Tradewinds Apartments

Expensive Stay with lousy amenities & service! First up no one to check us in Reception unattended. Had to wait for someone to come even though time was approved. Washing machine still had blanket in it. Spa did not work, Window falling out of seal. Wifi not working properly, Benches still dirty with grime. Pool had cords and cleaning machine in it. NO notice to patrons of a pool clean quiet a problem with OHS. Save your money and go elswhere. Something dodgy going on at this place.

Firstly, there are a number of pluses to the apartments: they are spacious, close proximity to the beach, on-site carparking. But…….. We arrived at our apartment and were immediately met with a dated interior and a lot of signs advising us that rubbish must be emptied on leaving the unit otherwise a charge will be made to our credit card. All crockery and cutlery must be washed and placed in its original place upon leaving……all these signs were a bit meh. Pity this wasn’t something the management checked up on as there were several dirty cups, plates and cutlery in the apartment so we washed up what we planned on using for the days we were there. The drawers in the kitchen needed emptying and cleaning. The level of cleanliness in the unit is average at best. The apartment is well-appointed in that it contains a good kitchen, spacious lounge, washer and dryer. But there were items of furniture that now are definitely past their use-by date and should be replaced. The red leather couch for instance, you sit and your knees immediately meet your chin. The springs have gone on that. The chairs at the dining table have lost their spring and you sit in a hole on a number of them. The bathroom is totally outdated, water-damaged and needs to be replaced. Then we get to the bedroom. You only get one pillow each. The bed had a green blanket on the top. This blanket was filthy. There were very noticeable stains on the blanket and it was most off-putting that this had not been picked up when the linen had been changed for our arrival. We put the blanket on the floor but seeing as there were no other blankets in the apartment it meant we had a very cold night. My husband took it downstairs to management the next morning and asked for a new blanket. There was surprise from management and they said they would sort it for us and place a clean blanket in our room. We went out for the day and returned to find another blanket on the bed that was also dirty and contained stains. Again my husband went down to management and was met with the excuse that our original blanket was not dry yet so they had taken a blanket out of another apartment! Good grief don’t you have a supply of clean linen on site? On the last night of our stay my husband had got up in the night and upon coming back to bed had inadvertently got between the bottom sheet and the mattress protector. Morning came and we were packing to leave. I pulled the sheets back to remove the bedding and to my horror the state of the mattress protector was filthy. The stains were large and some contained what looked like blood. I was shocked that we had been lying on these stains under the sheet for the whole of our stay. This is totally unacceptable and can only be described as a disgusting level of housekeeping. Management needs to take a long, hard look at their housekeeping standards. Sadly, we won’t ever be staying at Tradewinds again.

Booked a 3 bedroom apartment mainly for the space but because we were a couple, only 2 bedrooms were opened. Third bedroom locked. Would have saved money and just paid for a 2 bedroom unit. Apartment is tired - main bedroom, door venetian blind exit to balcony, falling to pieces, one side bed lamp. We moved a lamp to give us more light. Main living area , the floor is sloping and quite obvious so had to be aware when moving around the lounges. Balcony at front railing has been reconstructed as old concrete degrading. Ground floor parking (free) but tight. However, location and views excellent.