Mantra One Bright Point

Our stay at this hotel on Magnetic Island was extremely disappointing. I suggest you to go to see the photo attached. As soon as we entered the room, it was clear that the cleanliness was far below an acceptable standard. We found dirt throughout the room, worn-out appliances, dirty wardrobe, dirty blackout blinds covered in dust, dead spiders, and, most concerning of all, a dirty baking tray left inside the oven. We have photos to support these issues. We reported everything to the receptionist immediately, hoping the situation would be resolved. Instead, we were simply told that there was nothing she could do. No effort was made to address the problems, offer us another room, or provide any form of compensation. Paying for a room in this condition is unacceptable. At the very least, we expected the hotel to take responsibility and offer a refund, as the accommodation did not meet even basic standards of cleanliness or customer service. We cannot recommend this hotel. The lack of cleanliness, poor maintenance, and complete absence of customer care made this one of the worst hotel experiences we have had.

Fabulous location- short walk from ferry and great water views. Very limited supplies in apartment even though we were a family staying for 5 nights (a couple of tea bags/coffee sachets, tiny sponge that had been cut up from a regular sized sponge, not enough soap or toilet paper etc). Leaflet provided by reception said we needed to go to IGA for anything extra including toilet paper which was ok but seemed a bit light on for a Mercure apartment hotel. No restaurant but short walk to Nelly Bay. One heated pool (3 other pools not heated). Could be so much better if they provided a few extra things to welcome you and things like extra towels especially as they do not service the room unless you stay over 7 nights.

Fantastic location, super convenient for the ferry and a short walk to the Nelly Bay amenities and island bus stop.