HI, yet roughly the same room quality.

Birgitta-Kenneth

We stayed here for three nights and it was all good. Close to the beach and on the way to the Lighthouse and the sunset. Clean large rooms and easy walking to everything

BK_Neo

Want drama? This is the place. I stayed at Hibiscus but checked out at Waves. I attempted to hand my keys directly to reception but instead was told to put it in a bowl overflowing with dozens of other keys. She refused to touch them or to find out which room was checking out, just told to drop keys in the bowl. I did as instructed and left for the airport. Later that evening, after my flight had landed, I received a notification that the hotel had taken a sum of money from my credit card. I called immediately and was met with rudeness as a girl bluntly stated: “You didn’t return your keys.” I explained that I had, and that the staff member had offered no procedure beyond the bowl. Still, I was repeatedly told they couldn’t find them, as if that were somehow my fault?! I emailed management and insisted they review their security footage, warning that I would dispute the charge as fraudulent. The next day, the transaction disappeared. I've travelled for 15+ years, and this takes top spot for worst checkout experience. This hotel needs to fix their basic checkout protocols and find employees with better customer service!

Facilities Details

Free Parking

Air Conditioning

Free Wifi

Family Rooms

Coffee/tea maker

Heating

Newspapers

Non-smoking Rooms

Facilities for Disabled Guests

Windsurfing

Hiking

Tour Desk

Fax/Photocopying

Shared Lounge/TV Area

Daily Housekeeping

Baggage Storage

Accessible route to the registration desk

Smoke-free property

24-Hour Front Desk

Bicycle Rental

Babysitting/Child Services

Ticket Service

Elevator

Towels

Indoor fireplace

Free Parking

Air Conditioning

Free Wifi

Family Rooms

Coffee/tea maker

Heating

Newspapers

Non-smoking Rooms

Facilities for Disabled Guests

Windsurfing

Hiking

Tour Desk

Fax/Photocopying

Shared Lounge/TV Area

Daily Housekeeping

Baggage Storage

Accessible route to the registration desk

Smoke-free property

24-Hour Front Desk

Bicycle Rental

Babysitting/Child Services

Ticket Service

Elevator

Towels

Indoor fireplace

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6 Available Room Types

Boutique Suite

30 Square Meter

Tea/Coffee Maker

Minibar

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Radio

Refrigerator

Desk

Free Toiletries

DVD/CD player

Fan

Toilet

Private bathroom

Heating

Cable Channels

Carpeted

Sofa

Electric Kettle

Garden view

Towels

Upper floors accessible by elevator

Entire unit wheelchair accessible

Sleep comfort items

Non-smoking

Soundproof

Laptop workspace

Bathtub or Shower

Daily housekeeping

Free Wifi

Clothes Rack

Balcony/Terrace

Penthouse Suite

40 Square Meter

Tea/Coffee Maker

Minibar

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Balcony/Terrace

Bathrobes

Radio

Refrigerator

Desk

Free Toiletries

DVD/CD player

Fan

Toilet

Microwave

Dishwasher

Washing machine

Patio

Private bathroom

Heating

Kitchen

Cable Channels

Carpeted

Sofa

View

Dining Area

Electric Kettle

Oven

Stovetop

Toaster

Barbecue

Sea view

Coffee Machine

Towels

Dining Table

Outdoor Furniture

Outdoor Dining Area

Upper floors accessible by elevator

State Suite

47 Square Meter

Tea/Coffee Maker

Minibar

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Balcony/Terrace

Radio

Refrigerator

Desk

Free Toiletries

DVD/CD player

Fan

Toilet

Patio

Private bathroom

Heating

Cable Channels

Carpeted

Sofa

View

Electric Kettle

Towels

Outdoor Furniture

Upper floors accessible by elevator

Sleep comfort items

Non-smoking

Soundproof

Laptop workspace

Bathtub or Shower

Daily housekeeping

Free Wifi

Clothes Rack

Deluxe Suite

45 Square Meter

Tea/Coffee Maker

Minibar

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Radio

Refrigerator

Desk

Free Toiletries

DVD/CD player

Fan

Toilet

Private bathroom

Heating

Cable Channels

Carpeted

Sofa

Electric Kettle

Garden view

Towels

Upper floors accessible by elevator

Sleep comfort items

Non-smoking

Soundproof

Laptop workspace

Bathtub or Shower

Daily housekeeping

Free Wifi

Clothes Rack

Balcony/Terrace

Waves Suite

41 Square Meter

Tea/Coffee Maker

Minibar

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Radio

Refrigerator

Desk

Free Toiletries

DVD/CD player

Fan

Toilet

Private bathroom

Heating

Cable Channels

Carpeted

Sofa

Electric Kettle

Towels

Outdoor Furniture

Upper floors accessible by elevator

Non-smoking

Soundproof

Laptop workspace

Bathtub or Shower

Daily housekeeping

Free Wifi

Sleep comfort items

Clothes Rack

Balcony/Terrace

Facilities Details

Parking and Transportation

Free Parking

Bicycle Rental

Front Desk Services

Newspapers

Tour Desk

Baggage Storage

24-Hour Front Desk

Ticket Service

Activities

Windsurfing

Hiking

Entertainment and Family Services

Smoke-free property

Babysitting/Child Services

Business Facilities

Fax/Photocopying

Common Areas

Shared Lounge/TV Area

Cleaning Services

Daily Housekeeping

Internet Access in public areas

Free Wifi

Miscellaneous

Non-smoking Rooms

Facilities for Disabled Guests

Family Rooms

Heating

Air Conditioning

Accessible route to the registration desk

Coffee/tea maker

Elevator

Towels

Indoor fireplace