Grosvenor

I stayed at the apartment which was basic but clean The accomodation was not the problem However, there was a bookings onsite manager which was unhelpful uninterested. I also witnessed him talking to me other people in a aggressive way Place is ok just the staff not great if you have kids

Worst accommodation in Cairns! The manager became extremely aggressive and verbally abusive when I told him I was not happy that after the first nights stay we were being moved to another room with no balcony and on the top floor, as I had a small child and had booked a ground floor unit with balcony. He screamed at us to get out if we didn’t like it, said only 1 night would be charged, then charged around the counter at me and my 3 year old. Needless to say we left, within half an hour of leaving he charged the rest of our stay to my credit card. When I called to ask him why he had done that he started to abuse me again and said he could do what he liked. The man is not stable, do not stay here.

Absolutely disgusting that is all I can say I wish I read the reviews I also was a victim to this company and all the lie’s and verbal abuse given. I booked a month in advance to be re directed to aspect central. The photos speak for themselves. Not what I was charged an absolute nightmare. Do not stay here or next door you will regret it.