Novotel Cairns Oasis Resort

4.0 / 5

•

122 Lake Street, Cairns, Queensland, Australia 4870

Reviews from Guests

4.0/5

547

Reviews

from real guests

ronb410

Unfortunately my/our conference was booked here, so for convenience sake, we stayed here. The conference set up was a disaster. Unable to control the aircon for the room as an individual entity. Was charged $5 a day for a powerboard, not the cost but a conference room without a powerboard for laptops? Whole place needs renovations. Paint missing, chairs in dining room are disgusting with wet marks on seats. Swimwear or ?? Probably the worst breakfasts at any hotel, I have ever stayed at! Not one item on the bay maree was hot . Not just one day but every day for 5 out of the 6 days. (other day we went out for breakfast as it was so poor). In the room, it was dated, but ok. Bed was comfortable.Water temp is lukewarm at the max to say the least. Conference food was appalling. Coffee brought to the conference room / I was having a double espresso, was cold every time. What can I say? Don’t have your conference here, and don’t stay here. The only positive was the pool looked good for kids, but did not try it.

Meander08858322861

I stayed for 6 nights. My room wasn't cleaned on two of those nights. Even today, I returned from a tour after 9 PM, and it still hadn't been cleaned. The sheets and towels had stains and bloodstains, and the smell of cigarette smoke from the next room made it impossible to open the window. Was the service I paid for provided?

Pancakes85

Right from the start. Easy check in and friendly helpful staff. Great room (401) overlooking the lovely resort beach style pool. The rooms are very clean and modern, comfortable bed and large tv. Coffee and tea making facilities and a mini fridge for our drinks. The bar downstairs was lovely to sit and have a few drinks. Close to everything and all round perfect. Will stay again next time I’m lucky enough to be up that way

Facilities Details

Breakfast service

Buffet-Style Restaurant

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Playground

Shared Kitchen

Fitness Center

Bar

Outdoor recreational features

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Restaurant

Room Service

24-Hour Front Desk

Newspapers

Terrace

Non-smoking Rooms

Babysitting/Child Services

Laundry

Dry Cleaning

Facilities for Disabled Guests

Breakfast in the Room

Ironing Service

Express Check-in/Check-out

Currency Exchange

Packed Lunches

Tour Desk

Fax/Photocopying

Outdoor Pool

Snack Bar

Concierge Service

Shared Lounge/TV Area

Daily Housekeeping

Air conditioning in public area

Safe dining setup

Filipino Spoken

Snorkeling

Diving

Hebrew Spoken

Dutch Spoken

Korean Spoken

Alternative meal arrangement

Nightclub/DJ

Croatian Spoken

Portuguese Spoken

Wi-Fi in public areas

Game Room

Indonesian Spoken

German Spoken

Ticket Service

Car park [charges apply]

Shoeshine

Service animals are welcome

Business Center

Convenience Store (on site)

Daily disinfection in common areas

Special Diet Meals (upon request)

Latvian Spoken

Room service [24-hour]

Icelandic Spoken

Face coverings on staff

Car park [on-site]

Free face masks

BBQ Facilities

Staff trained in safety protocol

Room sanitization opt-out available

Swimming pool [outdoor]

Khmer Spoken

Finnish Spoken

Car park [nearby]

Cash withdrawal

First aid kit

Shared stationery removed

Hair/Beauty Salon

Swimming pool

Temperature check for guests and staff

Chinese [Mandarin]

Hand sanitizer

Japanese Spoken

Doctor/nurse on call

Physical distancing of at least 1 meter

Massage

Hungarian Spoken

Daily disinfection in all rooms

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Spanish Spoken

English Spoken

Library

Elevator

Security [24-hour]

Heating in public area

Garden

Suit Press

Tours

Norwegian Spoken

Smoke-free property

Hot water linen and laundry washing

Cashless payment service

Poolside bar

Contactless check-in/out

Breakfast service

Buffet-Style Restaurant

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Playground

Shared Kitchen

Fitness Center

Bar

Outdoor recreational features

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Restaurant

Room Service

24-Hour Front Desk

Newspapers

Terrace

Non-smoking Rooms

Babysitting/Child Services

Laundry

Dry Cleaning

Facilities for Disabled Guests

Breakfast in the Room

10 Available Room Types

Deluxe Room, 1 King Bed

Electric Kettle

Shower chair

Balcony/Terrace

Free Wifi

Free Toiletries

Cleaning Products

Roll-in shower

Interconnecting Room(s) Available

Shower

Entire unit wheelchair accessible

Air Conditioning

Extra Long Beds (> 6.5 ft)

