Contessa Condominiums

Yep, you are all right about the Managers (if you could call him and her that). They must own the whole building because no one in their right mind would employ them. They are the most insolent and derisive people we have ever come across with any apartment we have ever booked. But like they replied to previous reviews, "we don't care what people say about us".

We arrived early to beat the traffic and went to reception where we were greeted by a very unfriendly manager. I mentioned that I knew we were early and he said the room should be ready around 12-12.30pm. We returned at 12pm and checked if the room was ready the woman at the front desk was extremely rude she rolled her eyes and then the manager came out from his office and literally SCREAMED at us to leave and not to come back until 2pm. Finally after checking in I wanted to mention how rude they were but she advised me to choose my words carefully or she will cancel our booking!! Her excuse for being rude was that my husband asked too many questions and was needy. There was literally only us and the cleaner at reception so they had time to answer questions. Every hotel we have stayed at for the last 30 years allows guests to use their facilities until the room is ready. This was absolutely appalling behavior and totally unacceptable and no way to treat paying guests and no way to speak to people in general. Maybe hospitality is not the industry you should be in. We were also never advised from reception nor from booking.com that the building was being painted and we were unable to sit on the balcony or use the tennis court weekdays from 7am-4pm which is disappointing from both parties as we paid to use these facilities. Apart from the location I will not be recommending staying here.

The apartment through airbnb is terrific and well equipped. Key pick up and drop off is 20 minutes drive away. Stayed for the Gold Coast 500. No instructions given about accessing the building during race time and accosted by the rudest building manager I have had the displeasure to meet. Calling us stupid people and yelling at us. Will not stay here again because of this experience.