Novotel Sydney On Darling Harbour

4.0 / 5

•

100 Murray Street, Darling Harbour, NSW, Australia 2000

Reviews from Guests

4.0/5

3,119

Reviews

from real guests

flyerkris

Since the first minutes of walking through the lift at Sofitel Sydney Darling Harbour, I felt welcomed. I coincidentally met Tristan Lawson, the Front Office Manager, who has given me a remarkably great, effortless welcome. Thanks to his proactive leadership, my suite was immediately ready so I could refresh and centre myself before diving into the city's vibrancy. The soul of a hotel is not just in the beautiful suite but also in the people. Ava Milton, the Guest Experience Manager, was instrumental in making my stay at the property nothing short of wonderful. Her attention to detail and real care for the guest journey turned a standard luxury stay into a deeply personalised experience. When it comes to getting around a sprawling metropolis like Sydney, the expert guide is in need, and Bianca Liu was a brilliant concierge. Her insights were razor-sharp, her recommendations were flawless and her assistance was invaluable in maximising my time around Darling Harbour and beyond. Thank you to Tristan, Ava, Bianca, and the whole team for your stellar care. You have set a standard of excellence, and I look forward to returning.

yoonjunhan

Another fantastic stay. Sofitel darling harbour never disappoints. Special shout out to Phillip from Club Millesime. Who went above and beyond for his hospitality and professionalism. Other hotels in Sydney needs to step up. There is level to this you know?

376gwena

While the hotel presents itself as a luxury property, the actual guest experience fell well short. Service was inconsistent throughout my stay—breakfast options were limited, coffee service was slow, and the concierge was often unavailable when needed. Housekeeping was mediocre at best; I had to call for basic items like water, and there was no turndown service. The most significant issue, however, was my final night. A loud nightclub across the harbour blared music until 4:00 AM, making it nearly impossible to sleep. The hotel’s solution was to offer earplugs and suggested switching rooms in the middle of the night. At approximately $1200 per night (it was a very steep fare becasue of the Vivid Festival), neither of these options is acceptable—guests should not have to wear earplugs or relocate at 1:00 AM in order to get basic rest. At checkout, I was told incidentals would be comped, which felt more like a token gesture than a meaningful resolution to a genuinely disruptive experience. At this level, guests expect not just aesthetics, but thoughtful service and appropriate recovery when things go wrong. That did not happen here. I would not stay here again, nor would I recommend it when there are far better options in Sydney. Luxury is not just about design, it’s also about how problems are handled. This hotel missed that entirely.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Playground

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Restaurant

Room Service

24-Hour Front Desk

Tennis Court

Newspapers

Terrace

Non-smoking Rooms

Babysitting/Child Services

Laundry

Dry Cleaning

Facilities for Disabled Guests

Breakfast in the Room

Ironing Service

Express Check-in/Check-out

Currency Exchange

Massage

Packed Lunches

Tour Desk

Fax/Photocopying

Ticket Service

Outdoor Pool

Snack Bar

Concierge Service

Shared Lounge/TV Area

Air conditioning in public area

Filipino Spoken

Hypoallergenic room available

Hebrew Spoken

Lithuanian Spoken

Slovak Spoken

Daily Housekeeping

Azerbaijani Spoken

Dutch Spoken

Korean Spoken

Alternative meal arrangement

Slovenian Spoken

Nightclub/DJ

Croatian Spoken

Wi-Fi in public areas

Game Room

Tamil

Indonesian Spoken

Thai Spoken

German Spoken

Car park [charges apply]

Shoeshine

Service animals are welcome

Halal breakfast

Catalan Spoken

Special Diet Meals (upon request)

Chinese [Cantonese]

Latvian Spoken

Room service [24-hour]

Icelandic Spoken

Khmer Spoken

Arabic Spoken

French Spoken

Lao Spoken

Free face masks

Entertainment Staff

Karaoke

Staff trained in safety protocol

Hindi Spoken

Swimming pool [outdoor]

Finnish Spoken

Portuguese Spoken

First aid kit

Bicycle Rental

Polish Spoken

Czech Spoken

Hair/Beauty Salon

Swimming pool

Greek Spoken

Chinese [Mandarin]

Hand sanitizer

Doctor/nurse on call

Spanish Spoken

Hungarian Spoken

Daily disinfection in all rooms

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Vietnamese Spoken

Italian Spoken

Estonian Spoken

English Spoken

Library

Elevator

Security [24-hour]

Heating in public area

Room decorations

Invoice provided

Tours

Norwegian Spoken

Smoke-free property

Wi-Fi for special events

Meeting stationery

Hot water linen and laundry washing

Projector/LED display

Danish Spoken

Cashless payment service

Russian Spoken

Western breakfast

Computer station

Contactless check-in/out

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Playground

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Restaurant

Room Service

24-Hour Front Desk

Tennis Court

Newspapers

Terrace

Non-smoking Rooms

Babysitting/Child Services

Laundry

Dry Cleaning

Facilities for Disabled Guests

Breakfast in the Room

Discounts recommended for you

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10 Available Room Types

Superior Room, 1 Queen Bed

30 Square Meter

Audible alarm

Self-closing door

Electric Kettle

Bathrobes

Cleaning Products

Hair dryer

Mirror

Private bathroom

Free Toiletries

Towels

Free Wifi

iPod dock

Pool facilities

Radio

Cable Channels

Streaming service like Netflix

Telephone

Video Games

Air Conditioning

Blackout curtains

Daily newspaper

Heating

Hypoallergenic

Linens

Sleep comfort items

Slippers

Socket near the bed

Soundproof

Tea/Coffee Maker

Complimentary tea

Dining Table

Free instant coffee

Minibar

Refrigerator

Wine glasses

Daily housekeeping

Carpeted

Desk

Interconnecting Room(s) Available

Sitting Area

Dining Area

Sofa

Trash cans

Window

Wardrobe/Closet

Ironing Facilities

Baby cot (upon request)

