Promenade Apartments Gold Coast

The unit No: 11906 was very tired and run down. The carpet and sofa had any number of stains on them. Some of the appliances worked, others did not. The bathroom was dirty and run-down. A small thing but it goes to show how the unit is managed... there was only one fork, lots of knives and spoons but only one fork. I bought this to the attention of Dan the owner, via text. He indicated that he would have the management bring up some more forks...this did not happen. All communication with Dan stopped after the initial text. Not good. We had to fight to secure the return of our $300 bond money. Absolutely no response from Dan. No initial response from Bookings.com. It wasn't until we threatened to raise the issue on social media did Bookings.com respond. In fact within 20 minutes of the threat our bond money was returned. This is just not good enough... Bookings need to vet their suppliers. Having people like Dan on your books only makes Bookings look bad. Would we stay here again...never

A lot of money for a 1 bedroom very basic too over looking a building site. Blinds that’s have huge gaps between so the construction site lights up your room all night. We stayed Thurs to Sunday and the builders started at 5:30am with loud speakers and cranes I made a complaint by they said sorry we have spoken to the builders as they did it yesterday as well We met lots of people on Luxury Escapes package in the Star. Over $100 less plus breakfast ($40 each) and a $50 voucher per person. Definitely know I am Doing next time. Nowhere to sit by either of the pools and they are saved with towels

The apartment itself is quite good—decent size, a clean toilet, and equipped with everything you need. It was well-maintained and had all the necessary amenities. The location is excellent, right in the heart of Surfers Paradise. However, dealing with the host, Gold Coast Private Apartments, has been the worst experience I've ever had. They simply ignore about 90% of the messages you send, and when you try to call them, a call center answers and claims they are only there to direct calls, with the consultants always being busy... always. They never bother returning your calls. Shortly after making the payment, I sent messages requesting an early check-in and late check-out. I was left in the dark for days until I had to get Airbnb involved. They responded, saying it would depend on availability, and then proceeded to keep ignoring me. When they do respond, which is a rare occurrence, their messages are also stuffed with loads of advertisements and other unnecessary content—just one simple answer accompanied by a full page of links and other irrelevant stuff. When I finally received a mobile number, I got in touch with a guy who actually provided answers. However, despite his quick responses, he couldn't really do much to help. Upon arriving, the first thing I noticed was the aircon: it displayed in Fahrenheit, not Celsius, and the dials were worn off, making it difficult to set up properly. With some assistance from Google, I finally managed to figure it out, but soon I realized that the vent in the bedroom wasn't functioning correctly. I immediately reached out to the host, who told me that the maintenance team couldn't come until days after my check-out, and they directed me to the booking team (the ones who never reply). After exchanging numerous messages, they simply informed me that I could leave the unit, pay the full price for the days I had already used, and find an alternative on my own. Well, that's nearly impossible. I had booked weeks in advance and couldn't find anything suitable in such short notice. I spent three days there before my girlfriend left for Germany for a whole year. During these three days, I had to sleep in the living room on the sofa, away from her, since I couldn't bear sleeping in the bedroom. The temperature was alright for her, a petite girl, but not for me—a 6.3” 125kg man. I just couldn't stop sweating. It's worth mentioning that Airbnb did provide me with a refund of $150 for the broken aircon. Despite their offer of a nice suite inside the Houston Hotel, I strongly advise avoiding this host like the plague.