Citadines on Bourke Melbourne

4.0 / 5

•

131-135 Bourke Street, Melbourne, Victoria, Australia 3000

Reviews from Guests

4.0/5

2,860

Reviews

from real guests

lerdp

I had a fantastic experience at this hotel, largely thanks to the incredible team. Every single staff member I encountered treated me exceptionally well, always greeting me with warm welcomes and genuine smiles. There was a gentleman at reception whose name I didn't catch, but he provided a wonderful, warm welcome right from the start. I particularly want to highlight two team members, Terieva and Juliana, who were also incredibly hospitable and really set a great tone for my stay. Terieva went completely above and beyond what you would expect from standard customer service. On a Sunday, the stove in my room stopped working. I had called reception earlier and had been waiting, so I went downstairs on my way out to check on the status. Because the engineering team wasn't available that day, Terieva actually took the initiative to figure it out and fix the stove herself! I was so impressed by her dedication to solving a guest's problem right then and there. To top it all off, she also noticed it was my birthday during my stay. Without me ever bringing it up, she surprised me with a lovely birthday treat. Her kindness, high attentiveness, and genuine care for guests are truly rare. If you're looking for a hotel with a team that truly cares about your experience and makes sure you have everything you need, I highly recommend staying here. Huge thanks to the entire staff, and especially to Terieva and Juliana, for making my stay so memorable!

Dalvin_au

Excellent location. It is close to Chinatown, QV and Emporium.

kezCairns

I must admit I was nervous after booking when I read some reviews. However absolutely amazed at the negativity. First, the staff are terrific, very professional and friendly. The room I’m in is great, clean and with great facilities. The shower is large, lots hot water and good quality towels. The bed is very comfy, the kitchenette well supplied with dishwasher, 2 hobs if you care to cook, good sized room overall, great location and quiet at night. At the front of the hotel is a hugely popular Thai restaurant, there are also heaps of restaurants within minutes, tram stop at the front of the hotel. I recommend this hotel without any hesitation.

Facilities Details

Breakfast service

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Sauna

Fitness Center

Meeting/Banquet Facilities

Heating

Designated Smoking Area

24-Hour Front Desk

Newspapers

Non-smoking Rooms

Laundry

Dry Cleaning

Facilities for Disabled Guests

Express Check-in/Check-out

Tour Desk

Fax/Photocopying

Indoor Pool

Vending Machine (drinks)

Vending Machine (snacks)

Swimming pool

Grocery Deliveries

Safe dining setup

Air conditioning in public area

Hair/Beauty Salon

Temperature check for guests and staff

Daily disinfection in common areas

Suit Press

Invoice provided

Lithuanian Spoken

Professional-grade sanitizing services

Special Diet Meals (upon request)

Smoke-free property

Hand sanitizer

Hot water linen and laundry washing

Icelandic Spoken

Protective screens in common areas

Doctor/nurse on call

Physical distancing of at least 1 meter

Car park [on-site]

Lao Spoken

Projector/LED display

Free face masks

Laundromat

Terrace

Cashless payment service

Sterilizing equipment

Nightclub/DJ

English Spoken

Entertainment Staff

Wi-Fi in public areas

Rooms sanitized between stays

Staff trained in safety protocol

Sanitized kitchen and tableware items

Game Room

Indonesian Spoken

Anti-viral cleaning products

Room sanitization opt-out available

Ironing Service

Car park [charges apply]

Spanish Spoken

Service animals are welcome

Finnish Spoken

Library

Elevator

First aid kit

Face coverings on staff

Security [24-hour]

Heating in public area

Contactless check-in/out

Shared stationery removed

Breakfast service

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Sauna

Fitness Center

Meeting/Banquet Facilities

Heating

Designated Smoking Area

24-Hour Front Desk

Newspapers

Non-smoking Rooms

Laundry

Dry Cleaning

Facilities for Disabled Guests

Express Check-in/Check-out

Tour Desk

Fax/Photocopying

Indoor Pool

Vending Machine (drinks)

Vending Machine (snacks)

