Citysider Apartments

4.0 / 5

•

17A Upward Street, Cairns, QLD, Australia 4870

Reviews from Guests

4.0/5

260

Reviews

from real guests

colinv580

The hotel is not that bad, but the manager (Heinrich) is allergic to any criticism. Just read through his reactions to a bad review. You will be astonished by his abusive language and threats. Every now and then I browse through his despicable reactions and ask myself when Booking.com will reprimand him!

Passport36358766752

Had a 4 night stay in June 2026. During this entire period throughout the day this place has decided to do roof maintenance and restoration works. We were placed on the top floor of 3. From 8am -4pm every day the place has sounded like a war zone. Corrugated iron roof sheeting above being high power pressure sprayed, roofing sheet tec screws being drilled and replaced. Cranes and ropes and hoses swinging outside our balcony and windows and crane operators passing by - the large crane parked in the carpark has made accessing the carpark difficult, and the petrol motor noise of the crane and pressure sprayers all day. Typical tradies yelling at the top of their lungs from ground level to fellow workers on the roofs. This stay has been anything but a "holiday apartment". The manager/owner Heinrich offered us as a solution to change room initially- but this would make no difference as the entire complex is experiencing same. A free night was offered which has been agreed as ok recompence, but really its so unprofessional not to have told guests that were booking on the same period this work was known to be being performed prior to taking their booking and money and having them settle into a self contained 'holiday' apartment. Its deceitful and dishonest. We would have made other arrangements for sure if told as should have been done. You will also have a rail line with an early train pass by about 50 metres away each morning.

HumbleAustralia

I recently stayed at the Citysider Apartments in Cairns. Prior to arriving I read that Apartments had Foxtel, toiletries, free pool towels, linen change, clean towels & shower curtain change after 7 nights. Lovely balcony to sit outside. On arrival there was no toiletries, pool towels cost $2 & no Foxtel. We had to ask for a linen change & never got clean towels or a clean shower curtain. Our curtain was dirty & mouldy. There was no exhaust fan in the bathroom which contributed to the mould on the walls & shower curtain. The filters in the dryer & washing machine were disgusting, never cleaned. The main bedroom was unhabitable due to the overwhelming stench. We were on the ground floor & the outside patio hadn't been cleaned for months. It's in the middle of nowhere with no public transport available. Promises a lot but gives very little! Best thing was the pool.

Facilities Details

Breakfast service

Free Parking

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Outdoor recreational features

Meeting/Banquet Facilities

Designated Smoking Area

Non-smoking Rooms

Fishing

Babysitting/Child Services

Facilities for Disabled Guests

Express Check-in/Check-out

Hiking

BBQ Facilities

Cycling

Tour Desk

Fax/Photocopying

Diving

Outdoor Pool

Daily Housekeeping

Grocery Deliveries

Air conditioning in public area

Snorkeling

Professional-grade sanitizing services

Bicycles

Windsurfing

Terrace

Nightclub/DJ

Wi-Fi in public areas

Game Room

Indonesian Spoken

Ticket Service

Service animals are welcome

Daily disinfection in common areas

Special Diet Meals (upon request)

Icelandic Spoken

Car park [on-site]

Free face masks

Korean Spoken

Entertainment Staff

Staff trained in safety protocol

Room sanitization opt-out available

Swimming pool [outdoor]

Car park [nearby]

First aid kit

Hair/Beauty Salon

Swimming pool

Temperature check for guests and staff

Boating

Chinese [Mandarin]

Protective screens in common areas

Doctor/nurse on call

Physical distancing of at least 1 meter

Laundry

Postal service

Hungarian Spoken

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Spanish Spoken

English Spoken

Library

Security [24-hour]

Garden

Suit Press

Invoice provided

Tours

Norwegian Spoken

Smoke-free property

Hot water linen and laundry washing

Horseback Riding

Cashless payment service

Guest rooms seal after sanitization

Dutch Spoken

Car park [free of charge]

Contactless check-in/out

Breakfast service

Free Parking

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Outdoor recreational features

Meeting/Banquet Facilities

Designated Smoking Area

Non-smoking Rooms

Fishing

Babysitting/Child Services

Facilities for Disabled Guests

Express Check-in/Check-out

Hiking

BBQ Facilities

Cycling

Tour Desk

Fax/Photocopying

Diving

Outdoor Pool

Daily Housekeeping

Grocery Deliveries

Discounts recommended for you

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5 Available Room Types

Two Bedroom Apartment

Balcony/Terrace

Adjustable height hand-held shower wand

Electric Kettle

Daily housekeeping

Exterior corridor

Roll-in shower

Accessible toilet

Entire unit wheelchair accessible

Air Conditioning

Extra Long Beds (> 6.5 ft)

