The Lakes Cairns Resort & Spa

3.0 / 5

•

2 Greenslopes Street, Cairns North, Australia QLD 4870

Reviews from Guests

3.0/5

669

Reviews

from real guests

rspmgill

Apartment was tired and no power in any outlets as system kept tripping. At first manager very unhelpful when I said I needed wifi for work , charging and cooking. A tense discussion resulted in being moved to new apartment now on first floor ( no lift) and a smarter room. He helped me relocated and on departure get heavy bags down stairs. Pools were warm but need resurfacing. You need a car as long walk from entry gates to my apartment at far end in dark. No after hours info was provided requiring many phone calls to get help to get entry.

craigandt

we stayed at the lakes, unit #710 for 8 nights in late July. The Lakes Cairns Resort is a multi-building property where each unit is owned by an individual and some owners agree to place their units in a rental pool which is managed by the overall resort management company. The resort was built beginning in 2000., and we have been staying there off an on for 26 years. The resort was much more vacation-units early on, and currently appears to be mostly long-term renters. The unit we stayed in this trip was unit #710 (Tinaroo building). The unit was in excellent condition and has been fully stocked. We did have one problem with a leaking sink, but the management team addressed right away. The complex is older now, and some of the general site maintenance has been neglected/overdue, and this is mostly noted in the nooks and corners of the property. (former Rambutan restaurant space closed and used for storage, the perimeter fence along the saltwater creek, the former library/gym, oddly, the door to the mechanical room for the lagoon pool are in need of attention. the BBQ's and pools are in good shape, and the decking around the lagoon pool has been re-done. The main pools and common areas are adequately maintained. It should be noted that given Cairns tropical weather, long term care and maintenance can be challenging. The Lakes location is spectacular, and surrounded by lakes, creeks and community parks and trails. Also easy walk to the Esplanade, and easy access to the highway, airport and local shopping/attractions.

staceyh363

I recently stayed here with my partner and my 8-year-old son in Room 1320. Overall, we enjoyed our stay. The room was lovely, clean, tidy and modern, and the complex is in a great location, only around 10 minutes from the city. Considering the size of the complex and the number of swimming pools, tennis court and playground, we were pleasantly surprised by how quiet it was. There are a few areas where I think the complex could be improved. Some general maintenance around the property would be beneficial, and I felt the reception staff could have been a little more welcoming on arrival and when we raised some queries with them. I felt the charge to use the pool towels was excessive. I can understand charging a refundable deposit or loan fee, however charging guests to use pool towels seems excessive. Clearer communication around this would also be helpful. Prior to our arrival, I emailed the resort to ask whether we needed to bring our own linen or towels but unfortunately never received a response. During our stay there were a few maintenance issues, including a garage alarm sounding at various times throughout the night, a smoke alarm in the garage that continually beeped, and a broken toilet door handle which resulted in my son becoming locked in the toilet. Thankfully these issues didn't significantly impact our stay, and we were able to work around them. Overall, we had a lovely stay and would certainly consider returning. With a little more attention to maintenance, communication and customer service, I think the guest experience could be even better.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Playground

Fitness Center

Bar

Outdoor recreational features

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Air conditioning in public area

Safe dining setup

Snorkeling

Diving

Fishing

Dutch Spoken

Korean Spoken

Nightclub/DJ

Wi-Fi in public areas

Game Room

Indonesian Spoken

Souvenir/Gift Shop

Ticket Service

Shoeshine

Business Center

Restaurant

Grocery Deliveries

Hindi Spoken

Daily disinfection in common areas

Special Diet Meals (upon request)

Latvian Spoken

Icelandic Spoken

Car park [on-site]

Lockers

BBQ Facilities

Staff trained in safety protocol

Room sanitization opt-out available

Swimming pool [outdoor]

Khmer Spoken

Non-smoking Rooms

Finnish Spoken

Car park [nearby]

First aid kit

Hair/Beauty Salon

Swimming pool

Chinese [Mandarin]

Protective screens in common areas

24-Hour Front Desk

Physical distancing of at least 1 meter

Laundry

Postal service

Hungarian Spoken

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Ironing Service

Facilities for Disabled Guests

English Spoken

Elevator

Garden

Dry Cleaning

Tennis Court

Suit Press

Invoice provided

Tours

Norwegian Spoken

Smoke-free property

Hot water linen and laundry washing

Cashless payment service

Fax/Photocopying

Guest rooms seal after sanitization

Car park [free of charge]

Contactless check-in/out

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Playground

Fitness Center

Bar

Outdoor recreational features

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Air conditioning in public area

Safe dining setup

Snorkeling

Diving

Fishing

Dutch Spoken

Korean Spoken

Nightclub/DJ

Wi-Fi in public areas

Game Room

Indonesian Spoken

Souvenir/Gift Shop

6 Available Room Types

3 Bedroom Apartment

139 Square Meter

Electric Kettle

Additional Bathroom

Cleaning Products

Hair dryer

Private bathroom

Free Toiletries

Towels

Walk-in shower

Whirlpool bathtub

DVD/CD player

Free Wifi

On-demand movies

Pool facilities

Radio

Cable Channels

Streaming service like Netflix

Telephone

Air Conditioning

Fan

Linens

Sleep comfort items

Socket near the bed

Barbecue

Tea/Coffee Maker

Dining Table

Dishwasher

Full kitchen

Kitchenware

Microwave

Refrigerator

Wine glasses

Carpeted

Desk

Ground floor available

Outdoor Furniture

Sitting Area

Dining Area

Sofa

Tile/Marble floor

Trash cans

Wardrobe/Closet

Clothes dryer

Clothes Rack

Free laundry service

Ironing Facilities

Washing machine

Baby cot (upon request)