Room service [24-hour]

Adjustable height hand-held shower wand

Smoking allowed

Bar

Microwave

Sleep comfort items

Laptop workspace

Refrigerator

Tea/Coffee Maker

Daily housekeeping

Towels

Telephone

Toilet

Streaming service like Netflix

Private bathroom

Hair dryer

Iron

Clothes Rack

Standard Room, 1 King Bed, Pool View

Smoking allowed

Electric Kettle

Microwave

Sleep comfort items

Laptop workspace

Refrigerator

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Exterior corridor

Telephone

Balcony/Terrace

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Shower

Streaming service like Netflix

Private bathroom

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Room service [24-hour]

Deluxe Room, 2 Queen Beds

Smoking allowed

Electric Kettle

Microwave

Sleep comfort items

Laptop workspace

Refrigerator

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Telephone

Balcony/Terrace

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Shower

Streaming service like Netflix

Private bathroom

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Room service [24-hour]

Standard Room, 1 King Bed

Smoking allowed

Electric Kettle

Microwave

Sleep comfort items

Laptop workspace

Refrigerator

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Exterior corridor

Telephone

Balcony/Terrace

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Shower

Streaming service like Netflix

Private bathroom

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Room service [24-hour]

Standard Double Room, 2 Double Beds, Pool View

Standard Double Room, 2 Double Beds, Pool View

Smoking allowed

Electric Kettle

Microwave

Sleep comfort items

Laptop workspace

Refrigerator

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Exterior corridor

Telephone

Balcony/Terrace

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Shower

Streaming service like Netflix

Private bathroom

Hair dryer

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Room service [24-hour]

Facilities Details

Pool and Spa

Outdoor Pool

Massage

Fitness Center

Food & Drink

Restaurant

Room Service

Bar

Breakfast in the Room

Packed Lunches

Snack Bar

Alternative meal arrangement

Special Diet Meals (upon request)

Room service [24-hour]

BBQ Facilities

Breakfast service

Buffet-Style Restaurant

Poolside bar

Front Desk Services

24-Hour Front Desk

Newspapers

Express Check-in/Check-out

Currency Exchange

Tour Desk

Concierge Service

Ticket Service

Activities

Snorkeling

Diving

Entertainment and Family Services

Babysitting/Child Services

Air conditioning in public area

Playground

Nightclub/DJ

Cash withdrawal

Kids club

Family/child friendly

Heating in public area

Smoke-free property

Contactless check-in/out

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Business Center

Shops

Convenience Store (on site)

Hair/Beauty Salon

Common Areas

Terrace

Shared Lounge/TV Area

Game Room

Library

Shared Kitchen

Cleaning Services

Laundry

Dry Cleaning

Ironing Service

Daily Housekeeping

Safe dining setup

Shoeshine

Daily disinfection in common areas

Face coverings on staff

Free face masks

Staff trained in safety protocol

Room sanitization opt-out available

First aid kit

Shared stationery removed

Temperature check for guests and staff

Hand sanitizer

Doctor/nurse on call

Physical distancing of at least 1 meter

Daily disinfection in all rooms

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Suit Press

Hot water linen and laundry washing

Cashless payment service

Languages Spoken

Filipino Spoken

Hebrew Spoken

Dutch Spoken

Korean Spoken

Croatian Spoken

Portuguese Spoken

Indonesian Spoken

German Spoken

Latvian Spoken

Icelandic Spoken

Khmer Spoken

Finnish Spoken

Chinese [Mandarin]

Japanese Spoken

Hungarian Spoken

Spanish Spoken

English Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Non-smoking Rooms

Facilities for Disabled Guests

Heating

Air Conditioning

Designated Smoking Area

Car park [charges apply]

Service animals are welcome

Car park [on-site]

Swimming pool [outdoor]

Car park [nearby]

Swimming pool

Outdoor recreational features

Elevator

Security [24-hour]

Garden

Tours

Family Rooms