Kitchen

Sitting Area

Room service [24-hour]

Non-smoking

Bar

Bathtub grab bar

Dining Area

Tea/Coffee Maker

Fan

Free Wifi

Telephone

Separate living room

Towels

Hair dryer

Sleep comfort items

Streaming service like Netflix

Toaster

Stovetop

Separate shower/bathtub

Private bathroom

Free Toiletries

Iron

Clothes Rack

Refrigerator

Dishwasher

Microwave

Oven

One Bedroom Apartment

Balcony/Terrace

Adjustable height hand-held shower wand

Electric Kettle

Daily housekeeping

Exterior corridor

Roll-in shower

Accessible toilet

Entire unit wheelchair accessible

Air Conditioning

Extra Long Beds (> 6.5 ft)

Kitchen

Sitting Area

Room service [24-hour]

Non-smoking

Bar

Bathtub grab bar

Dining Area

Tea/Coffee Maker

Fan

Free Wifi

Telephone

Separate living room

Towels

Hair dryer

Sleep comfort items

Streaming service like Netflix

Toaster

Stovetop

Separate shower/bathtub

Private bathroom

Free Toiletries

Iron

Clothes Rack

Refrigerator

Dishwasher

Microwave

Oven

Two-Bedroom Apartment

75 Square Meter

Tea/Coffee Maker

Shower

Air Conditioning

Hair dryer

Iron

Balcony/Terrace

Refrigerator

Ironing Facilities

Free Toiletries

Fan

Toilet

Microwave

Dishwasher

Washing machine

Patio

Private bathroom

Satellite Channels

Kitchen

Cable Channels

Carpeted

Sofa

Tile/Marble floor

Dining Area

Electric Kettle

Kitchenware

Oven

Stovetop

Toaster

Towels

Dining Table

Outdoor Furniture

Outdoor Dining Area

Upper floors accessible by stairs only

Clothes Rack

One-Bedroom Apartment

65 Square Meter

Tea/Coffee Maker

Shower

Air Conditioning

Hair dryer

Iron

Balcony/Terrace

Refrigerator

Ironing Facilities

Free Toiletries

Fan

Toilet

Microwave

Dishwasher

Washing machine

Patio

Private bathroom

Satellite Channels

Kitchen

Cable Channels

Carpeted

Sofa

Tile/Marble floor

Dining Area

Electric Kettle

Kitchenware

Oven

Stovetop

Toaster

Towels

Dining Table

Outdoor Furniture

Outdoor Dining Area

Upper floors accessible by stairs only

Clothes Rack

One Bedroom Apartment with Pool View

Non-smoking

Balcony/Terrace

Electric Kettle

Daily housekeeping

Dining Area

Tea/Coffee Maker

Fan

Free Wifi

Exterior corridor

Telephone

Separate living room

Towels

Hair dryer

Sleep comfort items

Streaming service like Netflix

Toaster

Stovetop

Separate shower/bathtub

Private bathroom

Free Toiletries

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Refrigerator

Dishwasher

Kitchen

Sitting Area

Microwave

Oven

Room service [24-hour]

Facilities Details

Pool and Spa

Outdoor Pool

Parking and Transportation

Free Parking

Airport Shuttle (free)

Food & Drink

BBQ Facilities

Grocery Deliveries

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Express Check-in/Check-out

Tour Desk

Ticket Service

Activities

Fishing

Hiking

Cycling

Diving

Snorkeling

Windsurfing

Horseback Riding

Entertainment and Family Services

Babysitting/Child Services

Air conditioning in public area

Nightclub/DJ

Entertainment Staff

Kids club

Postal service

Family/child friendly

Invoice provided

Smoke-free property

Contactless check-in/out

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Common Areas

Terrace

Game Room

Library

Cleaning Services

Daily Housekeeping

Professional-grade sanitizing services

Daily disinfection in common areas

Free face masks

Staff trained in safety protocol

Room sanitization opt-out available

First aid kit

Temperature check for guests and staff

Protective screens in common areas

Doctor/nurse on call

Physical distancing of at least 1 meter

Laundry

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Suit Press

Hot water linen and laundry washing

Cashless payment service

Guest rooms seal after sanitization

Languages Spoken

Indonesian Spoken

Icelandic Spoken

Korean Spoken

Chinese [Mandarin]

Hungarian Spoken

Spanish Spoken

English Spoken

Norwegian Spoken

Dutch Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Non-smoking Rooms

Facilities for Disabled Guests

Family Rooms

Air Conditioning

Designated Smoking Area

Bicycles

Service animals are welcome

Car park [on-site]

Swimming pool [outdoor]

Check-in [24-hour]

Car park [nearby]

Swimming pool

Boating

Outdoor recreational features

Security [24-hour]

Garden

Tours

Car park [free of charge]