BreakFree Grand Pacific Caloundra

This unit # 21 , has the most fabulous position and view. I can’t believe that a unit in such a prime position has been let run down in this way. The view is literally the only reason you would stay in this unit but unfortunately even the superior aspect cannot outweigh the negatives…. Of those there were so many: The heat was intense ! The air conditioning was not satisfactory for this sized unit. It had no cooling impact at all. We felt like we were in a terrarium. It was difficult to sleep at night. The fans were useless too, some barely moving and noisy, My son couldn’t stand the front corner bedroom & resorted to try to sleep on the couch The roof top BBQ didn’t work. There was a sign on it indicating this but we were not informed ahead of time,. This was a great inconvenience to us as we arrived with loads of meat ready for many roof top BBQ s. Apparently it’s on order ! The manager kindly compensated for that at least. Mould was prevalent in the ensuite bathroom. Dead plants with thorns were in several pots on the balcony & roof top. There was a rusty , sharp planter box on the balcony also containing dead plants. Such a health & safety issue especially with young children. The roof top spa and cover was old & deteriorating , polluting the water with foam & plastic pieces & leaking. It was not inviting at all! The furniture was old , stained, cluttered , mis matched & dysfunctional. Honestly, how does this even meet letting pool standards?! Are there standards? The carpet is worn out & badly stained. At $400 per night the poor standard of this unit is quite unbelievable. We found it embarrassing & didn’t invite our friends up. If we didn’t have children we didn’t want to disappoint , we would have left & demanded a full refund . You should not feel relief when you leave your holiday unit but that’s how we felt. Such a disappointment as we have had several pleasant stays before in this complex. Management need to lift their game and require set standards of units in a letting pool. I don’t know how this unit can meet health & safety standards let alone holiday luxury that you expect from Accor hotels . We did not receive what we paid for and know for the money that we paid we could have experienced luxury next door at Monaco!

Location is perfect and view from balcony was of lovely ocean views, pool is lovely , That’s where is positive review finishes. Room 21 in the resort tower was well below acceptable for a holiday unit. It was very run down, air conditioning did not work, bedrooms felt like a heater was on because of the hot sun on that side of building, the fan in bedroom 3 did not work, and the pedestal fans were full of dust build up . Mould in ensuite bathroom in shower and ceiling , stains on carpets in bedroom, dirty lounges, dead plants in pot, hot tub looked dirty and no step to get into hot tub, dead lock at front door broken. This unit was such a let down Do not book to stay in this room you will be so disappointed. We have stayed in other units at the resort and have been mostly happy with them, but unit 21 was horrible , definitely ask not to be put in it .

Filthy furniture . Carpet that was worn, stained and absolutely disgusting. Mould all over the ensuite ceiling and shower. No sleep for both nights due to an aircon that didn't cool and windows that didn't open. Dead plants on the balcony. I've never experienced such an atrocious excuse for holiday accommodation. Don't book here