Comfort Inn & Suites Northgate Airport Motel

3.0 / 5

•

186 Toombul Road Northgate QLD 4013, Brisbane, Australia, 4013

Reviews from Guests

3.0/5

388

Reviews

from real guests

158jaydenj

Upon entering the room, there were obvious cleanliness issues, including visible mould and grime around the air conditioning area, window frames, windows and skirting boards. This was immediately noticeable and raised concerns about hygiene and maintenance standards. When the issue was raised with staff, the response was not handled well. Rather than addressing the concern professionally, the interaction was defensive and dismissive, which only escalated what should have been a simple resolution. After deciding not to stay and arranging alternative accommodation at short notice, communication became unnecessarily difficult. Multiple follow-ups were required to get clear answers, which added to the frustration of an already stressful situation, receptionist Leanne and manager Linda were argumentative and unhelpful. What makes this more concerning is that similar issues appear in other reviews, particularly around cleanliness and how complaints are handled. This suggests these are ongoing problems rather than a one-off experience. Good customer service is about listening and resolving issues calmly. Sadly, this property did not meet that expectation.

martinmJ9578FC

Rooms are not to standard damaged window coverings, Bathroom was like going into an office room and smell was like being in a sewerage plant we only stayed for 2 hours due to smell and house keeping is not be desired beds with sheets that don't fit bed properly reception staff notified of issues and choose to ignore them and not respond, do your self a favour book any where but here

Kendra_Markwell

Thank you to the lovely staff at the Comfort Inn. I had a relaxing stay after a losing flight and everyone was really helpful and considerate after I had messed up my booking! I could not have been made to feel more appreciated as a guest and welcome. The rooms were perfect for the airport and very clean the hotel had a quiet and clam atmosphere for those looking to get there head down after a flight or if they were staying there for the week. . Great access to big shopping centres like Chermside too. The complimentary airport shuttle was accomodating and a friendly ride. Shout out the cleaning staff I had a chat with too. They were all really friendly. I left an item behind in the room and the staff rang me to ask for a forwarding address. I have never experienced such attention to customers before. Thank you to everyone there and I highly recommend staying at the Comfort Inn.

Facilities Details

Free Parking

Airport Shuttle (free)

Air Conditioning

Free Wifi

Family Rooms

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Restaurant

Room Service

Non-smoking Rooms

Laundry

Dry Cleaning

Facilities for Disabled Guests

Breakfast in the Room

Express Check-in/Check-out

Packed Lunches

Tour Desk

Fax/Photocopying

Shuttle Service (free)

Daily Housekeeping

Meeting stationery

24-Hour Front Desk

Garden

On-site accessible self parking

Wi-Fi in public areas

Ticket Service

Computer station

Free Parking

Airport Shuttle (free)

Air Conditioning

Free Wifi

Family Rooms

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Restaurant

Room Service

Non-smoking Rooms

Laundry

Dry Cleaning

Facilities for Disabled Guests

Breakfast in the Room

Express Check-in/Check-out

Packed Lunches

Tour Desk

Fax/Photocopying

Shuttle Service (free)

Daily Housekeeping

Meeting stationery

24-Hour Front Desk

Garden

On-site accessible self parking

Wi-Fi in public areas

10 Available Room Types

Deluxe Twin Room

25 Square Meter

Minibar

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Kitchenette

Refrigerator

Desk

Ironing Facilities

Free Toiletries

Toilet

Microwave

Private bathroom

Heating

Satellite Channels

Cable Channels

Carpeted

Electric Kettle

Kitchenware

Toaster

Towels

Dining Table

Upper floors accessible by stairs only

Entire unit wheelchair accessible

Non-smoking

Soundproof

Wardrobe/Closet

Daily housekeeping

Free Wifi

Sleep comfort items

Room service [24-hour]

Apartment, 2 Bedrooms

Non-smoking

Electric Kettle

Satellite Channels

Soundproof

Air Conditioning

Dining Area

Refrigerator

Minibar

Wardrobe/Closet

Fan

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Sleep comfort items

Shower

Private bathroom

Free Toiletries

Hair dryer

Iron

Kitchen

Sitting Area

Microwave

Room service [24-hour]

Three-Bedroom Villa

200 Square Meter

Minibar

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Refrigerator

Desk

Ironing Facilities

Free Toiletries

Fan

Toilet

Microwave

Dishwasher

Washing machine

Private bathroom

Heating

Satellite Channels

Kitchen

Cable Channels

Carpeted

Private Entrance

Dining Area

Electric Kettle

Kitchenware

Oven

Stovetop

Toaster

Cleaning Products

Towels

Dining Table

Outdoor Furniture

Upper floors accessible by stairs only

Villa, 3 Bedrooms

Non-smoking

Electric Kettle

Satellite Channels

Soundproof

Air Conditioning

Dining Area

Refrigerator

Minibar

Wardrobe/Closet

Fan

Daily housekeeping

Free Wifi

Telephone

Desk

Balcony/Terrace

Towels

Sleep comfort items

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Iron

Bathtub

Kitchen

Sitting Area

Microwave

Oven

Room service [24-hour]

Executive Family Room

Non-smoking

Electric Kettle

Satellite Channels

Soundproof

Air Conditioning

Refrigerator

Minibar

Wardrobe/Closet

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Sleep comfort items

Shower

Private bathroom

Free Toiletries

Hair dryer

Iron

Sitting Area

Room service [24-hour]

Facilities Details

Parking and Transportation

Free Parking

Shuttle Service (free)

Airport Shuttle (free)

Food & Drink

Restaurant

Room Service

Bar

Breakfast in the Room

Packed Lunches

Front Desk Services

Express Check-in/Check-out

Tour Desk

24-Hour Front Desk

Ticket Service

Entertainment and Family Services

Meeting stationery

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Cleaning Services

Laundry

Dry Cleaning

Daily Housekeeping

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Miscellaneous

Non-smoking Rooms

Facilities for Disabled Guests

Family Rooms

Heating

Air Conditioning

Designated Smoking Area

Garden

On-site accessible self parking

Computer station