Swell Beach Resort

Room is nice, but it’s winter, it’s cold, and there is NO DUVET or BLANKET. Just a top sheet. I called their phone number and the operator, after a long hold, said there was “nothing they could do until tomorrow” they could bring a “spare blanket” then, and that if we were cold we should “turn up the aircon”. $600 for two nights and no duvet or blanket, that is just NOT good enough. Do NOT stay here, spend your money in a proper hotel that actually provides the basic amenities.

The staff at Swell Resort were great, location perfect, apartment was nicely furnished and clean. The air conditioner was working intermittently then it stopped completely, we reported it, reception told us the owners lived in the building and they would contact us. We waited and no call came, we are home now and still not a word from them. It might not have been so bad if the ceiling fan in the second bedroom worked without having the light on, making it impossible to have it on at night. Surprisingly we discovered the sliding window in that room opened fully, no fly screen or barrier between the window and the ground three floors beneath. It completely spoiled our time in the apartment.

We booked through Booking.com. The reason given was that the price had gone up. We had paid $620 for three nights for a 1-bedroom apartment. We think the cancellation was due to greed on the part of the resort as they are advertising the same apartment for $702 for the same period (such a small difference). This was most inconvenient and it took over a week for Booking.com to refund us. We are left wondering why did they cancel? Luckily we were able to book somewhere nearby for $560. Still scratching our heads wondering. Don't book through Booking.com