Cosmopolitan Hotel and Apartments

4.0 / 5

•

2-8 Carlisle Street, Melbourne, Vic , Australia 3182

Reviews from Guests

4.0/5

1,824

Reviews

from real guests

natalieh763

We have previously stayed here a few times and always had a nice room. This last time was not pleasant, very out dated and not what I expected. Bathroom door handle had to lift up to enter the bathroom, door was dirty. The bed was 2 singles pushed together, usually ok but gap was noticeable and uncomfortable. I could feel the springs through the mattress, so uncomfortable. At midnight there was a couple outside our door arguing loudly, this went on for at least 45 mins before they went into the car park screaming profanities at each other. I understand that can happen anywhere but the reception isn’t manned 24 hours so nothing you can do. Never again.

jeaniew2014

Clean, spacious accommodation. Everything you need. Great views. All staff very friendly and helpful. Perfect, convenient location just near Luna Park, Palais Theatre, transport, an abundance of restaurants, shops, plus right near Acland Street, Woollies, Coles, theatres, nightclubs. Easy trip via tram into Melbourne. The perfect location. Already planning our trip back next year. Reception staff wonderful.

Navigate15038145199

We stayed at the **Cosmopolitan Hotel from July 22 to 26, 2025**, and unfortunately had a disappointing experience. We were given room **C030**, which was right next to the tram line where it curves—resulting in loud noise every time the tram passed. Despite requesting an upper-level room and being told it would be away from the tram, this wasn't the case. The room had **only one heater** located in the living room, leaving the bedroom cold. When we asked to change rooms, we were denied unless we **paid for an upgrade**. Instead, housekeeping delivered a plug-in heater—but entered our room without knocking. We also discovered that the door had no latch or chain lock meaning anyone with a key could enter. We resorted to blocking the door with a sofa, and the front desk confirmed this was the case for all rooms did not object to the sofa blocking the door. Additional issues included: -bathroom window that wouldn’t fully close-we had to seal it with towels. -cracked toilet seat, which pinched when used. -Visible mold in the shower and sink areas, and we had to adjust shut-off valves to get hot water. -Uncleaned counters with crumbs left behind, and a chipped glass was simply put back in place. - We even found a long-lost TV remote behind the sofa. Overall, the room was poorly maintained and didn’t feel secure. Disappointed with both the condition and services.

Facilities Details

Breakfast service

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Terrace

Non-smoking Rooms

Laundry

Facilities for Disabled Guests

Fax/Photocopying

Snack Bar

Shared Lounge/TV Area

Daily Housekeeping

Air conditioning in public area

Safe dining setup

Filipino Spoken

Temperature check for guests and staff

Daily disinfection in common areas

Invoice provided

Chinese [Mandarin]

Smoke-free property

Hand sanitizer

Hot water linen and laundry washing

Icelandic Spoken

Protective screens in common areas

German Spoken

Physical distancing of at least 1 meter

Car park [on-site]

Nightclub/DJ

Free face masks

English Spoken

Cashless payment service

Entertainment Staff

Hungarian Spoken

Daily disinfection in all rooms

Golf Course (within 2 miles)

Wi-Fi in public areas

Rooms sanitized between stays

Staff trained in safety protocol

Sanitized kitchen and tableware items

Game Room

Anti-viral cleaning products

Thai Spoken

Room sanitization opt-out available

Khmer Spoken

Car park [charges apply]

Bicycle Rental

Spanish Spoken

Finnish Spoken

Library

Car park [nearby]

Elevator

Portuguese Spoken

First aid kit

Face coverings on staff

Security [24-hour]

Heating in public area

Contactless check-in/out

Shared stationery removed

Breakfast service

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Terrace

Non-smoking Rooms

Laundry

Facilities for Disabled Guests

Fax/Photocopying

Snack Bar

Shared Lounge/TV Area

Daily Housekeeping

Air conditioning in public area

Safe dining setup

Filipino Spoken

Temperature check for guests and staff

Daily disinfection in common areas

Invoice provided

Chinese [Mandarin]

Smoke-free property

Hand sanitizer

10 Available Room Types

Deluxe King Room

20 Square Meter

Tea/Coffee Maker

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Refrigerator

Desk

Ironing Facilities

Free Toiletries

DVD/CD player

Toilet

Private bathroom

Heating

Carpeted

Laptop Safe

Electric Kettle

Towels

Upper floors accessible by elevator

Non-smoking

Laptop workspace

Daily housekeeping

Free Wifi

Extra Long Beds (> 6.5 ft)

