Mantra South Bank Brisbane

4.0 / 5

•

161 Grey Street, South Bank, Australia QLD 4101

Reviews from Guests

4.0/5

2,876

Reviews

from real guests

lolamaep206

Do not waste your money. Appalling conditions. We stayed for a work trip and 3 out of 4 of us had rooms that smelt like mould and damp. On the second night I found mould growing all through the bedside table and carpet behind the bed. I moved rooms and was disgusted at the old dirty couch, faded frayed carpet, dust, rusty stained bathtub, cracked tiles, holes in the curtains, rusty unusable knives in the kitchen, unclean cupboards, dank smell and water leaking out onto the carpet from somewhere outside the bathroom. I even found more mould. The place is falling apart and everything is old, dirty and I’m sure unsanitary. Would never ever stay there again and i will be recommending my company to make a complaint.

DirkW107

Pulling up in front of the Mantra to park in Grey Street is a little dicy ; there are only a few "10 minute" spaces and they are mostly taken, so we had no choice but running the risk of an "illegal parking" fine during check-in (the receptionist told me not to worry). We opted to use the valet parking, which costs $ 50/night. As Accor Members we were upgraded to room 706, which was a spaceous 1-bedrm unit with everything you could possibly need (large kitchen/living area, bed- and bathroom). Everything modern, clean and practical. The staff had really pampered us with a welcome bottle of red and Easter treats. The A/C was really cold and I could not figure the control panel to turn it down or switch off, so a staff member came up to assist ; but she was unable to work it either and suggested we open the window, which would disable the system . . . There is a narrow 20m lap-pool on the second floor and a good size gym as well. Breakfast is on the ground floor in Ovello ; it is a-la-carte and the breakfast package allows you "one of each". We were rather disappointed in the quality of food : no fresh orange juice, thick slices of fat-drenched bread, pre-mix eggs. Check-out was unpleasant : due to a "system error" we were overcharged, but front-desk staff refused to resolve this mistake on the spot and had to "consult with management first". Only after my follow-up email this charge was refunded (with an apology). These minor issues don't diminish our overall opinion of Mantra South Bank : the hotel has a superb location (especially if attending a QPAC event), the standard of room and amenities is excellent and it offers great value for money.

B7080YHingrido

Unfortunately, the condition of the room did not meet expectations. The room appeared tired, with rusty shower frames, mould on the grout and tiles, and paint lifting from the walls and skirting boards. There was also a noticeable build-up of dust along the skirting boards, which impacted the overall cleanliness. In addition, we felt that both the room and bathroom were not properly cleaned overall, which raised concerns about hygiene standards. This unfortunately led us to question how clean the bedding was, and as a result, we did not feel comfortable or at ease during our stay. The room also had a strong musty smell, which further contributed to an unpleasant environment. Overall, we did not have a restful sleep or an enjoyable stay.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Hot Tub

Spa

Shared Kitchen

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

24-Hour Front Desk

Non-smoking Rooms

Laundry

Dry Cleaning

Facilities for Disabled Guests

Valet Parking

Massage

Fax/Photocopying

Outdoor Pool

Snack Bar

Daily Housekeeping

Grocery Deliveries

Air conditioning in public area

Safe dining setup

Hebrew Spoken

Dutch Spoken

Korean Spoken

Alternative meal arrangement

Terrace

Nightclub/DJ

Croatian Spoken

Portuguese Spoken

Wi-Fi in public areas

Game Room

Indonesian Spoken

German Spoken

Ticket Service

Restaurant

Daily disinfection in common areas

Special Diet Meals (upon request)

Room service [24-hour]

Icelandic Spoken

Body thermometer

Babysitting/Child Services

Face coverings on staff

Free face masks

Staff trained in safety protocol

Room sanitization opt-out available

Swimming pool [outdoor]

Finnish Spoken

First aid kit

Shared stationery removed

Hair/Beauty Salon

Swimming pool

Temperature check for guests and staff

Hand sanitizer

Protective screens in common areas

Doctor/nurse on call

Physical distancing of at least 1 meter

Postal service

Hungarian Spoken

Daily disinfection in all rooms

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Ironing Service

Spanish Spoken

English Spoken

Library

Elevator

Security [24-hour]

Heating in public area

Sterilizing equipment

Suit Press

Invoice provided

Tours

Norwegian Spoken

Smoke-free property

Hot water linen and laundry washing

Cashless payment service

Guest rooms seal after sanitization

Contactless check-in/out

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Hot Tub

Spa

Shared Kitchen

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

24-Hour Front Desk

Non-smoking Rooms

Laundry

Dry Cleaning

Facilities for Disabled Guests

Valet Parking

Massage

Fax/Photocopying

Outdoor Pool

Snack Bar

10 Available Room Types

Studio, 2 Twin Beds (Twin)

