Crowne Plaza Melbourne By IHG

3.0 / 5

•

1-5 Spencer St, Melbourne VIC Australia 3005

Reviews from Guests

3.0/5

2,051

Reviews

from real guests

stutir2026

We stayed at hotel for July 2026. Location, room & food was very good. Hotel service was very unorganised. After whole day of travelling when we reached to hotel their drinking station didn’t have any water or glasses at the reception. We checked in and went to room. They don’t provide even a bottle of water in room. I called reception to send a bottle of water. Reception lady requested to Oickmit up from the reception for $2 otherwise she will charge me $6. Next day we left the sign to service the room on the door. Nobody cleaned our room no toilets paper when we got back to hotel after whole day of travelling. Called house keeping no answer. Called reception to ask for a reason for not cleaning the room she said she is sending someone now at 8pm to clean the room when we needed the room the most.

948leoniem

Really enjoyed my stay at Crowne Plaza. The hotel is very centrally situated near the river and opposite a major tram route to St Kilda. The bed was super comfy with a selection of pillows for preference. The breakfast buffet had many delicious options and catered to all tastes. A special mention and thanks to Kathleen at reception who was very helpful with all our enquiries about getting around and signed us up for IHG rewards. Would strongly recommend staying here.

208rachaelk

This hotel is so well located and the parking and breakfast package is such great value. Appreciate that the hotel gave good instructions to get to the parking with the road works going on. Our room was lovely and the bed was super comfy. Where this place really shines is the staff - right from the valet on entry everyone was so lovely, chatty and helpful. We called in for dessert after a night out and bit the bartender and waitress were really attentive and up for a chat about how our day was, how the meal was and what brought us to Melbourne. The location and the room got us in, but the service will get us back!

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Restaurant

Room Service

24-Hour Front Desk

Newspapers

Non-smoking Rooms

Dry Cleaning

Facilities for Disabled Guests

VIP Room Facilities

Breakfast in the Room

Ironing Service

Express Check-in/Check-out

Valet Parking

Soundproof Rooms

Tour Desk

Fax/Photocopying

Ticket Service

Outdoor Pool

Snack Bar

Concierge Service

Private Check-in/Check-out

Shared Lounge/TV Area

Daily Housekeeping

Air conditioning in public area

Safe dining setup

Hebrew Spoken

Lithuanian Spoken

Professional-grade sanitizing services

Slovak Spoken

Azerbaijani Spoken

Dutch Spoken

Korean Spoken

Alternative meal arrangement

Slovenian Spoken

Terrace

Nightclub/DJ

Croatian Spoken

Portuguese Spoken

Wi-Fi in public areas

Game Room

Indonesian Spoken

Thai Spoken

German Spoken

Car park [charges apply]

Shoeshine

Service animals are welcome

Bulgarian Spoken

Business Center

Convenience Store (on site)

Catalan Spoken

Daily disinfection in common areas

Special Diet Meals (upon request)

Chinese [Cantonese]

Latvian Spoken

Room service [24-hour]

Icelandic Spoken

A la carte breakfast

Body thermometer

Arabic Spoken

French Spoken

Lao Spoken

Free face masks

Romanian Spoken

Entertainment Staff

Staff trained in safety protocol

Room sanitization opt-out available

Outdoor venue for special events

Casino

Hindi Spoken

Swimming pool [outdoor]

Car park [nearby]

First aid kit

Shared stationery removed

Hair/Beauty Salon

Swimming pool

Fruits/snacks

Temperature check for guests and staff

Chinese [Mandarin]

Hand sanitizer

Protective screens in common areas

Doctor/nurse on call

Physical distancing of at least 1 meter

Spanish Spoken

Czech Spoken

Laundry

Hungarian Spoken

Daily disinfection in all rooms

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Estonian Spoken

English Spoken

Library

Elevator

Security [24-hour]

