Coastal Comfort Motel

Upon arriving ,no one to talk too a phone number on a window .Rang the number a few times ,answered by some girl and girl that walked around the corner . Told them who were were .They ,. oh yah well your travel agent should of given u a pin number for your door to open it well they didn't . After much frustration the manager 🙄played around with his computer and showed us the ground floor where cars parked seeing through the awful not white see through curtains . We told the guy we booked a room over looking the ocean not a car park .$199.00 for a awful smelling butter box room . WE said this is not acceptable, it smells ,its tiny ,the beds straight up against the window with a see through curtain . We left found another room at Amooran apartment,overlooking the ocean .clean ,clean ,clean everything great . Wrote back to the coastal comfort motel asking for money back . Answer was its too late to rerent room which we all know travellers come in from 2pm onwards and it was only 2.45pm .They are full of no concern for us ,they could of helped us but they just didn't want too. Bad management. Awful place dont waist your good money by going to a slum .

Originally booked a room for the oyster festival 12 months in advance – 2 nights @ $176 via Agoda. 5 months later my booking was surprisingly cancelled… the reason was that the motel had suddenly closed. Interestingly on the same day my booking was cancelled I was able to book the same room via Booking.com for $512!!! I was hoping to discuss this with the motel manager upon arrival however the motel is now completely unmanned.. The motel itself is clean though completely outdated.. For the price its outrageous!!! Ive since messaged the apparent owners Josh & Kelly around 10 times since our visit, which have all been completely ignored. PS, The property across the road is also operated by the same owners so beware!

This is the 4th year staying at this motel for the Narooma Oyster Festival weekend. In 2023 when they announced the dates of the 2024 festival we booked immediately through a third party site A few months later our booking was cancelled by the third party site as the motel was going to be “closed”. Strangely enough my husband was able to go back in to the same third party site immediately and rebook our room for 3 x the price. Obviously trying to cash in on the oyster festival weekend. There is no one onsite anymore - they have installed keypads on the doors and they text you your room code and PIN number. Rooms are very old and dated but generally clean so ok if you just want a place to sleep. We stayed for 2 nights and our room was not serviced during our stay. Given the exorbitant prices they are charging for this run down motel there would be better options available for slightly more money. After staying here 4 years in a row would probably not stay here again.