Ramada Couran Cove Island Reso

Are you serious,,,,,,,are these jokers still in business-the property is a disgrace-full of excuses and the staff are so lazy-obviously get it from the managers there who are basically useless and non existent. The place is a hazard, no pool safety locks!@!!!!!!!

Beautiful island, has everything. Bush, surf beach & calm waters. Peaceful & versatile. Close to Gold Coast & all the convenience it offers. Great holiday destination. Thoroughly enjoyed our time on the island

We booked for 3 nights marina lodge. On arrival were told we’d been moved to lodge 7 instead of lodge 4, no problem. (Problem no.1) We arrived at or lodge armed with our entry keycards however, they didn’t work. Called reception, no answer! Husband walks back to office and was told the keys were definitely activated. Staff stated I’ll have to get electrician out. So we sat on the steps for 1/2 hr waiting electrician rectifies problem YAY! (Problem no. 2) No frying pan (one did get delivered after walking back to sparsely manned, office as once again no one answered calls, BUT funnily enough call was answered when another staff member called 🤔) (Problem no .3) toilet door handle falls off so privacy open for the world to see 🫣once again could not contact anyone. Finally, on the Monday (last night) we found a passive aggressive lady in the office who basically brushed us off but said ‘I’ll pass it on to maintenance’ surprise, surprise didn’t get fixed (Problem no. 4) toilet kept running but we could stop it if we tapped on flusher several times (water SHORTAGE what shortage) (Problem no. 5) not really a problem but….drawer front in kitchen was almost falling off (Problem no. 6) tv remotes didn’t work (Problem no. 7) one of the aircons in bedroom kept producing heat after a time (Problem no. 8) 4 coffee sachets for 4 adults for 3 days and 1 little milk carton. Tried to get some from Ms. passive aggressive only to be told ‘no don’t have any, buy it from the bar’ We spoke with a guy on our ferry back to mainland who actually replenished rooms and he stated he gets a call from admin. (Ms. Passive aggressive) to replenish rooms. Clearly too hard for Ms passive aggressive. From this same man on our ferry the reason we were moved to another lodge was because some guests were dancing on lodge 4 deck which caused guests to damage or fall through. After we were moved we noticed even our deck was rotting in places so we were really careful where we walked. Rather than name and shame people an email is going to be sent. On Couran Cove website it is basically false advertising, so visitors beware. The pool was great, but children’s pool under Reno. Every other facility is derelict. Rain forest walk lovely but sadly undergrowth and dropped branches and palm fronds taken over. The island is a fire hazard just waiting to happen, basically a tinder box. Walk to the surf nice, surf club and boardwalk derelict and the boardwalk just absolutely destroyed. The shop does not supply basic essentials such as milk or bread. The wine and beer unstocked. Tried to order a white wine at 2 of the bars but nope sorry we had a wedding so we have run out. The restaurant omg nope and that’s all I’ll say. The young girl running the bar/coffee was lovely but couldn’t help us with anything. Look I could keep going on but you get the gist. On a positive note the room incl. bathroom were spotless. The beds were comfy. Just make sure you take your own supplies. The wild life is beautiful