Tropical Heritage Cairns

4.0 / 5

•

8 Minnie Street, Cairns City, Australia QLD 4870

Reviews from Guests

4.0/5

578

Reviews

from real guests

rajendragovindd

The location of hotel is ok.It is very much understaffed compared to the number of rooms. Normally nobody is at the reception need to call by ringing a bell. Only one girl to handle breakfast room the same girl is also at reception. Checked in on Monday evening was told that restaurant and bar does not operate on Mondays. Requested for glasses was told that it is not the policy of hotel to give glasses with great persuasion gave 2 glasses. The glasses provided in room refrigerator are so tiny that they are suitable for taking any drink. On requesting for wake up call was told that it is not possible to give wake up call. Next day when our group arrived none of the rooms were cleaned when questioned we were told that additional charges have to be paid for making up the rooms. The same was never told at check in. When we were ready to pay we were told that the housekeeping staff has already left. We were told that mopping and bathrooms haveen done but nothing was done I showed the girl Iris who was at reception no mopping was done bathroom dustbins were not cleaned towels not provided. Iris than provided some towels and expressed inability to do do anything further as there was no housekeeping staff at 6 pm. Breakfast very ordinary. On the plus side only would say that Iris was courteous. Rest of staff indifferent. Avoid this hotel by all means.

Lady_Mergon

This is a great place to stay if you want a clean, comfortable room in a convenient location at a very reasonable price. We only stayed one night before and after a trip away so we didn't take advantage of the amenities such as the pool but it was useful to have free car parking as well as tea/coffee making facilities in our rooms. The staff were welcoming and helpful and, considering the fairly central location, our room was surprisingly quiet. We would certainly stay at this hotel again.

BriJan4748

Good basic mid range hotel. Short walk to the esplanade bars and restaurants. Very quiet and good parking. Basic continental breakfast offered at $18 per head.

Facilities Details

Breakfast service

Free Parking

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Spa

Shared Kitchen

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Newspapers

Non-smoking Rooms

Laundry

Dry Cleaning

Facilities for Disabled Guests

BBQ Facilities

Tour Desk

Fax/Photocopying

Outdoor Pool

Snack Bar

Grocery Deliveries

Air conditioning in public area

Safe dining setup

Professional-grade sanitizing services

Daily Housekeeping

Korean Spoken

Nightclub/DJ

Wi-Fi in public areas

Game Room

Indonesian Spoken

German Spoken

Ticket Service

Service animals are welcome

Restaurant

Daily disinfection in common areas

Special Diet Meals (upon request)

Icelandic Spoken

Honeymoon Suite

Room Service

Face coverings on staff

Car park [on-site]

Free face masks

Laundromat

Entertainment Staff

Staff trained in safety protocol

Room sanitization opt-out available

Casino

Swimming pool [outdoor]

Finnish Spoken

First aid kit

Shared stationery removed

Hair/Beauty Salon

Swimming pool

Temperature check for guests and staff

Hand sanitizer

Protective screens in common areas

Shared Lounge/TV Area

Japanese Spoken

Doctor/nurse on call

Physical distancing of at least 1 meter

Hungarian Spoken

Daily disinfection in all rooms

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Ironing Service

English Spoken

Chapel/Shrine

Elevator

Garden

Suit Press

Invoice provided

Tours

Smoke-free property

Hot water linen and laundry washing

Cashless payment service

Guest rooms seal after sanitization

Car park [free of charge]

Contactless check-in/out

Breakfast service

Free Parking

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Spa

Shared Kitchen

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Newspapers

Non-smoking Rooms

Laundry

Dry Cleaning

Facilities for Disabled Guests

BBQ Facilities

Tour Desk

Fax/Photocopying

Outdoor Pool

Snack Bar

Grocery Deliveries

Air conditioning in public area

Safe dining setup

Professional-grade sanitizing services

10 Available Room Types

2 Bedroom Studio

62 Square Meter

Electric Kettle

Additional Bathroom

Hair dryer

Private bathroom

Free Toiletries

Towels

Walk-in shower

Free Wifi

Pool facilities

Radio

Telephone

Air Conditioning

Linens

Tea/Coffee Maker

Microwave

Refrigerator

Desk

Interconnecting Room(s) Available

Sitting Area

Trash cans

Window

Wardrobe/Closet

Ironing Facilities

Baby cot (upon request)

