Quest on Flinders Lane

Booked my accommodation through bookings.com months prior to my stay. The property was advised of my arrival time of 2pm. When I arrived I was told that my room will not be ready for another hour...

Stayed in apartment 409 and both myself and a friend were bitten by bed bugs!! Lift was also out of order so had to take luggage up/down 4 flights of narrow steps. We didn't have a real problem with...

We booked a 2 bed apartment via hotels.com with them. On arrival (in the evening with 3 small and tired children) we were told they did not have the booking. Despite explaining the situation of our...