Lakes Cairns Resort And Spa

I recently stayed here with my partner and my 8-year-old son in Room 1320. Overall, we enjoyed our stay. The room was lovely, clean, tidy and modern, and the complex is in a great location, only around 10 minutes from the city. Considering the size of the complex and the number of swimming pools, tennis court and playground, we were pleasantly surprised by how quiet it was. There are a few areas where I think the complex could be improved. Some general maintenance around the property would be beneficial, and I felt the reception staff could have been a little more welcoming on arrival and when we raised some queries with them. I felt the charge to use the pool towels was excessive. I can understand charging a refundable deposit or loan fee, however charging guests to use pool towels seems excessive. Clearer communication around this would also be helpful. Prior to our arrival, I emailed the resort to ask whether we needed to bring our own linen or towels but unfortunately never received a response. During our stay there were a few maintenance issues, including a garage alarm sounding at various times throughout the night, a smoke alarm in the garage that continually beeped, and a broken toilet door handle which resulted in my son becoming locked in the toilet. Thankfully these issues didn't significantly impact our stay, and we were able to work around them. Overall, we had a lovely stay and would certainly consider returning. With a little more attention to maintenance, communication and customer service, I think the guest experience could be even better.

I just got back from a 9 night stay at The Lakes in an Air BnB unit. Check in was easy at the front desk. I'm going to put my review into pros and cons to make it easier Pros: - Wonderful Pools, we used all 3 of them and they all were fantastic, my kids had an absolute ball in the pools - There is no noise to be heard from other guests, the units are extremely well sound proofed from the neighbours which is great - Our unit had a very comfy sofa bed and the pictures were exactly what we got Cons: - Woken at 6am every morning by planes flying over, it is right near the airport and the planes fly directly overhead - VERY loudly! - Stairs, we were on the 2nd floor and that meant there were 5 sets of stairs to climb with luggage in the heat - Some of the owners live at the resort and aren't very friendly - we were told twice with the F word used, to be quiet in the pool at 2pm in the afternoon. Why people live at the pool entrance but don't want pool noise is beyond me - we ignored them and kept letting the kids play as kids do in a pool. - the resort is far from everything, shops, restaurants etc are all a 10 min drive - The car space is extremely tight, you need a compact car or very small SUV to fit, they also for some unknown reason put large skip dump bins all over the very skinny road making it almost impossible to drive down, seriously why are there 10-20 skip bins placed right across the road every 5 metres??? Overall we had a good stay but I can't say i'd stay again - we loved the pools but it's too far from the restaurants for me to stay again.

Beautiful resort and pool. We had an air b and b which did have a few issues that were not addressed! So maybe book direct but otherwise loads of nice BBQ area around pool. But take your insect repellent. We had lots of stairs which were a bit of an issue for one member of the family so be aware no lifts. Parking is a bit tight Would recommend