Quality Hotel Batman's Hill On Collins

I am extremely dissatisfied with this hotel. It has now been two days that my room has not been made up, without proper cleaning or service worthy of an establishment of this standing. When I pointed out that I had paid a lot for my room, the receptionist had the nerve to tell me that my agency had booked a "cheap" room. I find this response totally inappropriate, disrespectful, and unacceptable. Regardless of the rate negotiated by the agency, I am a hotel guest and I am entitled to the services provided, including the cleaning of my room. The only response I received was: "Sorry, it will be done tomorrow." I was then offered sheets so that I could make my own bed. It’s really the world turned upside down! I pay for a hotel to get a service, not to do the staff’s work myself. In that case, they should also refund me a portion of what I paid. Usually, I am understanding and I do not complain easily. I could have accepted a simple oversight, but it was mainly the receptionist’s response and attitude that strongly displeased me. No real solution was found. It’s really a shame for a hotel like this one, especially since I still have a full week left to stay here. I also booked this hotel for a group of 12 people, and despite that, the establishment is not even capable of finding a proper solution to such a simple problem. I have been working with my travel agency for several years and I will of course inform them of this situation, so that they think seriously before sending clients to this establishment again. One thing is certain: I will never return to this hotel again. The minimum expected is a clean room, regular housekeeping, and staff who respect their guests. For the moment, the service is very far from the advertised level. An extremely disappointing experience.

If you're looking for a conveniently located hotel where you won't be spending much time in your room, this is the perfect choice. The staff were all incredibly friendly. I stayed in a King premium room (3305) for three nights and received a warm welcome from Marsha at check-in. The hotel entrance has a delightful scent that adds to the experience. The location is ideal for public transport, with trams right outside on Collins Street and Southern Cross Train Station diagonally across from the hotel. The room was comfortable and minimal. I slept surprisingly well, which is often a challenge for me in hotels. The only minor issue was a slight smell from the bathroom drain, but it didn't detract from my stay. Overall, I would definitely choose to stay here again.

Great location opposite the station, but that’s where the positives end. The hotel is very dated, and access is awkward—stairs up to reception, then down again to reach the lift, which is a nightmare with luggage. Rooms lack basic amenities for longer stays. Dining options are limited (no meals Sun/Mon, no proper breakfast except smorgasbord ($35 per person) or room service), and they couldn’t cater for dietary needs. Customer service was poor—staff refused to make a coffee at 6:58am, telling us to come back at 7:00am while standing idle. Definitely not 4-star standard. Expensive for what you get, with extra charges (even $10 to use the washing machine that broke down). Would not stay again.