The Olsen Melbourne - Art Series

4.0 / 5

•

637-641 Chapel St. South Yarra ,Melbourne, Victoria, Australia ,3141

Reviews from Guests

4.0/5

2,648

Reviews

from real guests

R8978BGsimonj

customer service is terrible. high recommend DO NOT stay at olsen in melbourne

Curious67826277398

I recently stayed in a two-bedroom open plan room and overall had a good experience, with a few areas that could definitely be improved. Positives: The location is a standout. I personally enjoy staying just outside the CBD, and this spot made it really easy to get around with a hire car. Parking at the hotel was simple and reasonably priced at $40 per day. Being close to Chapel Street and Toorak Road was also a big plus — there are plenty of great food options nearby, and anything you forget to pack can easily be picked up along those streets. No issues with the noise levels, it was quiet in our room. The breakfast at the hotel was delicious, and the restaurant staff were warm and welcoming. The beds were comfortable, and the room itself was spacious enough for two people to stay comfortably. Negatives: The rooms are in need of a bit of a refresh. All of the curtains were quite worn and falling apart, and they didn’t close properly, which meant a lot of harsh morning light came through. The lighting throughout the room, including the bathroom, was quite poor — overall quite dim and not very practical. I also slipped in the bath/shower, which was a bit concerning. It would be a good idea to provide waterproof bathmats, especially for children or older guests. The reception experience could be improved. I was given conflicting information regarding an enquiry, which led to a lot of back and forth and ultimately a waste of time. A more consistent and helpful approach from staff would make a big difference. A couple of smaller details also stood out — room service delivered a bottle of sparkling wine with a cap but no way to open it, and the tray was left outside our room for over a day, which wasn’t ideal. Overall: I still enjoyed my stay and would consider returning, as the location and overall comfort are great. However, with some simple improvements — particularly updating the curtains, improving lighting, and refining service — this hotel could offer much better value for money and an even more enjoyable experience for future guests.

Coastal16163611313

Excellent location, friendly staff and comfortable accomodation. I’ve always enjoyed staying at The Olsen and highly recommend for visitors on vacation or business.

Facilities Details

Breakfast service

Check-in [24-hour]

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Spa

Sauna

Shared Kitchen

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Air conditioning in public area

Safe dining setup

Hebrew Spoken

Professional-grade sanitizing services

Daily Housekeeping

Dutch Spoken

Alternative meal arrangement

Terrace

Nightclub/DJ

Wi-Fi in public areas

Game Room

Indonesian Spoken

Valet Parking

German Spoken

Car park [charges apply]

Service animals are welcome

Restaurant

Grocery Deliveries

Daily disinfection in common areas

Special Diet Meals (upon request)

Latvian Spoken

Room service [24-hour]

Icelandic Spoken

Babysitting/Child Services

Car park [on-site]

Free face masks

Laundromat

Entertainment Staff

Staff trained in safety protocol

Room sanitization opt-out available

Swimming pool [outdoor]

Malay Spoken

Currency Exchange

Finnish Spoken

Car park [nearby]

First aid kit

Bicycle Rental

Shared stationery removed

Hair/Beauty Salon

Swimming pool

Hand sanitizer

Protective screens in common areas

24-Hour Front Desk

Physical distancing of at least 1 meter

Laundry

Postal service

Massage

Breakfast in the Room

Hungarian Spoken

Daily disinfection in all rooms

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Ironing Service

Spanish Spoken

Facilities for Disabled Guests

English Spoken

Library

Elevator

Security [24-hour]

Heating in public area

Sterilizing equipment

Dry Cleaning

Suit Press

Invoice provided

Non-smoking Rooms

Norwegian Spoken

Smoke-free property

Hot water linen and laundry washing

Cashless payment service

Fax/Photocopying

Soundproof Rooms

Contactless check-in/out

Breakfast service

Check-in [24-hour]

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Spa

Sauna

Shared Kitchen

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Air conditioning in public area

Safe dining setup

Hebrew Spoken

Professional-grade sanitizing services

Daily Housekeeping

Dutch Spoken

Alternative meal arrangement

Terrace

Nightclub/DJ

Wi-Fi in public areas

Game Room

Discounts recommended for you

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10 Available Room Types

Penthouse (John Olsen Penthouse)

Non-smoking

Sleep comfort items

Soundproof

Air Conditioning

Blackout curtains

Refrigerator

Minibar

Wardrobe/Closet

Internet [LAN]

Daily housekeeping

Tea/Coffee Maker

Kitchenette

Telephone

Desk

Toiletries

Separate living room

Free Toiletries

Interconnecting Room(s) Available

Toilet

Shower

Kids shampoo

Slippers

Stovetop

Bathrobes

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Roll-in shower

Clothes Rack

Towels

Dishwasher

Kitchen

Microwave

Free bottled water

Room service [24-hour]

Suite, 2 Bedrooms (Two Bedroom Open Plan Suite)

Suite, 2 Bedrooms (Two Bedroom Open Plan Suite)