Accessible by elevator

Individual air conditioning

Safe

Safety/security feature

Smoke detector

Bathtub

Fitness club privileges

Non-smoking

Shower

Wifi (Surcharge)

Separate shower/bathtub

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Room service [24-hour]

Executive Suite, 1 Double Bed (Darling Harbour Facing)

Executive Suite, 1 Double Bed (Darling Harbour Facing)

Heating

Non-smoking

Electric Kettle

Sleep comfort items

Soundproof

Air Conditioning

Blackout curtains

Refrigerator

Wardrobe/Closet

Daily housekeeping

Free Wifi

Towels

Telephone

Desk

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Bathrobes

Hair dryer

Iron

Free instant coffee

Extra Long Beds (> 6.5 ft)

Clothes Rack

Room service [24-hour]

Daily newspaper

Deluxe Room, 1 Queen Bed (City Skyline)

Heating

Non-smoking

Electric Kettle

Sleep comfort items

Soundproof

Air Conditioning

Blackout curtains

Refrigerator

Wardrobe/Closet

Daily housekeeping

Free Wifi

Towels

Telephone

Desk

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Bathrobes

Hair dryer

Iron

Free instant coffee

Extra Long Beds (> 6.5 ft)

Clothes Rack

Room service [24-hour]

Daily newspaper

Executive Room, 1 Queen Bed (Darling Harbour Facing)

Executive Room, 1 Queen Bed (Darling Harbour Facing)

Heating

Non-smoking

Electric Kettle

Sleep comfort items

Soundproof

Air Conditioning

Blackout curtains

Refrigerator

Wardrobe/Closet

Daily housekeeping

Free Wifi

Towels

Telephone

Desk

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Bathrobes

Hair dryer

Iron

Free instant coffee

Extra Long Beds (> 6.5 ft)

Clothes Rack

Room service [24-hour]

Daily newspaper

Executive Suite, 2 Double Beds (Darling Harbour Facing)

Executive Suite, 2 Double Beds (Darling Harbour Facing)

Heating

Non-smoking

Electric Kettle

Sleep comfort items

Soundproof

Air Conditioning

Blackout curtains

Refrigerator

Wardrobe/Closet

Daily housekeeping

Free Wifi

Towels

Telephone

Desk

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Bathrobes

Hair dryer

Iron

Free instant coffee

Extra Long Beds (> 6.5 ft)

Clothes Rack

Room service [24-hour]

Daily newspaper

Facilities Details

Pool and Spa

Massage

Outdoor Pool

Fitness Center

Parking and Transportation

Bicycle Rental

Food & Drink

Restaurant

Room Service

Bar

Breakfast in the Room

Packed Lunches

Snack Bar

Alternative meal arrangement

Halal breakfast

Special Diet Meals (upon request)

Room service [24-hour]

Breakfast service

Buffet-Style Restaurant

Western breakfast

Front Desk Services

24-Hour Front Desk

Newspapers

Express Check-in/Check-out

Currency Exchange

Tour Desk

Ticket Service

Concierge Service

Activities

Tennis Court

Entertainment and Family Services

Babysitting/Child Services

Air conditioning in public area

Playground

Nightclub/DJ

Entertainment Staff

Karaoke

Kids club

Family/child friendly

Heating in public area

Invoice provided

Smoke-free property

Wi-Fi for special events

Meeting stationery

Projector/LED display

Contactless check-in/out

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Shops

Hair/Beauty Salon

Common Areas

Terrace

Shared Lounge/TV Area

Game Room

Library

Cleaning Services

Laundry

Dry Cleaning

Ironing Service

Daily Housekeeping

Shoeshine

Free face masks

Staff trained in safety protocol

First aid kit

Hand sanitizer

Doctor/nurse on call

Daily disinfection in all rooms

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Hot water linen and laundry washing

Cashless payment service

Languages Spoken

Filipino Spoken

Hebrew Spoken

Lithuanian Spoken

Slovak Spoken

Azerbaijani Spoken

Dutch Spoken

Korean Spoken

Slovenian Spoken

Croatian Spoken

Tamil

Indonesian Spoken

Thai Spoken

German Spoken

Catalan Spoken

Chinese [Cantonese]

Latvian Spoken

Icelandic Spoken

Khmer Spoken

Arabic Spoken

French Spoken

Lao Spoken

Hindi Spoken

Finnish Spoken

Portuguese Spoken

Polish Spoken

Czech Spoken

Greek Spoken

Chinese [Mandarin]

Spanish Spoken

Hungarian Spoken

Vietnamese Spoken

Italian Spoken

Estonian Spoken

English Spoken

Norwegian Spoken

Danish Spoken

Russian Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Non-smoking Rooms

Facilities for Disabled Guests

Family Rooms

Heating

Air Conditioning

Designated Smoking Area

Hypoallergenic room available

Car park [charges apply]

Service animals are welcome

Swimming pool [outdoor]

Check-in [24-hour]

Swimming pool

Elevator

Security [24-hour]

Room decorations

Tours

Computer station