The Constance

The stay was very good. The hotel is designed in a modern and stylish style, with an overall relaxed and vibrant atmosphere that matches the character of Fortitude Valley. The room was clean and tidy, the beds comfortable, the soundproofing good, the evenings well rested. The hotel is also conveniently located, with many restaurants, coffee shops and bars nearby, within walking distance of several popular areas. The staff were friendly and professional, the check-in and check-out process was smooth. Overall good value for money, ideal for travel, business or weekend getaways and will be back in Brisbane the next time.

I gave 1 star only because giving 0 stars was not possible. We are extremely disappointed with our experience at this hotel. We left our luggage in their locker storage area, which is only accessible to staff, and several personal belongings were stolen, including cash, jewellery, and other valuable items. What upset us the most was the way the situation was handled. After initially telling us they would investigate the incident, they never seriously followed up and did not even bother checking the security cameras. Instead, they simply shifted all responsibility onto Bounce without offering any real help or support. The most disturbing part is that the locker area was only accessible to employees, which makes the situation even more serious and raises very concerning questions about staff involvement. We trusted the hotel to keep our belongings safe, and the lack of professionalism, accountability, and empathy we received afterwards made the whole experience even worse. No guest should feel unsafe or ignored after such a serious incident. Nobody should trust staying at this hotel if this is how they handle theft and customer safety. We would strongly advise other guests to be extremely careful when leaving valuables here.

I stayed at The Constance Fortitude Valley for four nights on a work trip, in an accessible room. Check-in & Staff: Check-in was smooth and welcoming, and all staff interactions throughout the stay were fantastic — friendly, chatty, and genuinely helpful. Checkout was equally easy, just a quick key return as it was a prepaid stay. Room & Cleanliness: The room was spacious, with a very large, accessible bathroom. The room itself was clean and well maintained, with a comfortable bed and pillows that made for a good night’s sleep. There was a slight stale/cleaning smell on arrival, but this dissipated quickly once the air conditioning was running. Amenities: The room had everything needed for a work stay — a small desk, ironing facilities, kettle, pod coffee machine, and tea/hot chocolate options. The minibar was empty (available on request), which is fine but worth noting; there is no microwave in the room either. Nice touches included funky lighting with built-in wireless charging and interesting artwork/vinyl wall designs. The only minor downside was a lack of sufficient coat hangers. Bathroom: The bathroom was very spacious and highly functional from an accessibility perspective. However, the shower was the main letdown — water pressure was quite poor and the temperature control was finicky. It also felt like pressure dropped further when other rooms were using water. It got the job done, but lacked that refreshing feel you’d expect or hope for. Noise & Sleep Quality: Sleep quality was good overall thanks to the comfortable bed. Typical hotel noise (hallways, neighbouring rooms, etc) was present but not disruptive. One evening there was music audible from outside or nearby that lasted until around 10:30pm. Rain noise was also noticeable due to external drainage, but more of an observation than an issue; different room locations may not experience this. Atmosphere & Location: The hotel has a cool, modern vibe with creative design elements. Location is a major plus — about a five-minute walk to Fortitude Valley station, close to cafés, and right next to the Osborne Hotel, which had a great local pub atmosphere for an easy dinner option. Value: Overall, I felt the stay offered good value for a work trip — comfortable, well-located, and supported by great staff. The main improvement area would be the shower experience, which holds it back slightly. Overall: A convenient and enjoyable stay with excellent staff and location. I would recommend The Constance, particularly for business travellers working and around Fortitude Valley.