Reflection Tower Two

Expected more having paid so much, the drains smelt like sewerage, the carpet is old and paper thin, threadbare towels, rusty indoor furniture, old saggy uncomfortable couch, broken toilet, leaking shower (had to mop after every shower), stained ceiling (mould?), terrible lighting, worn out bathroom fittings. The great view didn’t make up for it unfortunately. The Operations Manager fixed the sewerage smell straight away which was great, but didn’t offer to move us to a different apartment when I complained about the state of it unfortunately.

I wish I had read the reviews before this last trip. Having visited a number of times over 15 years we were sadly disappointed this time - our last time I will say. The negative reviews for room 1107 Reflections Tower Two can be confirmed and what is more worrying is that we found the SAME problems that others have highlighted for the last 3yrs minimum. (Read 2022 review from another). It shows a lack of care or pride from management or owners. The cleaning contract really needs to be revised. This was documented with the examples to Management on checkout paperwork. No response received. I’ve stayed in 2.5 rated accommodation that is much cleaner than this room. Poor standards, high prices here. On the first night the toilet in the main bathroom failed. I had to turn the water off to the cistern to stop it continually filling the tank and flowing into the bowl. All the mugs had to be scrubbed of residue before we could use. The dishwasher was foul with fish bones and debris in the filter causing mould and odour. We had to wash all cutlery, mugs, glasses, and a few plates so they were hygienic to use. The kitchen bench had black rubbery streaks which I was able to soak & wipe clean. Coffee pod machine was smelly, used pods still in the catch tray along with moist slime. The ensuite shower was discoloured with mould, the bath stained, and the glass room divider between the ensuite and bedroom was absolutely GROSS. I stencilled “wash me” on the glass with my finger. It will still be there and visible with the next shower steam I’m sure ! The beds in Bed2 were mismatched, a single and long single pushed together (as a queen?) but different lengths. Clearly visible as there are no bed skirts. The protective covers (underneath the pillowslips) on the pillows were stained yellow. Bed1 mattress was uncomfortable, the springs popped every time you rolled over. Cobwebs on the balconies seemed to have survived Cyclone Alfred, so that was good. Good location & views. but overall was it worth $1854 for 5 nights ? … nah

We checked out and accidentally took a key home with us. We contacted the property straight away, yet were still charged an extortionate $153 for a “misplaced” key. Ironically, we had left a night early — at our own expense — so we were still well within our original paid booking period when we got in touch. Disappointing, inflexible, and unreasonable response from management. For a much better experience, try the Mantra just down the road — it’s nicer, better located, and doesn’t charge you if your kids lose a swipe card at the beach. We won’t be staying here again.