Ocean Royale

4.0 / 5

•

Ocean Royale 4 Britannia Ave, Broadbeach, Gold Coast, Queensland 4218 Australia

Reviews from Guests

4.0/5

231

Reviews

from real guests

nimsaynoel

DO NOT STAY HERE - it honestly fees like a scam . We paid premium price for a two bedroom ocean / beach view apartment and we were given a room staring into buildings on level 2 with no view of the ocean. We complained to the management staff and they said they couldn't do anything about it, that's how the room is classified. The room also had a terrible smell, the couch was filthy, stained and stunk. The ensuite bathroom shower was full of mould and could not be used. We raised all of these issues with reception immediately and they gave us glen 20 and said they had just deep cleaned all the apartments 1 week before and there was nothing they could do. If that was clean I would hate to see the apartments when they are dirty. Aircon in bedroom does not work. Windows can be barely opened as they are so old. The curtains are old and dusty and filthy and and smell. There is so much dust and dirt on the window sills inside and balconies. Avoid staying here at all costs unless you are happy to waste your money. We've stayed in much older apartments in Broadbeach that are far cleaner and superior to this. We had driven 8 hours from Sydney with two kids and had no choice but to stay as it was over New Year's Eve and everything was booked out. We understand sometimes things happen but the Management at ocean Royale and Expedia's customer service did nothing to rectify. Save your money and go elsewhere.

U1020YUbarrys

I rarely leave negative reviews, but my experience at Ocean Royale was terrible from start to finish. The apartment was in awful condition – outdated, dirty, and completely uncomfortable. It did not match the photos or description at all. Basic amenities were either broken or missing, and it felt like no effort had been made to maintain the place. To make matters worse, the front desk staff were extremely rude. In particular, Ashley and her team were dismissive, unhelpful, and lacked any sense of professionalism. Every interaction with them felt like we were an inconvenience rather than paying guests. Also the out door pool was emptied for maintenance druing the school holidays There are plenty of better options in the area – do yourself a favor and stay somewhere else.

234brankop

STAY AWAY!!!! Room absolutely filthy. The whole place smells like an ashtray and the manager at reception very,very arrogant and refused refund. I wouldn’t recommend this place to anyone.

Facilities Details

Free Parking

Beachfront

Airport Shuttle (surcharge)

Air Conditioning

Free Wifi

Family Rooms

Sauna

Heating

Tennis Court

Non-smoking Rooms

Laundry

Dry Cleaning

Massage

Library

BBQ Facilities

Tour Desk

Ticket Service

Indoor Pool

Outdoor Pool

Vending Machine (drinks)

Vending Machine (snacks)

Bicycle Rental

Elevator

Vending machine

BBQ grill

Smoke-free property

Garden

Towels

Terrace

Free Parking

Beachfront

Airport Shuttle (surcharge)

Air Conditioning

Free Wifi

Family Rooms

Sauna

Heating

Tennis Court

Non-smoking Rooms

Laundry

Dry Cleaning

Massage

Library

BBQ Facilities

Tour Desk

Ticket Service

Indoor Pool

Outdoor Pool

Vending Machine (drinks)

Vending Machine (snacks)

Bicycle Rental

Elevator

Vending machine

BBQ grill

Smoke-free property

Garden

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6 Available Room Types

Two-Bedroom Ocean View Apartment

120 Square Meter

Tea/Coffee Maker

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Kitchenette

Balcony/Terrace

Radio

Refrigerator

Desk

Ironing Facilities

Free Toiletries

DVD/CD player

Fan

Toilet

Microwave

Dishwasher

Washing machine

Video

Private bathroom

Heating

Kitchen

Cable Channels

Carpeted

Private Entrance

Sofa

Tile/Marble floor

View

Dining Area

Electric Kettle

Kitchenware

Towels/Sheets (extra fee)

Oven

Stovetop

Toaster

Barbecue

Sea view

Hypoallergenic

Cleaning Products

Towels

Dining Table

Outdoor Furniture

Outdoor Dining Area

Upper floors accessible by elevator

Entire unit wheelchair accessible

Clothes Rack

One-Bedroom Ocean View Apartment

65 Square Meter

Tea/Coffee Maker

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Kitchenette

Balcony/Terrace

Radio

Refrigerator

Desk

Ironing Facilities

Free Toiletries

DVD/CD player

Fan

Toilet

Microwave

Dishwasher

Washing machine

Video

Private bathroom

Heating

Shared Toilet

Satellite Channels

Kitchen

Cable Channels

Carpeted

Private Entrance

Sofa

Tile/Marble floor

View

Dining Area

Electric Kettle

Kitchenware

Towels/Sheets (extra fee)

Oven

Stovetop

Toaster

Barbecue

Sea view

Landmark view

Hypoallergenic

Cleaning Products

City view

River view

Towels

Dining Table

Outdoor Furniture

Outdoor Dining Area

Upper floors accessible by elevator

Entire unit wheelchair accessible

Clothes Rack

Apartment with Ocean View, 2 Bedroom

Heating

Smoking allowed

Electric Kettle

Soundproof

Daily housekeeping

Dining Area

Refrigerator

Bathtub or Shower

Wardrobe/Closet

Tea/Coffee Maker

Wifi (Surcharge)

Fan

Free Wifi

Telephone

Desk

Separate living room

Towels

Sleep comfort items

Toaster

Stovetop

Private bathroom

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Dishwasher

Kitchen

Sitting Area

Microwave

Bathroom

Balcony/Terrace

Apartment with Ocean View, 1 Bedroom

Heating

Non-smoking

Electric Kettle

Soundproof

Daily housekeeping

Dining Area

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Wifi (Surcharge)

Fan

Free Wifi

Telephone

Desk

Separate living room

Towels

Sleep comfort items

Toaster

Shower

Stovetop

Private bathroom

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Dishwasher

Kitchen

Sitting Area

Microwave

Bathroom

Balcony/Terrace

Three-Bedroom Penthouse Apartment with Ocean View

Three-Bedroom Penthouse Apartment with Ocean View

20 Square Meter

Tea/Coffee Maker

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Kitchenette

Balcony/Terrace

Radio

Refrigerator

Desk

Ironing Facilities

Free Toiletries

DVD/CD player

Fan

Toilet

Microwave

Dishwasher

Washing machine

Video

Patio

Private bathroom

Heating

Satellite Channels

Kitchen

Cable Channels

Carpeted

Private Entrance

Sofa

Tile/Marble floor

View

Dining Area

Electric Kettle

Kitchenware

Towels/Sheets (extra fee)

Sauna

Private Pool

Oven

Stovetop

Toaster

Barbecue

Sea view

Garden view

Pool view

Mountain view

Landmark view

Hypoallergenic

Cleaning Products

City view

River view

Towels

Dining Table

Outdoor Furniture

Outdoor Dining Area

Upper floors accessible by elevator

Entire unit wheelchair accessible

Clothes Rack

Facilities Details

Pool and Spa

Sauna

Massage

Indoor Pool

Outdoor Pool

Beachfront

Parking and Transportation

Free Parking

Bicycle Rental

Airport Shuttle (surcharge)

Food & Drink

BBQ Facilities

Vending Machine (drinks)

Vending Machine (snacks)

Vending machine

Front Desk Services

Tour Desk

Ticket Service

Activities

Tennis Court

Entertainment and Family Services

Smoke-free property

Common Areas

Library

Terrace

Cleaning Services

Laundry

Dry Cleaning

Internet Access in public areas

Free Wifi

Miscellaneous

Non-smoking Rooms

Family Rooms

Heating

Air Conditioning

Elevator

BBQ grill

Garden

Towels