Mercure Cairns

3.0 / 5

•

15 Florence Street, Corner of Florence and Lake Street, Cairns City, Australia QLD 4870

Reviews from Guests

3.0/5

139

Reviews

from real guests

T1020RXscotth

We are accor members and stay all over Australia in all accor hotels. Mecure cairns was neat and tidy but... It seems very worn rotting down pipes patches on roofs on second floor Bed has power points on only one side On ground floor the sliding door did not lock and had a chain attached to lock it that way Just seems very worn with not much love given to the building. Breakfast was ordinary, paper cups , 10 minute wait for bacon and eggs although it was a buffet. Over all a 3 out of 5 seems to really be under cooked for an all accor hotel

horacem977

this hotel is probably more 3 star than four...they are very greedy for money here...you can check in at 1059 am not 11 am and they will charge you full room rate...terrible...the shower is elevated to get in and very slippery on shower base...very bad design...the breakfast is atrocious...cold scrambled eggs and baked beans and sausages...better off offerring a la carte..spoke to other guests there and they agreed with me...will never come back...

616hannaho

The hotel is run down and it’s visibly mouldy on the exterior. The rooms look like they have had a spruce up, however looks like a rushed job and not well executed. Reception area was used like staff room, entered hotel and first thing you see is lobby area full of housekeeping staff sitting around. No parking, looks like what was the carpark for the hotel has been turned into a hire car business. The restaurant is only open for breakfast which poses an issue for dinner as the area is not safe to walk alone at night. The location is also very loud, lots of traffic noise 24/7 including many sirens. The walls are quite thin so can hear other guests, I recommend avoiding staying here at the best of times, but definitely avoid during school holidays unless you love hearing other peoples badly behaved children. Regularly visit Cairns, I only stayed here due to my usual Accor hotels being booked out and I definitely will not be staying again.

Facilities Details

Breakfast service

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Family/child friendly

Family Rooms

Bar

Meeting/Banquet Facilities

Designated Smoking Area

Room Service

Newspapers

Non-smoking Rooms

Laundry

Dry Cleaning

Breakfast in the Room

Express Check-in/Check-out

Currency Exchange

BBQ Facilities

Tour Desk

Fax/Photocopying

Vending Machine (drinks)

Vending Machine (snacks)

Daily Housekeeping

Air conditioning in public area

Filipino Spoken

Professional-grade sanitizing services

Nightclub/DJ

Wi-Fi in public areas

Game Room

Indonesian Spoken

Ticket Service

Water sports (motorized)

Car park [charges apply]

Business Center

Daily disinfection in common areas

Chinese [Cantonese]

Icelandic Spoken

Vending machine

French Spoken

Car park [on-site]

Free face masks

Korean Spoken

Entertainment Staff

Karaoke

Staff trained in safety protocol

Room sanitization opt-out available

Swimming pool [outdoor]

Finnish Spoken

Car park [nearby]

First aid kit

Bicycle Rental

Czech Spoken

Shared stationery removed

Hair/Beauty Salon

Swimming pool

Temperature check for guests and staff

Chinese [Mandarin]

Hand sanitizer

Protective screens in common areas

Water sports (non-motorized)

24-Hour Front Desk

Shared Lounge/TV Area

Doctor/nurse on call

Physical distancing of at least 1 meter

Spanish Spoken

Hungarian Spoken

Daily disinfection in all rooms

Rooms sanitized between stays

Anti-viral cleaning products

Italian Spoken

English Spoken

Library

Elevator

Security [24-hour]

Garden

Sterilizing equipment

Invoice provided

Tours

Smoke-free property

Hot water linen and laundry washing

Cashless payment service

Guest rooms seal after sanitization

Car park [free of charge]

Face coverings on staff

Contactless check-in/out

Breakfast service

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Family/child friendly

Family Rooms

Bar

Meeting/Banquet Facilities

Designated Smoking Area

Room Service

Newspapers

Non-smoking Rooms

Laundry

Dry Cleaning

Breakfast in the Room

Express Check-in/Check-out

Currency Exchange

BBQ Facilities

Tour Desk

Fax/Photocopying

Vending Machine (drinks)

Vending Machine (snacks)

