Mercure Port of Echuca

4.0 / 5

•

465 High Street, Echuca, VIC, Australia 3564

Reviews from Guests

4.0/5

711

Reviews

from real guests

H9850ZJmiaw

Lovely stay, rooms very clean neat and presetentable. Bedding extremly comfy kids slept very peacefully. 10/10 service form Emilly, she was lovely, kind, dedicated and very accomidatig with our needs. Couldnt recomened her service enough shes one of the best weve had!! Definelty ask for her help when booking!!

Passport669006

As Accor members we were offered a room with a King bed at the front of the hotel facing the main road next to the McDonalds drive in ,after much discussion and checking several rooms (apparently because it was a Sunday afternoon no other King rooms in any quieter part were available) we found one which was much quieter. We decided to dine in the restaurant and have the "special" of Chicken Kiev and vege's , what came had been deep fried for a very long time and mixed vege's from a freezer pack. The Smart TV worked sporadically due to internet issues and the refrigerater freezer was so covered in ice that it wouldn't freeze ice cubes. I spoke to the Duty Manager when we checked out and got the usual thank you for your feedback and the comment that the road noise wasn't as bad as it used to be !

AngeW14

⸻ I am writing to express my deep dissatisfaction with my recent experience at Mercure Echuca. Our group had booked four rooms approximately six months in advance and received formal confirmation at the time. However, while we were already en route—just one hour away after a four-hour journey—we received a phone call from the hotel advising that they had overbooked and could only provide two of the four rooms reserved. We were told they would attempt to source alternative accommodation for the remaining rooms. Given the circumstances and the inconvenience caused, we made our own arrangements elsewhere and declined the reduced booking. This experience reflects a serious lapse in booking management and customer service. To have confirmed accommodation cancelled at such short notice is both unacceptable and highly disruptive. It significantly impacted our travel plans and confidence in the reliability of the hotel. I would strongly encourage the management to review their reservation processes to ensure that other guests are not placed in a similar situation.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Parking

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Hot Tub

Spa

Bar

Outdoor recreational features

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Restaurant

Room Service

Non-smoking Rooms

Laundry

Facilities for Disabled Guests

BBQ Facilities

Fax/Photocopying

Outdoor Pool

Daily Housekeeping

Air conditioning in public area

Safe dining setup

Professional-grade sanitizing services

Slovak Spoken

Korean Spoken

Terrace

Nightclub/DJ

Portuguese Spoken

Wi-Fi in public areas

Game Room

Indonesian Spoken

German Spoken

Ticket Service

Shoeshine

Service animals are welcome

Daily disinfection in common areas

Icelandic Spoken

Vending machine

Body thermometer

Car park [on-site]

Free face masks

Golf Course (within 2 miles)

Staff trained in safety protocol

Room sanitization opt-out available

Swimming pool [outdoor]

Finnish Spoken

Car park [nearby]

First aid kit

Public bath

Shared stationery removed

Hair/Beauty Salon

Swimming pool

Temperature check for guests and staff

Hand sanitizer

Protective screens in common areas

24-Hour Front Desk

Shared Lounge/TV Area

Doctor/nurse on call

Physical distancing of at least 1 meter

Hungarian Spoken

Daily disinfection in all rooms

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Spanish Spoken

Ironing Service

English Spoken

Library

Elevator

Security [24-hour]

Golf course [on-site]

Heating in public area

Garden

Dry Cleaning

Suit Press

Invoice provided

Tours

Norwegian Spoken

Smoke-free property

Hot water linen and laundry washing

Cashless payment service

Guest rooms seal after sanitization

Car park [free of charge]

Face coverings on staff

Contactless check-in/out

Breakfast service

Buffet-Style Restaurant

Free Parking

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Hot Tub

Spa

Bar

Outdoor recreational features

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Restaurant

Room Service

Non-smoking Rooms

Laundry

Facilities for Disabled Guests

BBQ Facilities

Fax/Photocopying

Outdoor Pool

Daily Housekeeping

Air conditioning in public area

Safe dining setup

10 Available Room Types

Classic Room

20 Square Meter

Electric Kettle

Cleaning Products

Hair dryer

Private bathroom

Free Toiletries

Towels

Walk-in shower

Free Wifi

Cable Channels

Telephone

Air Conditioning

Fan

Hand sanitizer

Heating

Private Entrance

Slippers

Socket near the bed

Tea/Coffee Maker

Dining Table

Full kitchen

Minibar

Refrigerator

Wine glasses

Daily housekeeping

Carpeted

Desk

Interconnecting Room(s) Available

Sofa

Trash cans

Wardrobe/Closet

Ironing Facilities

Baby cot (upon request)

Accessible by stairs

Individual air conditioning

Safe

Safety/security feature

Smoke detector

Non-smoking

Entire unit wheelchair accessible

Extra Long Beds (> 6.5 ft)