Swimming pool

10 Available Room Types

Deluxe Two Bedroom Apartments

Non-smoking

Soundproof

Sleep comfort items

Laptop workspace

Air Conditioning

Dining Area

Blackout curtains

Refrigerator

Tea/Coffee Maker

Free Wifi

Towels

Kitchenette

Telephone

Desk

Interconnecting Room(s) Available

Shower

Stovetop

Private bathroom

Free Toiletries

Hair dryer

Iron

Daily housekeeping

Extra Long Beds (> 6.5 ft)

Clothes Rack

Dishwasher

Kitchen

Sitting Area

Microwave

Deluxe One Bedroom Apartment

Non-smoking

Bar

Soundproof

Sleep comfort items

Laptop workspace

Air Conditioning

Dining Area

Blackout curtains

Refrigerator

Tea/Coffee Maker

Free Wifi

Towels

Kitchenette

Telephone

Desk

Lowered view port in door

Interconnecting Room(s) Available

Shower

Stovetop

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Iron

Daily housekeeping

Extra Long Beds (> 6.5 ft)

Clothes Rack

Dishwasher

Kitchen

Sitting Area

Microwave

Deluxe Studio

Non-smoking

Bar

Soundproof

Sleep comfort items

Laptop workspace

Air Conditioning

Blackout curtains

Refrigerator

Tea/Coffee Maker

Free Wifi

Towels

Kitchenette

Telephone

Desk

Lowered view port in door

Interconnecting Room(s) Available

Shower

Stovetop

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Iron

Daily housekeeping

Extra Long Beds (> 6.5 ft)

Clothes Rack

Dishwasher

Kitchen

Microwave

Executive Two Bedroom Apartment

Non-smoking

Soundproof

Sleep comfort items

Laptop workspace

Air Conditioning

Dining Area

Blackout curtains

Refrigerator

Tea/Coffee Maker

Free Wifi

Towels

Kitchenette

Telephone

Desk

Interconnecting Room(s) Available

Shower

Stovetop

Private bathroom

Hair dryer

Free Toiletries

Iron

Daily housekeeping

Extra Long Beds (> 6.5 ft)

Clothes Rack

Dishwasher

Kitchen

Sitting Area

Microwave

Executive One Bedroom Apartment

Non-smoking

Soundproof

Sleep comfort items

Laptop workspace

Air Conditioning

Dining Area

Blackout curtains

Refrigerator

Tea/Coffee Maker

Free Wifi

Towels

Kitchenette

Telephone

Desk

Interconnecting Room(s) Available

Shower

Stovetop

Private bathroom

Free Toiletries

Hair dryer

Iron

Daily housekeeping

Extra Long Beds (> 6.5 ft)

Clothes Rack

Dishwasher

Kitchen

Sitting Area

Microwave

Facilities Details

Pool and Spa

Sauna

Indoor Pool

Fitness Center

Parking and Transportation

Airport Shuttle (free)

Food & Drink

Vending Machine (drinks)

Vending Machine (snacks)

Grocery Deliveries

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

24-Hour Front Desk

Newspapers

Express Check-in/Check-out

Tour Desk

Entertainment and Family Services

Air conditioning in public area

Invoice provided

Kids club

Smoke-free property

Projector/LED display

Laundromat

Nightclub/DJ

Entertainment Staff

Family/child friendly

Heating in public area

Contactless check-in/out

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Shops

Hair/Beauty Salon

Common Areas

Terrace

Game Room

Library

Cleaning Services

Laundry

Dry Cleaning

Safe dining setup

Temperature check for guests and staff

Daily disinfection in common areas

Suit Press

Professional-grade sanitizing services

Hand sanitizer

Hot water linen and laundry washing

Protective screens in common areas

Doctor/nurse on call

Physical distancing of at least 1 meter

Free face masks

Cashless payment service

Sterilizing equipment

Rooms sanitized between stays

Staff trained in safety protocol

Sanitized kitchen and tableware items

Anti-viral cleaning products

Room sanitization opt-out available

Ironing Service

First aid kit

Face coverings on staff

Shared stationery removed

Languages Spoken

Lithuanian Spoken

Icelandic Spoken

Lao Spoken

English Spoken

Indonesian Spoken

Spanish Spoken

Finnish Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Non-smoking Rooms

Facilities for Disabled Guests

Family Rooms

Heating

Air Conditioning

Swimming pool

Designated Smoking Area

Car park [on-site]

Check-in [24-hour]

Car park [charges apply]

Service animals are welcome

Elevator

Security [24-hour]