Sydney Star Backpackers

2.0 / 5

•

132 Bourke Street, Sydney, Australia, 2011

Reviews from Guests

2.0/5

Reviews

from real guests

LucreziaM08

I stayed two nights at the Cozy M Hotel, the room we slept in was small and the bathroom was shared. Inside our room there was a sink which fortunately helped us not to use the shared one. Amazed at the breakfast the hotel offers: the donuts are good! Too bad the roof top is smoke-free, so you will have to leave the structure if you want to smoke. The staff is friendly and as regards the cleanliness of the rooms everything is fine, but it is not the same for the bathroom.

Seaside08215127932

They cancelled my booking after trying to use my creditcard, which was out of service because the card was suspected of having been misused, so my bank blocked it for 24 hours as a precaution. They sent me a message at 10 am that my booking will be cancelled at noon when I didn't react... which was not possible on an international flight. So I arrived at the Sydney airport at 2:30 pm and the hotel cancelled my booking and sold my room. Wow. I worked for 20 years in hospitality by myself but I never saw something like this... Obviously they don't know how this business works. It's about communication and service and people. But if you cancel a booking during 2 hours, from a person, who arrives from another continent, then how don't understand your job. What a bad experience on my first day in Sydney after 24hours traveling. Who knows what I was spared.

CarlaSGN

I booked January 2023 for a stay at New Year this year. Booking for 3 rooms was confirmed. After 6 weeks they sent several messages in 2 days time that the rate was a mistake and they were going to charge 3x !! as much. When I answered that I wanted to ask Booking.com is they can do that, they cancelled my booking within 5 minutes. I complained with Booking.com, but they said they can’t do much about it. Terrible.

Facilities Details

Free Parking

Free Wifi

Shared Kitchen

Evening Entertainment

Designated Smoking Area

Terrace

Non-smoking Rooms

Laundry

Ironing Service

Express Check-in/Check-out

Library

Tour Desk

Fax/Photocopying

Private Check-in/Check-out

Lockers

Shared Lounge/TV Area

Daily Housekeeping

Toiletries

Microwave

Smoke-free property

Free Parking

Free Wifi

Shared Kitchen

Evening Entertainment

Designated Smoking Area

Terrace

Non-smoking Rooms

Laundry

Ironing Service

Express Check-in/Check-out

Library

Tour Desk

Fax/Photocopying

Private Check-in/Check-out

Lockers

Shared Lounge/TV Area

Daily Housekeeping

Toiletries

Microwave

Smoke-free property

Discounts recommended for you

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5 Available Room Types

Deluxe Double room with Shared bathroom

Non-smoking

Carpeted

Electric Kettle

Sleep comfort items

Window

Shared Bathroom

Daily housekeeping

Free Wifi

Towels

Desk

Hair dryer

Free Toiletries

Toilet

Shower

Kids shampoo

Kitchen

Air Conditioning

Free instant coffee

Queen Room with Shared Bathroom

10 Square Meter

Shower

Iron

Shared Bathroom

Ironing Facilities

Fan

Toilet

Towels/Sheets (extra fee)

Balcony/Terrace

Outdoor Furniture

Outdoor Dining Area

Upper floors accessible by stairs only

Clothes Rack

Bed in 4-Bed Female Dormitory Room

10 Square Meter

Shower

Hair dryer

Iron

Shared Bathroom

Ironing Facilities

Fan

Toilet

Shared Toilet

Towels/Sheets (extra fee)

Balcony/Terrace

Outdoor Furniture

Outdoor Dining Area

Upper floors accessible by stairs only

Clothes Rack

Bed in 4-Bed Mixed Dormitory Room

11 Square Meter

Shower

Hair dryer

Iron

Shared Bathroom

Ironing Facilities

Fan

Toilet

Shared Toilet

Towels/Sheets (extra fee)

Balcony/Terrace

Outdoor Furniture

Outdoor Dining Area

Upper floors accessible by stairs only

Clothes Rack

City Double Room with shared bathroom

Non-smoking

Carpeted

Electric Kettle

Sleep comfort items

Window

Shared Bathroom

Daily housekeeping

Free Wifi

Towels

Desk

Hair dryer

Free Toiletries

Toilet

Shower

Kids shampoo

Kitchen

Air Conditioning

Free instant coffee

Facilities Details

Parking and Transportation

Free Parking

Front Desk Services

Express Check-in/Check-out

Tour Desk

Private Check-in/Check-out

Lockers

Entertainment and Family Services

Evening Entertainment

Smoke-free property

Business Facilities

Fax/Photocopying

Common Areas

Terrace

Library

Shared Kitchen

Shared Lounge/TV Area

Cleaning Services

Laundry

Ironing Service

Daily Housekeeping

Internet Access in public areas

Free Wifi

Miscellaneous

Non-smoking Rooms

Designated Smoking Area

Toiletries

Microwave