Non-smoking

Bar

Blackout curtains

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Wifi (Surcharge)

Daily housekeeping

Telephone

Desk

Towels

Toilet

Sleep comfort items

Shower

Toiletries

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Iron

Clothes Rack

Room service [24-hour]

One-Bedroom Apartment with City View

55 Square Meter

Tea/Coffee Maker

Minibar

Shower

Pay-per-view Channels

Telephone

Air Conditioning

Hair dryer

Iron

Balcony/Terrace

Radio

Refrigerator

Desk

Ironing Facilities

Free Toiletries

DVD/CD player

Toilet

Microwave

Dishwasher

Washing machine

Private bathroom

Heating

Kitchen

Cable Channels

Carpeted

Sofa

View

Dining Area

Electric Kettle

iPod dock

Kitchenware

Oven

Stovetop

Toaster

City view

Towels

Dining Table

Upper floors accessible by elevator

Room, 1 Bedroom, City View

Non-smoking

Bar

Blackout curtains

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Wifi (Surcharge)

Daily housekeeping

Telephone

Desk

Towels

Toilet

Sleep comfort items

Shower

Toiletries

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Iron

Clothes Rack

Room service [24-hour]

Studio

36 Square Meter

Tea/Coffee Maker

Minibar

Shower

Pay-per-view Channels

Telephone

Air Conditioning

Hair dryer

Iron

Kitchenette

Radio

Refrigerator

Desk

Ironing Facilities

Free Toiletries

Toilet

Microwave

Private bathroom

Heating

Cable Channels

Carpeted

Sofa

Electric Kettle

iPod dock

Toaster

Towels

Upper floors accessible by elevator

DVD/CD player

Free Wifi

On-demand movies

Blackout curtains

Soundproof

Dishwasher

Full kitchen

Daily housekeeping

Window

Wardrobe/Closet

Washing machine

Safe

Safety/security feature

Two-Bedroom Apartment with Two Bathrooms

Two-Bedroom Apartment with Two Bathrooms

88 Square Meter

Tea/Coffee Maker

Minibar

Shower

Pay-per-view Channels

Telephone

Air Conditioning

Hair dryer

Iron

Balcony/Terrace

Radio

Refrigerator

Desk

Ironing Facilities

Free Toiletries

DVD/CD player

Toilet

Microwave

Dishwasher

Washing machine

Private bathroom

Heating

Kitchen

Cable Channels

Carpeted

Sofa

Dining Area

Electric Kettle

iPod dock

Kitchenware

Oven

Stovetop

Toaster

Towels

Dining Table

Upper floors accessible by elevator

Facilities Details

Pool and Spa

Massage

Outdoor Pool

Hot Tub

Spa

Fitness Center

Parking and Transportation

Valet Parking

Food & Drink

Snack Bar

Grocery Deliveries

Alternative meal arrangement

Restaurant

Special Diet Meals (upon request)

Room service [24-hour]

Bar

Breakfast service

Buffet-Style Restaurant

Front Desk Services

24-Hour Front Desk

Ticket Service

Entertainment and Family Services

Air conditioning in public area

Nightclub/DJ

Babysitting/Child Services

Kids club

Postal service

Family/child friendly

Heating in public area

Invoice provided

Smoke-free property

Contactless check-in/out

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Shops

Hair/Beauty Salon

Common Areas

Terrace

Game Room

Library

Shared Kitchen

Cleaning Services

Laundry

Dry Cleaning

Daily Housekeeping

Safe dining setup

Daily disinfection in common areas

Body thermometer

Face coverings on staff

Free face masks

Staff trained in safety protocol

Room sanitization opt-out available

First aid kit

Shared stationery removed

Temperature check for guests and staff

Hand sanitizer

Protective screens in common areas

Doctor/nurse on call

Physical distancing of at least 1 meter

Daily disinfection in all rooms

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Ironing Service

Sterilizing equipment

Suit Press

Hot water linen and laundry washing

Cashless payment service

Guest rooms seal after sanitization

Languages Spoken

Hebrew Spoken

Dutch Spoken

Korean Spoken

Croatian Spoken

Portuguese Spoken

Indonesian Spoken

German Spoken

Icelandic Spoken

Finnish Spoken

Hungarian Spoken

Spanish Spoken

English Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Non-smoking Rooms

Facilities for Disabled Guests

Family Rooms

Heating

Air Conditioning

Swimming pool [outdoor]

Check-in [24-hour]

Swimming pool

Designated Smoking Area

Elevator

Security [24-hour]

Tours