Accessible by elevator

Safe

Safety/security feature

Smoke detector

Balcony/Terrace

Kitchenette

Minibar

Non-smoking

Shower

Daily housekeeping

Extra Long Beds (> 6.5 ft)

Sleep comfort items

Toilet

Kids shampoo

Toiletries

Entire unit wheelchair accessible

Bathroom

Iron

Clothes Rack

Accessible King Room

21 Square Meter

Entire unit wheelchair accessible

Electric Kettle

Hair dryer

Private bathroom

Free Toiletries

Towels

Walk-in shower

Free Wifi

Pool facilities

Radio

Telephone

Air Conditioning

Linens

Tea/Coffee Maker

Minibar

Refrigerator

Desk

Trash cans

Window

Wardrobe/Closet

Ironing Facilities

Baby cot (upon request)

Accessible by elevator

Safe

Safety/security feature

Smoke detector

Balcony/Terrace

Kitchenette

Microwave

Non-smoking

Sitting Area

Shower

Daily housekeeping

Extra Long Beds (> 6.5 ft)

Sleep comfort items

Toilet

Kids shampoo

Toiletries

Bathroom

Iron

Clothes Rack

1 Bedroom Studio

Non-smoking

Electric Kettle

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Extra Long Beds (> 6.5 ft)

Towels

Sleep comfort items

Hair dryer

Free Toiletries

Toilet

Shower

Kids shampoo

Toiletries

Entire unit wheelchair accessible

Air Conditioning

Bathroom

Iron

Clothes Rack

Microwave

Studio with Spa Bath

22 Square Meter

Tea/Coffee Maker

Shower

Telephone

Air Conditioning

Hair dryer

Radio

Refrigerator

Desk

Ironing Facilities

Free Toiletries

Toilet

Private bathroom

View

Electric Kettle

Towels/Sheets (extra fee)

Garden view

Pool view

Mountain view

Towels

Upper floors accessible by elevator

1 Bedroom Suite with Spa

50 Square Meter

Electric Kettle

Hair dryer

Private bathroom

Free Toiletries

Towels

Walk-in shower

Whirlpool bathtub

Free Wifi

Pool facilities

Radio

Telephone

Air Conditioning

Linens

Tea/Coffee Maker

Microwave

Minibar

Refrigerator

Desk

Sitting Area

Trash cans

Window

Wardrobe/Closet

Ironing Facilities

Baby cot (upon request)

Accessible by elevator

Safe

Safety/security feature

Smoke detector

Balcony/Terrace

Kitchenette

Non-smoking

Shower

Daily housekeeping

Extra Long Beds (> 6.5 ft)

Sleep comfort items

Toilet

Kids shampoo

Toiletries

Iron

Clothes Rack

Facilities Details

Pool and Spa

Outdoor Pool

Spa

Parking and Transportation

Free Parking

Food & Drink

BBQ Facilities

Snack Bar

Grocery Deliveries

Restaurant

Special Diet Meals (upon request)

Room Service

Breakfast service

Front Desk Services

Newspapers

Tour Desk

Ticket Service

Entertainment and Family Services

Air conditioning in public area

Nightclub/DJ

Laundromat

Entertainment Staff

Casino

Kids club

Family/child friendly

Invoice provided

Smoke-free property

Contactless check-in/out

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Common Areas

Game Room

Shared Lounge/TV Area

Chapel/Shrine

Shared Kitchen

Cleaning Services

Laundry

Dry Cleaning

Safe dining setup

Professional-grade sanitizing services

Daily Housekeeping

Daily disinfection in common areas

Face coverings on staff

Free face masks

Staff trained in safety protocol

Room sanitization opt-out available

First aid kit

Shared stationery removed

Temperature check for guests and staff

Hand sanitizer

Protective screens in common areas

Doctor/nurse on call

Physical distancing of at least 1 meter

Daily disinfection in all rooms

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Ironing Service

Suit Press

Hot water linen and laundry washing

Cashless payment service

Guest rooms seal after sanitization

Languages Spoken

Korean Spoken

Indonesian Spoken

German Spoken

Icelandic Spoken

Finnish Spoken

Japanese Spoken

Hungarian Spoken

English Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Non-smoking Rooms

Facilities for Disabled Guests

Family Rooms

Air Conditioning

Designated Smoking Area

Service animals are welcome

Honeymoon Suite

Car park [on-site]

Swimming pool [outdoor]

Swimming pool

Heating

Elevator

Garden

Tours

Car park [free of charge]