At The Sands Holiday Apartments

Nobody at the reception, locker was empty (our room key was supposed to be inside) and when I call the hotel the very kind and helpful woman told me "it's not my problem". If you have the possibility to cancel your room, do it now it's a friendly advice.

The place has not been cleaned properly in along time . The skirting boards are covered in dust . The whole place needs a revamp . Cracked wall mirrors and unpainted door. The place was getting renovated at the time which which was annoying. Needs lots of maintenance. I would not recommend. They need a new cleaner as well . Still charge the same money . Very disappointed.

(Advise about property in Surfers Paradise - Horrible experience!) The Sands Apartments 40 The Esplanade Hello everyone. I don't have chances to fight with the manager of this building (Lynne Rockett) but I can put all my points here for this doesn't happen with other people in the future. Since I started my 6 months contract there I suffer couple times with xenophobia (I'm brazilian) and aggressive argues without any chances to discuss with other responsable. In this property we were stolen couple times, without any help, we stayed all contract without TV, air conditioner and with the unit in horrible conditions (leaking water, bad paint). In the final of the contract the manager come to our unit to scream and offended us without any motive. And now she is charging us all the bond cleaning that we already did, and adding a lot of debits that wasn't fair enough considering the horrible stay there. I came to the place this week to have a healthy conversation with her and for we don't need to fight in the court, finding a deal. And the unique answer (screaming again) that I had was for I go to the court because she really don't care about our rights. I always have for me that we need to threat the costumers and clients with the minimum respect and I never in my life felt so disrespect than when I stayed in The Sands. This is my last try to put my point of view - AS A CLIENT!!! - to protect others of the same situation, and I'll try to put this review in all places that I can. Thank you so much for this space and hope I can help with future disappointments in this place. 🙏🏼💙