Harbourview Apartment

The journey through the building to our room was unpleasant; dirty and damaged. Thankfully, the room was better, although the kitchen floor was sticky, the carpet had visible debris and the glass tabletop was grubby. There’s scant utensils and equipment in the kitchen so don’t expect to self cater without first taking stock. The mattresses and pillows are ok but room temperature is not a choice. There’s no way to control the heating/cooling. Housekeeping was too difficult for staff even after asking for a fresh toilet brush (the current one was overly contaminated) and vacuumed floors. Neither request was acknowledged. I had to request new face washers and for bins to be emptied. We stayed three days. Perhaps the biggest bug bear was the absence of reception staff. After waiting 25 mins for staff to arrive at the property and then ignored until I requested attention, I was met with attitude and dialogue that was offensive and fell well short of basic expectation for any reception staff. I’m left with feelings of regret for actually paying to stay at this property and will never return. The people who were also waiting for reception to arrive felt the same. I recommend any prospective guest to reconsider prior to booking. Pay a bit more for a better experience. I write this whilst sitting in the lounge room, wearing a puffer jacket for warmth. 26 May 2026

DO NOT TRUST THIS HOTEL! I booked this room months ago and now they have cancelled it on me the day before I was due to arrive in Melbourne. I could clearly see my exact same room still available at a higher price now. They cancel so they can sell it for more money when something big is on in the city. This is the second time they have cancelled my booking at the last minute-they did it when the rugby was on too. Now I have to pay more for another hotel on the same night because it's now in demand and I only have a day to book it. They have ruined my plans and cost me money. They said they had bed bugs in the room I booked. I will NEVER use this hotel again.

I had a very large apartment (1018). It was exceptionally clean on arrival and included everything I needed for my stay. The location was excellent and walking distance to most major sites. Staff were very friendly and helpful and my security deposit was returned quickly, despite me having to leave early for a flight at 4am. The room was clean but clearly very tired inside and needed refurbishment. There were some stains on the carpet and the sofa bed which clearly needed more attention and probably meant both needed replacing. The pillows were not good quality. On the upper terrace, bare wires were hanging out of one of the heating units. Okay for me but not if there were small children. Lastly the WiFi in my room did not work at all. I reported this twice via e-mail and also to the reception but it was never fixed. Meaning I had to use up my own data when needing internet access. Instructions for check in were not clear and it was not clear exactly when reception hours were. I luckily arrived as the reception was closing and so managed to get help. But saw many people struggling with check in when reception was closed.