Plum Serviced Apartments Carlton

2.0 / 5

•

528 Swanston Street, 3000

Reviews from Guests

2.0/5

141

Reviews

from real guests

philcI2213NZ

I booked through Agoda and paid in full 4 months earlier. Received confirmation from Agoda and was ready for my holiday. I arrived in Melbourne and was told by plum apartments that they had cancelled the booking over one month ago. I checked Agoda and they still had confirmation of the booking. Here is the part that doesn't seem right... The girl who told me it was cancelled a month ago said I should call Agoda and cancel my booking and then she will put me in contact with the same apartment owner directly and I will be able to still get the room but work a direct booking. This had red flags all over it!!! I don't know if Agoda are involved in any way but my instincts told me to steer clear. I called Agoda who couldn't get in contact with the apartments even though I had already been in direct contact with the girl running the apartments. They could only offer me a refund and cancel the booking. So I cancelled the booking and luckily found alternative accommodation on booking.com that could accept me on the same day. I told the apartments girl I'm not interested to do a private booking and went on with my holiday. Be careful with this place! Something there is not right and I almost ended up stranded in Melbourne without a place to stay.

billyjoes2017

I arrived late around 11pm to a room you wouldn't let your dog sleep in. Feaces on the toilet seat, dirty walls, stains, dirty fridge and microwave. The tv was 1980's with no remote. The room was disgusting. I rang and was given options of another room. That room was not properly clean and had red wine marks and hair. The next morning i cancelled my week stay. I was told the rooms had been let out to homeless and they had cleaner issues. I was told by the male manager that he wanted me to return. And that they were renovating. I went back later only to find rubbish bags full of clothes and crap piled in the glass waiting area. It looked dreadful. I waited an hour and he never showed up. In the past week the receptionist rudely dismissed me over 3 days and the manager does not call back. I want this place health inspected. Years ago, it was amazing, but this group are charging for substandard rooms and service

kateB9738CI

Beware of booking with this apartment complex! My experience was incredibly frustrating and unprofessional. On the morning of my booking, they suddenly tried to move me to the North Melbourne complex, much further from Melbourne CBD, citing an electric fault in the building I originally booked. This last-minute change caused immense stress as I had specifically chosen this location for an appointment. When I confronted the manager about this sudden change, they nonchalantly and all of a sudden assured me I could stay in the original building after all, contradicting their earlier insistence. This inconsistency raises serious concerns about their honesty and integrity. Moreover, the alternative complex they tried to move me to had abysmal reviews and was noticeably less well-maintained and cheaper. It felt like they were trying to push me to a lower-quality option under false pretenses, making up lies to get me to move to their other building. The way they handled the situation suggests an extreme lack of transparency disregard for customer satisfaction. I've also noticed the only 5 star reviews on google recently are from the same person, and sounds like the owner trying to make up for everyone else's negative reviews. Don't fall victim to this deceptive practice like Plum Serviced Apartments!

Facilities Details

Free Parking

Air Conditioning

Free Wifi

Heating

Designated Smoking Area

24-Hour Front Desk

Terrace

Non-smoking Rooms

Laundry

Tour Desk

Concierge Service

Daily Housekeeping

Library

Baggage Storage

Parking (limited spaces)

Smoke-free property

Ticket Service

Elevator

Self Parking

Free Parking

Air Conditioning

Free Wifi

Heating

Designated Smoking Area

24-Hour Front Desk

Terrace

Non-smoking Rooms

Laundry

Tour Desk

Concierge Service

Daily Housekeeping

Library

Baggage Storage

Parking (limited spaces)

Smoke-free property

Ticket Service

Elevator

Self Parking

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7 Available Room Types

Deluxe Apartment

24 Square Meter

Shower

Air Conditioning

Hair dryer

Iron

Kitchenette

Refrigerator

Free Toiletries

Toilet

Microwave

Dishwasher

Private bathroom

Heating

Kitchen

Carpeted

Sofa

Electric Kettle

Kitchenware

Stovetop

Toaster

Towels

Dining Table

Upper floors accessible by elevator

Deluxe Studio Apartment

Heating

Non-smoking

Electric Kettle

Free laundry service

Blackout curtains

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Sleep comfort items

Toaster

Hair dryer

Shower

DVD/CD player

Stovetop

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Dishwasher

Kitchen

Microwave

Wardrobe/Closet

Superior Apartment

Heating

Non-smoking

Electric Kettle

Free laundry service

Blackout curtains

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Sleep comfort items

Toaster

Hair dryer

Shower

DVD/CD player

Stovetop

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Air Conditioning

Iron

Extra Long Beds (> 6.5 ft)

Dishwasher

Kitchen

Microwave

Wardrobe/Closet

Studio Apartment

19 Square Meter

Shower

Air Conditioning

Hair dryer

Iron

Kitchenette

Refrigerator

Free Toiletries

Toilet

Microwave

Dishwasher

Private bathroom

Heating

Kitchen

Carpeted

Sofa

Electric Kettle

Kitchenware

Stovetop

Toaster

Towels

Dining Table

Upper floors accessible by elevator

One-Bedroom Apartment

24 Square Meter

Shower

Air Conditioning

Hair dryer

Iron

Kitchenette

Refrigerator

Free Toiletries

Toilet

Microwave

Dishwasher

Private bathroom

Heating

Kitchen

Carpeted

Sofa

Dining Area

Electric Kettle

Kitchenware

Stovetop

Toaster

Towels

Dining Table

Upper floors accessible by elevator

Facilities Details

Parking and Transportation

Parking (limited spaces)

Free Parking

Self Parking

Front Desk Services

24-Hour Front Desk

Tour Desk

Concierge Service

Baggage Storage

Ticket Service

Entertainment and Family Services

Smoke-free property

Common Areas

Terrace

Library

Cleaning Services

Laundry

Daily Housekeeping

Internet Access in public areas

Free Wifi

Miscellaneous

Non-smoking Rooms

Heating

Air Conditioning

Designated Smoking Area

Elevator