Daily Housekeeping

Air conditioning in public area

Filipino Spoken

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10 Available Room Types

Executive King Room

27 Square Meter

Tea/Coffee Maker

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Refrigerator

Desk

Ironing Facilities

Free Toiletries

Toilet

Private bathroom

Heating

Satellite Channels

Cable Channels

Carpeted

Electric Kettle

City view

Towels

Upper floors accessible by elevator

Free Wifi

Pool facilities

Fan

Linens

Dining Table

Microwave

Minibar

Daily housekeeping

Sitting Area

Dining Area

Trash cans

Window

Hardwood/Parquet floors

Wardrobe/Closet

Accessible by stairs

Fire extinguisher

Individual air conditioning

Safety/security feature

Smoke detector

Non-smoking

Superior Room, 1 King Bed

Non-smoking

Carpeted

Electric Kettle

Satellite Channels

Laptop workspace

Minibar

Wardrobe/Closet

Tea/Coffee Maker

Fan

Daily housekeeping

Free Wifi

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Towels

Free Toiletries

Sleep comfort items

Shower

Private bathroom

Hair dryer

Air Conditioning

Iron

Sitting Area

Standard Queen Room

20 Square Meter

Tea/Coffee Maker

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Refrigerator

Desk

Ironing Facilities

Free Toiletries

Toilet

Private bathroom

Heating

Satellite Channels

Cable Channels

Carpeted

Electric Kettle

City view

Towels

Upper floors accessible by elevator

Free Wifi

Pool facilities

Fan

Linens

Dining Table

Microwave

Minibar

Daily housekeeping

Sitting Area

Dining Area

Trash cans

Window

Hardwood/Parquet floors

Wardrobe/Closet

Baby cot (upon request)

Accessible by stairs

Fire extinguisher

Individual air conditioning

Safety/security feature

Smoke detector

Non-smoking

Family Room, Multiple Beds (1 Queen and 2 Singles)

Family Room, Multiple Beds (1 Queen and 2 Singles)

Non-smoking

Carpeted

Dining Table

Electric Kettle

Satellite Channels

Laptop workspace

Minibar

Wardrobe/Closet

Tea/Coffee Maker

Fan

Daily housekeeping

Free Wifi

Kitchenette

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Towels

Free Toiletries

Sleep comfort items

Shower

Private bathroom

Hair dryer

Air Conditioning

Iron

Kitchen

Microwave

Balcony/Terrace

Loft, 1 Queen Bed

Non-smoking

Carpeted

Dining Table

Electric Kettle

Satellite Channels

Laptop workspace

Dining Area

Bathtub or Shower

Minibar

Wardrobe/Closet

Tea/Coffee Maker

Fan

Daily housekeeping

Free Wifi

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Towels

Free Toiletries

Sleep comfort items

Private bathroom

Hair dryer

Air Conditioning

Iron

Roll-in shower

Sitting Area

Bathtub

Balcony/Terrace

Facilities Details

Parking and Transportation

Bicycle Rental

Airport Shuttle (free)

Food & Drink

Room Service

Bar

Breakfast in the Room

BBQ Facilities

Vending Machine (drinks)

Vending Machine (snacks)

Vending machine

Breakfast service

Front Desk Services

Newspapers

Express Check-in/Check-out

Currency Exchange

Tour Desk

Ticket Service

24-Hour Front Desk

Entertainment and Family Services

Air conditioning in public area

Nightclub/DJ

Entertainment Staff

Karaoke

Family/child friendly

Invoice provided

Smoke-free property

Contactless check-in/out

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Business Center

Shops

Hair/Beauty Salon

Common Areas

Game Room

Shared Lounge/TV Area

Library

Cleaning Services

Laundry

Dry Cleaning

Daily Housekeeping

Professional-grade sanitizing services

Daily disinfection in common areas

Free face masks

Staff trained in safety protocol

Room sanitization opt-out available

First aid kit

Shared stationery removed

Temperature check for guests and staff

Hand sanitizer

Protective screens in common areas

Doctor/nurse on call

Physical distancing of at least 1 meter

Daily disinfection in all rooms

Rooms sanitized between stays

Anti-viral cleaning products

Sterilizing equipment

Hot water linen and laundry washing

Cashless payment service

Guest rooms seal after sanitization

Face coverings on staff

Languages Spoken

Filipino Spoken

Indonesian Spoken

Chinese [Cantonese]

Icelandic Spoken

French Spoken

Korean Spoken

Finnish Spoken

Czech Spoken

Chinese [Mandarin]

Spanish Spoken

Hungarian Spoken

Italian Spoken

English Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Non-smoking Rooms

Family Rooms

Air Conditioning

Designated Smoking Area

Water sports (motorized)

Car park [charges apply]

Car park [on-site]

Swimming pool [outdoor]

Check-in [24-hour]

Car park [nearby]

Swimming pool

Water sports (non-motorized)

Elevator

Security [24-hour]

Garden

Tours

Car park [free of charge]