Elysium Holiday Apartments - Palm Cove

My partner and I stayed 7 nights at this lovely resort last week. Our host Stacy (Alysium Private Apartments) was lovely and very helpful, giving us excellent advice from our time of booking through to our departure. Stacy went the extra mile to ensure everything went smoothly for us and without any issues. The facilities at the resort were first class. The location excellent (beach front). We rate the restaurant, La Mesa very high, the staff were first class as was the food. We make special mention of restaurant duty manager Ethan, who looked after us personally. The wait staff and Allesandra on the front desk were also friendly and professional. We look forward to returning to this fabulous resort again some time in the future.

Our family of 4 stayed for 2 nights at Elysium (we switched to this property after another vendor canceled us with 2 weeks notice, after we already left for our trip). Our 2 bedroom apartment was modern, clean and tidy, nice amount of space for our family of 4 with 2 bathrooms and a full kitchen and laundry in unit. The location is fantastic- short walk to the main area with restaurants and small shops, beach, short drive to grocery market. There's a parking garage and pool in the complex. Stacey was super friendly, helpful, responsive. She recommended Vivo for dinner which we enjoyed. I would definitely recommend a stay at Elysium. Disliked · Bedrooms of our unit faced the street and were noisy with cars and trucks early in the morning so bring earplugs if you're a light sleeper.

Absolutely horrible experience. Lifts broke down, emergency phone didn't work, we called after hours number. When we eventually got hold of someone, they rang us back 30mins later, while we were still stuck in a sweltering hot lift, and questioned us whether we were even staying at this hotel and said we gave them the wrong lift number. THERE IS ONLY 1 LIFT. Even hung up on us, becuase i said f@$&, after 40mins, its the least I could have said. Never stay here.