Quest Gordon Place

Great location but l would describe the bathroom as disgusting and filthy. Carpet stained and mattress lumpy. Also bathroom bench behind the taps was dusty and hair. Reception was totally unappealing and badly presented. My son's room had someone previous underwear on the chair.

The reception is hard to find and looks like a 'pop up' shop and to be honest looked dodgy to me. I had a lot of trouble with the key cards as they couldn't get them to work and they had to call the maintenance man to come - eventually they got them to work, but the maintenance man told me to hang on to 2 cards in case one failed - apparently this happens a lot. It was disconcerting as I was always anxious as to whether I'd be able to get in or not! Both of them failed on our last night and luckily it was before reception closed. Our room was on the below ground floor and on entering smelled very musty and the carpet looked stained. There were fruit loops on the carpet and some other food items on the couch. The smoke detector had been ripped off and was missing, which is a safety concern. There was some mould in the bathroom and the tap handle kept popping off into the sink. The fridge was about a third the size of a bar fridge and the tiny freezer was all iced up so couldn't be used. There was no washing machine in the apartment. The apartment had a very tired appearance and was quite depressing. I changed hotels as I didn't enjoy the experience.

Staying at this property was an eye opener on why you should read the reviews properly. When reading reviews on a property usually I take some of them with a grain of salt, because there are always going to be those few people that are never happy. In this case I should have taken them more seriously. For what should have been a romantic weekend away with my partner and my sister and brother in law turned into an argument and stressful night. Considering we paid $280 for one night for a 2 bedroom apartment you would thing at the very least it would be cleaned. We arrived at the front desk in the afternoon and the large rat trap next to reception should have made me run then and there but we gave them the benefit of the doubt and proceeded to our room. Once inside we realised that we had made a mistake. There were small squashed cockroaches on the tiles in the kitchen, cockroaches in the seals of the fridge, cockroaches in some of the kitchen cupboards. We had part of the ceiling in the bathroom falling down and very badly repaired. Moult and hair right through the shower. None of the aircon and heating vents work in the building so there were portable heaters and a portable air conditioner in the lounge area with the back pipe hanging out of the open window. What should have been an amazing side very small balcony had a view of garbage. But we STILL decided it’s just for one night let’s just get the bed organised and we will buy some bug spray and try and stay out of the kitchen and shower when we get home. We organised online to have 2 queen beds for our Romantic weekend away and had 2 singles pushed together in one room with a sheet over them holding together and the other room with 2 singles. We went down to the front desk to speak to the reception about this. Firstly we asked if we could please have a queen bed as that’s what was advertised and we were told we can’t do that Agoda got it wrong. We then asked if they had another room with 2 queen beds we were told no to that also as they were booked out. We we asked if house keeping could bring some bedding up so we could put the beds together and hold it together with a sheet like the other room. We were told no house keeping doesn’t so that here and to deal with it. By then frustrations were getting high so we started to address the other issues in the room regarding the cockroaches, the rat trap outside our room, the unhygienic shower and Poor cleaning of the property. We were told to deal with all of that also. So we asked to speak to the manager. We were told that the manager wouldn’t speak to anyone all he could do was give us an email address that we were told he would reply to. We asked if he could call the manager or give the manager our phone number so we could sort it now, to which we were told that he wouldn’t call anyone. We asked if he agreed with the way the property was run and if it was right that we were to stay in a room under those conditions and can’t even speak to that manager. We were told he couldn’t do anything and to send an email to management. So we then said look can you just give us a refund and we will stay somewhere else. He said no you will have to speak to the manager about it, the same manager that won’t call us or return emails. We were then handed a piece of paper with an email address on it and told to contact him. We decided to give an email a go and maybe the owner would sort this out. We tried 15 different combinations of this email address just in case he spelled in wrong and they all came back undeliverable. We found our own email address on the Agoda website and emailed them, still with no reply. Very poor cleaning, very poor pest control, very poor customer service, very disappointing stay. In saying that the thing I am most disappointed about is that the building has so much potential and is a beautiful historic brick building it’s just a shame that they have let it get to this state.