Dreadful ! Got in at 11pm. Staff didn’t help me enter the hotel, had to squeeze between hire scooters to get through gate although the man could see me. Put in room 222. The smell was so confronting I started to get headaches immediately. The room was substandard. Couldn’t sleep bed was awful. ASAP I asked to change rooms. I had to pay an extra $540 to do this my booking was for 10 days. I was furious but was told I had to if I wanted a better up dated room. I should have had that in the beginning !!! The new room 104 was a refurbished room and ok, The workmen were there early in the morning to work in rooms next door. Noisy ! Could hear noise all night from guests. The breakfast was in a dirty Chinese Restaurant. Not good either! I have approached Webjet for a refund of my $540. Am waiting for a response but not holding my breath of having a successful outcome. DO NOT STAY HERE !
