Equinox Resort

We stayed at Equinox Resort Gold Coast, and unfortunately, our experience was very disappointing. The location is good. It has both advantages and drawbacks. The building has beautiful views, it is close to the beach, and very close to the light rail station, which makes it easy to travel around the Gold Coast. However, there is almost nothing around the building itself. There are no shops, cafés, or basic services within immediate walking distance, so you need to take the tram or drive to reach the main centre and most restaurants. However, the service and general conditions were far below expectations. The most serious issue happened when the hotel charged our Visa card for another guest’s bill (about 1000 AUD). The reception acknowledged the mistake and processed a refund in front of us, but it still took five days for the money to return to our account. During a trip this is very stressful, as it left us with very limited funds. Despite this inconvenience, the hotel did not offer any gesture of goodwill. Even when we asked for one extra hour for checkout because our flight was in the evening, the request was refused. The room itself had a very outdated bathroom with no proper ventilation at all. Instead of a real window or extractor fan, there is only a strange open strip near the ceiling that appears to connect with the building’s ventilation shaft. Through this opening cigarette smoke constantly enters the room and the corridors. The smoke does not disperse. It hangs heavily in the air and stands in the corridors, making it extremely difficult for non-smokers to even walk from the room to the lift. The smell is overwhelming, causing headaches and breathing discomfort. This suggests a very poor ventilation design for a residential building, and it is hard to understand how such conditions are considered acceptable for guest accommodation. The bathroom door is located directly opposite the bed, and it is not a normal door but a folding accordion-style door, which is very noisy and offers almost no sound isolation. This makes the already outdated bathroom arrangement even more uncomfortable for two people sharing the room. Cleaning service is also extremely limited. Rooms are cleaned only once per week. For two people we were given only one hand towel, one small face towel, one bath mat and two bath towels for the entire week. No pool towels were provided at all. There are washing machines on several floors with a cost of about 5 dollars per load, but most of them do not seem to work, so guests must search for the one functioning machine. The common areas are also poorly maintained. The spa pool bottom is broken, walls in the corridors are dirty, and there were long trails of ants visible on the walls. The elevator is another major problem. It is very old and slow, and it often goes down to answer lower calls even after already picking you up and moving upward. It is a shame because this accommodation has a fantastic location and beautiful views. With proper maintenance, ventilation, and basic customer care, it could be a great place. Unfortunately, in its current state, it was one of the worst places we have stayed.

Very spacious unit with wrap around balcony. We have ocean views as well as river views. Well set up for us with great wifi. Friendly staff.

We’ve stayed here several times. Some of the rooms are basic, but adequate,others beautiful. Most have terrific views of ocean or canal. It has excellent positioning for the light rail and restaurant. The staff are fantastic. Location, convenience & value are the key words here. Also this is a terrific place for watching the GC500 race from your balcony. Also free on-site parking including high vehicles