Air Conditioning

Blackout curtains

Tea/Coffee Maker

Kitchenette

Desk

Toiletries

Free Toiletries

Interconnecting Room(s) Available

Toilet

Shower

Kids shampoo

Slippers

Extra Long Beds (> 6.5 ft)

Room service [24-hour]

Non-smoking

Sleep comfort items

Soundproof

Dining Area

Refrigerator

Minibar

Wardrobe/Closet

Internet [LAN]

Daily housekeeping

Telephone

Separate living room

Stovetop

Private bathroom

Bathrobes

Hair dryer

Iron

Roll-in shower

Clothes Rack

Towels

Dishwasher

Kitchen

Microwave

Free bottled water

Deluxe Suite, 1 Bedroom (One Bedroom Deluxe Suite)

Deluxe Suite, 1 Bedroom (One Bedroom Deluxe Suite)

Air Conditioning

Blackout curtains

Tea/Coffee Maker

Kitchenette

Desk

Toiletries

Free Toiletries

Interconnecting Room(s) Available

Toilet

Shower

Kids shampoo

Slippers

Extra Long Beds (> 6.5 ft)

Room service [24-hour]

Non-smoking

Sleep comfort items

Soundproof

Refrigerator

Minibar

Wardrobe/Closet

Internet [LAN]

Daily housekeeping

Telephone

Separate living room

Stovetop

Private bathroom

Bathrobes

Hair dryer

Iron

Roll-in shower

Clothes Rack

Towels

Dishwasher

Kitchen

Microwave

Free bottled water

Deluxe Studio, 1 Queen Bed (Deluxe Studio Suite)

Deluxe Studio, 1 Queen Bed (Deluxe Studio Suite)

Air Conditioning

Blackout curtains

Tea/Coffee Maker

Kitchenette

Desk

Toiletries

Free Toiletries

Interconnecting Room(s) Available

Toilet

Shower

Kids shampoo

Slippers

Extra Long Beds (> 6.5 ft)

Room service [24-hour]

Non-smoking

Sleep comfort items

Soundproof

Refrigerator

Minibar

Wardrobe/Closet

Internet [LAN]

Daily housekeeping

Telephone

Separate living room

Stovetop

Private bathroom

Bathrobes

Hair dryer

Iron

Roll-in shower

Clothes Rack

Towels

Dishwasher

Kitchen

Microwave

Free bottled water

Penthouse (Lake Eyre Penthouse)

Air Conditioning

Blackout curtains

Tea/Coffee Maker

Kitchenette

Desk

Toiletries

Free Toiletries

Interconnecting Room(s) Available

Toilet

Shower

Kids shampoo

Slippers

Extra Long Beds (> 6.5 ft)

Room service [24-hour]

Non-smoking

Sleep comfort items

Soundproof

Dining Area

Refrigerator

Minibar

Wardrobe/Closet

Internet [LAN]

Daily housekeeping

Telephone

Separate living room

Stovetop

Bathrobes

Hair dryer

Iron

Roll-in shower

Clothes Rack

Towels

Dishwasher

Kitchen

Microwave

Free bottled water

Facilities Details

Pool and Spa

Sauna

Massage

Spa

Fitness Center

Parking and Transportation

Valet Parking

Bicycle Rental

Food & Drink

Alternative meal arrangement

Restaurant

Grocery Deliveries

Special Diet Meals (upon request)

Room service [24-hour]

Bar

Breakfast in the Room

Breakfast service

Front Desk Services

Currency Exchange

24-Hour Front Desk

Entertainment and Family Services

Air conditioning in public area

Nightclub/DJ

Babysitting/Child Services

Laundromat

Entertainment Staff

Kids club

Postal service

Family/child friendly

Heating in public area

Invoice provided

Smoke-free property

Contactless check-in/out

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Shops

Hair/Beauty Salon

Common Areas

Terrace

Game Room

Library

Shared Kitchen

Cleaning Services

Safe dining setup

Professional-grade sanitizing services

Daily Housekeeping

Daily disinfection in common areas

Free face masks

Staff trained in safety protocol

Room sanitization opt-out available

First aid kit

Shared stationery removed

Hand sanitizer

Protective screens in common areas

Physical distancing of at least 1 meter

Laundry

Daily disinfection in all rooms

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Ironing Service

Sterilizing equipment

Dry Cleaning

Suit Press

Hot water linen and laundry washing

Cashless payment service

Languages Spoken

Hebrew Spoken

Dutch Spoken

Indonesian Spoken

German Spoken

Latvian Spoken

Icelandic Spoken

Malay Spoken

Finnish Spoken

Hungarian Spoken

Spanish Spoken

English Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Car park [charges apply]

Service animals are welcome

Car park [on-site]

Swimming pool [outdoor]

Check-in [24-hour]

Car park [nearby]

Swimming pool

Air Conditioning

Designated Smoking Area

Heating

Facilities for Disabled Guests

Elevator

Security [24-hour]

Non-smoking Rooms

Family Rooms

Soundproof Rooms