Sleep comfort items

Kids shampoo

Entire unit wheelchair accessible

Free instant coffee

Clothes Rack

Studio Apartment

25 Square Meter

Tea/Coffee Maker

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Kitchenette

Refrigerator

Desk

Ironing Facilities

Free Toiletries

Toilet

Microwave

Private bathroom

Heating

Carpeted

Laptop Safe

Sofa

Dining Area

Electric Kettle

Kitchenware

Stovetop

Toaster

Towels

Dining Table

Upper floors accessible by elevator

DVD/CD player

Free Wifi

Cable Channels

Blackout curtains

Linens

Sleep comfort items

Alcohol

Complimentary tea

Minibar

Wine glasses

Daily housekeeping

Sitting Area

Trash cans

Window

Wardrobe/Closet

Clothes Rack

Baby cot (upon request)

Exterior corridor

Accessible by elevator

Safe

Safety/security feature

Smoke detector

Non-smoking

Laptop workspace

Extra Long Beds (> 6.5 ft)

Cleaning Products

Kids shampoo

Free instant coffee

Kitchen

Two-Bedroom Apartment

64 Square Meter

Tea/Coffee Maker

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Kitchenette

Refrigerator

Ironing Facilities

Free Toiletries

DVD/CD player

Toilet

Microwave

Private bathroom

Heating

Carpeted

Laptop Safe

Sofa

View

Dining Area

Electric Kettle

Kitchenware

Stovetop

Toaster

Towels

Dining Table

Upper floors accessible by elevator

Desk

Sitting Area

Family Room

25 Square Meter

Tea/Coffee Maker

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Refrigerator

Ironing Facilities

Free Toiletries

DVD/CD player

Toilet

Private bathroom

Heating

Carpeted

Laptop Safe

Electric Kettle

Towels

Upper floors accessible by elevator

Walk-in shower

Free Wifi

On-demand movies

Cable Channels

Blackout curtains

Linens

Private Entrance

Sleep comfort items

Alcohol

Complimentary tea

Wine glasses

Daily housekeeping

Desk

Ground floor available

Trash cans

Window

Wardrobe/Closet

Clothes Rack

Exterior corridor

Safe

Safety/security feature

Smoke detector

Deluxe King Room with Terrace

22 Square Meter

Tea/Coffee Maker

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Balcony/Terrace

Refrigerator

Desk

Ironing Facilities

Free Toiletries

DVD/CD player

Toilet

Patio

Private bathroom

Heating

Carpeted

Laptop Safe

View

Electric Kettle

City view

Towels

Upper floors accessible by elevator

Facilities Details

Parking and Transportation

Bicycle Rental

Food & Drink

Snack Bar

Breakfast service

Activities

Golf Course (within 2 miles)

Entertainment and Family Services

Air conditioning in public area

Invoice provided

Kids club

Smoke-free property

Nightclub/DJ

Entertainment Staff

Family/child friendly

Heating in public area

Contactless check-in/out

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Common Areas

Terrace

Shared Lounge/TV Area

Game Room

Library

Cleaning Services

Laundry

Daily Housekeeping

Safe dining setup

Temperature check for guests and staff

Daily disinfection in common areas

Hand sanitizer

Hot water linen and laundry washing

Protective screens in common areas

Physical distancing of at least 1 meter

Free face masks

Cashless payment service

Daily disinfection in all rooms

Rooms sanitized between stays

Staff trained in safety protocol

Sanitized kitchen and tableware items

Anti-viral cleaning products

Room sanitization opt-out available

First aid kit

Face coverings on staff

Shared stationery removed

Languages Spoken

Filipino Spoken

Chinese [Mandarin]

Icelandic Spoken

German Spoken

English Spoken

Hungarian Spoken

Thai Spoken

Khmer Spoken

Spanish Spoken

Finnish Spoken

Portuguese Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Non-smoking Rooms

Facilities for Disabled Guests

Family Rooms

Heating

Air Conditioning

Designated Smoking Area

Car park [on-site]

Car park [charges apply]

Car park [nearby]

Elevator

Security [24-hour]