Albert Heights

We booked and paid in full online through getaroom.com. However, when we arrived on 11 December 2021 there was a notice on the front door informing us that the hotel is closed indefinitely. We were lucky to find other accommodation as Melbourne was exceptionally busy (with post Covid tourists and the annual Marathon etc). Turns out getaroom.com has to be phoned in America for queries. Surely this is a scam if ever there was one? Most unhappy.

We booked online through a third party site Expedia. Booking went through no problem. However when we went to the address there was no one present at the hotel and the doors were shut with phone numbers stuck on signage all over the doors. Tried three different numbers, got two security companies and one other service in opposition. This hotel is not longer operating, however they are still taking your money through third party booking sites. DO NOT BOOK HERE. We were caught. Trying to get a refund.

This place is a scam. The building is abandoned and the business is closed. Yet they will still take your money and provide the biggest obstacle course for you to retrieve it back. If you have paid these scums any money be sure to contact Consumer Affairs. This is not acceptable.