Browns Broadbeach

Don’t book there, read the reviews, tweeters, cockroaches, overflowing stinking skip bin! Broken stacked furniture & abandoned supermarket trolleys outside rooms ! Damaged panels in the cars in the carpark ! Management refuses to give refunds, on a place that is nothing like the advertisement on the Agoda .com booking sites ! Agoda just pass es the buck back to management, it’s disgraceful the condition of this property

Browns Broadbeach is a Dive, I booked through Agoda.com & paid for one nights stay on 15th January. On arrival, I could see it was nothing like the pictures on Agoda.com, Booking.com & Wotif.com sites. The office was unattended, so i rang three time & walked around the premises, there were cars in the parking lot that had dents on all the panels, the skip bin was overflowing & stank, outside the rooms were stacked broken furniture & abandoned shopping trolleys. Families were sitting on the steps outside their rooms, kids & teenagers running around. The air conditioning unit frames were all rusted & a substance, like mould was stained on the walls. Vehicles parked at the back in the carpark had damaged panels & it didn't look like a place to leave your car, especially with the stinking skip bin. I text the office number & said I didn't feel safe for myself & my vehicle staying there the night & asked for a refund. Their text back, was "unfortunately we cannot refund it. Thank you for your understanding. Fortunately my friends had booked an apartment with a pull out lounge, which I gladly accepted for the night as it was coming on dark & I couldn't have slept a wink in Browns Broadbeach. I went there the next morning & asked to see the room, I was to have slept in. The person in the office had very little knowledge of English, or acted, like it. She said that the Motel was given government money to house people from war torn countries ( refugees) hence the families & teenagers. There was mould in the bathroom & the room had a weird smell to it. Outside the door, in the carport, broken furniture was stacked high & abandoned shopping trolleys were littered around the premises. They still refused to give me a refund, even though i didn't use the room & explained about the advertisements online were nothing like the run down condition of the premises. agoda.com say in their advertising, there's a 24/7 phone number etc etc. I found an email address & they just referred me back to the supposed Motel. The health department really needs to have a look at this place. staff looked very underage & a question on their visas might be asked. The reviews I have read, since my experience, say the same thing, not as advertised, filthy, cockroaches, how can they get away with this...

Brown by name and brown by nature! We stayed here one night to go to a concert. It’s old, dirty, had unwashed floors, sand in beds, smear stains on curtains and questionable customers in the other units. To be quite honest we would’ve be better off sleeping in our car or at the beach rather than forking out a ridiculous amount of money for this dodgy place. The whole complex needs to be hit with a bulldozer.