Accessible by stairs

Individual air conditioning

Safe

Safety/security feature

Smoke detector

2 Bedroom Apartment

130 Square Meter

Electric Kettle

Cleaning Products

Hair dryer

Private bathroom

Free Toiletries

Towels

Walk-in shower

Whirlpool bathtub

DVD/CD player

Free Wifi

On-demand movies

Pool facilities

Radio

Cable Channels

Streaming service like Netflix

Telephone

Air Conditioning

Fan

Linens

Sleep comfort items

Socket near the bed

Barbecue

Tea/Coffee Maker

Dining Table

Dishwasher

Full kitchen

Microwave

Minibar

Refrigerator

Wine glasses

Carpeted

Desk

Ground floor available

Outdoor Furniture

Sitting Area

Dining Area

Sofa

Tile/Marble floor

Trash cans

Wardrobe/Closet

Clothes dryer

Clothes Rack

Free laundry service

Ironing Facilities

Washing machine

Baby cot (upon request)

Accessible by elevator

Accessible by stairs

Individual air conditioning

Safe

Safety/security feature

Smoke detector

1 Bedroom Apartment

81 Square Meter

Entire unit wheelchair accessible

Electric Kettle

Cleaning Products

Hair dryer

Private bathroom

Free Toiletries

Towels

Whirlpool bathtub

DVD/CD player

Free Wifi

On-demand movies

Pool facilities

Radio

Cable Channels

Streaming service like Netflix

Telephone

Air Conditioning

Fan

Linens

Sleep comfort items

Socket near the bed

Barbecue

Tea/Coffee Maker

Dining Table

Dishwasher

Full kitchen

Kitchenware

Microwave

Refrigerator

Wine glasses

Carpeted

Desk

Ground floor available

Outdoor Furniture

Sitting Area

Dining Area

Sofa

Tile/Marble floor

Trash cans

Wardrobe/Closet

Clothes dryer

Clothes Rack

Free laundry service

Ironing Facilities

Washing machine

Baby cot (upon request)

Accessible by stairs

Individual air conditioning

Safe

Safety/security feature

Smoke detector

Deluxe Apartment 2 Bedroom

130 Square Meter

Electric Kettle

Additional Bathroom

Cleaning Products

Hair dryer

Private bathroom

Free Toiletries

Towels

Walk-in shower

Whirlpool bathtub

Free Wifi

Pool facilities

Radio

Streaming service like Netflix

Telephone

Air Conditioning

Fan

Linens

Sleep comfort items

Socket near the bed

Barbecue

Tea/Coffee Maker

Dining Table

Dishwasher

Full kitchen

Microwave

Refrigerator

Wine glasses

Carpeted

Desk

Ground floor available

Outdoor Furniture

Sitting Area

Dining Area

Sofa

Tile/Marble floor

Trash cans

Wardrobe/Closet

Clothes dryer

Clothes Rack

Free laundry service

Ironing Facilities

Washing machine

Baby cot (upon request)

Accessible by elevator

Accessible by stairs

Individual air conditioning

Safe

Safety/security feature

Smoke detector

Family Room

96 Square Meter

Electric Kettle

Cleaning Products

Hair dryer

Private bathroom

Free Toiletries

Towels

Whirlpool bathtub

Free Wifi

Pool facilities

Radio

Streaming service like Netflix

Air Conditioning

Fan

Linens

Sleep comfort items

Socket near the bed

Barbecue

Tea/Coffee Maker

Dining Table

Dishwasher

Full kitchen

Microwave

Refrigerator

Wine glasses

Carpeted

Desk

Outdoor Furniture

Sitting Area

Dining Area

Sofa

Tile/Marble floor

Trash cans

Wardrobe/Closet

Clothes dryer

Clothes Rack

Ironing Facilities

Washing machine

Baby cot (upon request)

Accessible by stairs

Individual air conditioning

Safe

Safety/security feature

Smoke detector

Facilities Details

Pool and Spa

Fitness Center

Food & Drink

Restaurant

Grocery Deliveries

Special Diet Meals (upon request)

Bar

BBQ Facilities

Breakfast service

Buffet-Style Restaurant

Front Desk Services

Ticket Service

Lockers

24-Hour Front Desk

Activities

Snorkeling

Diving

Fishing

Tennis Court

Entertainment and Family Services

Air conditioning in public area

Playground

Nightclub/DJ

Kids club

Postal service

Family/child friendly

Invoice provided

Smoke-free property

Contactless check-in/out

Business Facilities

Business Center

Meeting/Banquet Facilities

Fax/Photocopying

Shops

Souvenir/Gift Shop

Hair/Beauty Salon

Common Areas

Game Room

Cleaning Services

Safe dining setup

Shoeshine

Daily disinfection in common areas

Staff trained in safety protocol

Room sanitization opt-out available

First aid kit

Protective screens in common areas

Physical distancing of at least 1 meter

Laundry

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Ironing Service

Dry Cleaning

Suit Press

Hot water linen and laundry washing

Cashless payment service

Guest rooms seal after sanitization

Languages Spoken

Dutch Spoken

Korean Spoken

Indonesian Spoken

Hindi Spoken

Latvian Spoken

Icelandic Spoken

Khmer Spoken

Finnish Spoken

Chinese [Mandarin]

Hungarian Spoken

English Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

All Spaces Non-Smoking (public and private)

Car park [on-site]

Swimming pool [outdoor]

Non-smoking Rooms

Car park [nearby]

Swimming pool

Designated Smoking Area

Heating

Facilities for Disabled Guests

Outdoor recreational features

Elevator

Garden

Tours

Family Rooms

Car park [free of charge]