Accessible vanities

Adjustable height hand-held shower wand

Close-caption TV

Accessible toilet

Shower chair

Toilet

Roll-in shower

Shower

Fold-up bed

Bar

Sleep comfort items

Clothes Rack

Iron

Deluxe Room, 1 King Bed

Entire unit wheelchair accessible

Extra Long Beds (> 6.5 ft)

Accessible vanities

Adjustable height hand-held shower wand

Close-caption TV

Electric Kettle

Accessible toilet

Shower chair

Air Conditioning

Desk

Toilet

Free Toiletries

Cleaning Products

Roll-in shower

Shower

Interconnecting Room(s) Available

Slippers

Non-smoking

Fold-up bed

Bar

Sleep comfort items

Minibar

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Telephone

Clothes Rack

Private bathroom

Bathrobes

Hair dryer

Iron

Superior Room (Queen Bed & Single Bed)

Entire unit wheelchair accessible

Extra Long Beds (> 6.5 ft)

Accessible vanities

Adjustable height hand-held shower wand

Close-caption TV

Electric Kettle

Accessible toilet

Shower chair

Air Conditioning

Desk

Toilet

Free Toiletries

Cleaning Products

Roll-in shower

Shower

Interconnecting Room(s) Available

Non-smoking

Fold-up bed

Bar

Sleep comfort items

Minibar

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Telephone

Clothes Rack

Private bathroom

Hair dryer

Iron

Deluxe King Room

2 Square Meter

Tea/Coffee Maker

Shower

Pay-per-view Channels

Telephone

Air Conditioning

Hair dryer

Iron

Bathrobes

Refrigerator

Desk

Ironing Facilities

Free Toiletries

Toilet

Private bathroom

Heating

Slippers

Satellite Channels

Cable Channels

Carpeted

Electric Kettle

Toaster

Cleaning Products

Coffee Machine

Balcony/Terrace

Towels

Dining Table

Upper floors accessible by stairs only

Mirror

Walk-in shower

DVD/CD player

Free Wifi

Fan

Hand sanitizer

Socket near the bed

Full kitchen

Minibar

Wine glasses

Daily housekeeping

Extra Long Beds (> 6.5 ft)

Interconnecting Room(s) Available

Sofa

Trash cans

Window

Wardrobe/Closet

Baby cot (upon request)

Accessible by stairs

Individual air conditioning

Safe

Safety/security feature

Smoke detector

Non-smoking

Suite, 1 Queen Bed (Spa)

Entire unit wheelchair accessible

Extra Long Beds (> 6.5 ft)

Accessible vanities

Adjustable height hand-held shower wand

Close-caption TV

Electric Kettle

Accessible toilet

Shower chair

Air Conditioning

Desk

Toilet

Free Toiletries

Cleaning Products

Roll-in shower

Shower

Interconnecting Room(s) Available

Non-smoking

Fold-up bed

Bar

Sleep comfort items

Minibar

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Telephone

Clothes Rack

Private bathroom

Hair dryer

Iron

Facilities Details

Pool and Spa

Outdoor Pool

Hot Tub

Spa

Parking and Transportation

Free Parking

Food & Drink

Restaurant

Room Service

Bar

BBQ Facilities

Vending machine

Breakfast service

Buffet-Style Restaurant

Front Desk Services

Ticket Service

24-Hour Front Desk

Activities

Golf Course (within 2 miles)

Entertainment and Family Services

Air conditioning in public area

Nightclub/DJ

Kids club

Family/child friendly

Heating in public area

Invoice provided

Smoke-free property

Contactless check-in/out

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Shops

Hair/Beauty Salon

Common Areas

Terrace

Game Room

Shared Lounge/TV Area

Library

Cleaning Services

Laundry

Daily Housekeeping

Safe dining setup

Professional-grade sanitizing services

Shoeshine

Daily disinfection in common areas

Body thermometer

Free face masks

Staff trained in safety protocol

Room sanitization opt-out available

First aid kit

Shared stationery removed

Temperature check for guests and staff

Hand sanitizer

Protective screens in common areas

Doctor/nurse on call

Physical distancing of at least 1 meter

Daily disinfection in all rooms

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Ironing Service

Dry Cleaning

Suit Press

Hot water linen and laundry washing

Cashless payment service

Guest rooms seal after sanitization

Face coverings on staff

Languages Spoken

Slovak Spoken

Korean Spoken

Portuguese Spoken

Indonesian Spoken

German Spoken

Icelandic Spoken

Finnish Spoken

Hungarian Spoken

Spanish Spoken

English Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Non-smoking Rooms

Facilities for Disabled Guests

Family Rooms

Heating

Air Conditioning

Designated Smoking Area

Service animals are welcome

Car park [on-site]

Swimming pool [outdoor]

Car park [nearby]

Public bath

Swimming pool

Outdoor recreational features

Elevator

Security [24-hour]

Golf course [on-site]

Garden

Tours

Car park [free of charge]