Gatehouse on Ryrie

The common shared areas were unclean, kitchen had perishable food left out, the fridge smelt, all kitchen appliances dirty. Bathroom dirty, I even had to clean feaces left on the back in the toilet. Also items left by others not removed from under the bed

Where to begin. DO NOT BOOK!! One of the worst booking experiences my partner and I have ever had. Booked 2 months in advance through HotelsCombined. The night before I called to try and get early check-in however the number provided connected me to a random man who had no affiliation at all with the accommodation. I then tried to email them, to which the email bounced back immediately. As we saw the place had good reviews and recent ones we thought to go anyway. We arrived at 1:50pm for a 2pm check-in to find the front door locked, with no one in sight. No answer despite knocking several times and ringing the doorbell. As we had to be somewhere at 2:30pm, we unfortunately could not wait around forever, and with no way to contact the accommodation we had to take all our stuff back to our car and abandon our stay there. To this day, we have not had any contact regarding our booking or stay, and have no way of contacting them. Zero customer service and zero reliability. Very doubtful whether this place even exists as a hotel anymore, and if it does I am shocked to see them have more than a 1 star rating on google.

Few months back I booked a room here directly with the hotel (Online booking). However, I had to cancel due to change of travel date. Thus, I sent then an email requesting to cancel the room. No response. After close to 2 weeks I got a friend in Melbourne to assist by calling them to cancel but I emphasized to her to ask them to also email me the cancellation confirmation. My friend called up and explained the issue to them that I had emailed them the cancellation request but to no avail. And to help cancel and send me the cancellation confirmation. She received a very rude response, firstly saying they never received any email from me. Followed by they are not criminals ("unlike 'a particular race" which I won't get into) and don't do things like charging my credit card despite verbally cancelling the booking with her. Then bang down the phone! I can't believe a person in the hospitality line would behave this way. At least I did receive the cancellation notice few hours later.