Heating in public area

Sterilizing equipment

Invoice provided

Tours

Italian Spoken

Smoke-free property

Wi-Fi for special events

Meeting stationery

Hot water linen and laundry washing

On-site event hosting

Projector/LED display

Danish Spoken

Cashless payment service

Russian Spoken

Western breakfast

Guest rooms seal after sanitization

Babysitting/Child Services

Themed rooms

Contactless check-in/out

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Restaurant

Room Service

24-Hour Front Desk

Newspapers

Non-smoking Rooms

Dry Cleaning

Facilities for Disabled Guests

VIP Room Facilities

Breakfast in the Room

Ironing Service

Express Check-in/Check-out

Valet Parking

10 Available Room Types

Standard Room

25 Square Meter

Tea/Coffee Maker

Minibar

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Bathrobes

Radio

Refrigerator

Desk

Ironing Facilities

Free Toiletries

Toilet

Private bathroom

Heating

Slippers

Carpeted

Laptop Safe

Electric Kettle

Coffee Machine

Towels

Upper floors accessible by elevator

Clothes Rack

Braille and tactile signage

Hearing accessible room and/or kit

Mirror

Walk-in shower

Free Wifi

On-demand movies

Pool facilities

Cable Channels

Streaming service like Netflix

Blackout curtains

Concierge

Linens

Sleep comfort items

Socket near the bed

Soundproof

Complimentary tea

Free instant coffee

Kettle

Wine glasses

Daily housekeeping

Laptop workspace

Sofa

Trash cans

Window

Wardrobe/Closet

Baby cot (upon request)

Accessible by elevator

Individual air conditioning

Safe

Safety/security feature

Smoke detector

Non-smoking

Hypoallergenic

Toiletries

Internet [LAN]

Extra Long Beds (> 6.5 ft)

Interconnecting Room(s) Available

Kids shampoo

Roll-in shower

Room service [24-hour]

Suite, 1 Bedroom, River View

Non-smoking

Heating

Carpeted

Dining Table

Sleep comfort items

Electric Kettle

Soundproof

Laptop workspace

Air Conditioning

Dining Area

Blackout curtains

Bathtub or Shower

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Hypoallergenic

Telephone

Desk

Toiletries

Internet [LAN]

Hair dryer

Free Toiletries

Interconnecting Room(s) Available

Toilet

Kids shampoo

Slippers

Private bathroom

Iron

Extra Long Beds (> 6.5 ft)

Roll-in shower

Clothes Rack

Bathtub

Sitting Area

Room service [24-hour]

Premium Room

28 Square Meter

Braille and tactile signage

Hearing accessible room and/or kit

Electric Kettle

Hair dryer

Private bathroom

Free Toiletries

Towels

Walk-in shower

Free Wifi

On-demand movies

Pool facilities

Radio

Cable Channels

Telephone

Air Conditioning

Heating

Linens

Sleep comfort items

Slippers

Socket near the bed

Soundproof

Tea/Coffee Maker

Complimentary tea

Free instant coffee

Kettle

Minibar

Refrigerator

Wine glasses

Daily housekeeping

Carpeted

Desk

Interconnecting Room(s) Available

Sofa

Trash cans

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Baby cot (upon request)

Accessible by elevator

Safe

Safety/security feature

Smoke detector

Non-smoking

Shower

Laptop workspace

Blackout curtains

Hypoallergenic

Toiletries

Internet [LAN]

Extra Long Beds (> 6.5 ft)

Toilet

Kids shampoo

Iron

Roll-in shower

Room service [24-hour]

Standard Room, 1 King Bed (Casino View)

Non-smoking

Heating

Carpeted

Sleep comfort items

Electric Kettle

Soundproof

Laptop workspace

Air Conditioning

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Hypoallergenic

Telephone

Desk

Toiletries

Internet [LAN]

Hair dryer

Free Toiletries

Interconnecting Room(s) Available

Toilet

Shower

Kids shampoo

Slippers

Private bathroom

Extra Long Beds (> 6.5 ft)

Iron

Roll-in shower

Clothes Rack

Room service [24-hour]

King Suite Flinders Casino River View

55 Square Meter

Tea/Coffee Maker

Minibar

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Bathrobes

Radio

Refrigerator

Desk

Ironing Facilities

Free Toiletries

Toilet

Private bathroom

Heating

Slippers

Carpeted

Laptop Safe

Sofa

View

Electric Kettle

Landmark view

Coffee Machine

City view

River view

Towels

Dining Table

Upper floors accessible by elevator

Clothes Rack

Facilities Details

Pool and Spa

Outdoor Pool

Fitness Center

Parking and Transportation

Valet Parking

Airport Shuttle (free)

Food & Drink

Restaurant

Room Service

Bar

Breakfast in the Room

Snack Bar

Alternative meal arrangement

Special Diet Meals (upon request)

Room service [24-hour]

A la carte breakfast

Fruits/snacks

Breakfast service

Buffet-Style Restaurant

Western breakfast

Front Desk Services

24-Hour Front Desk

Newspapers

Express Check-in/Check-out

Tour Desk

Ticket Service

Concierge Service

Private Check-in/Check-out

Entertainment and Family Services

Air conditioning in public area

Nightclub/DJ

Entertainment Staff

Outdoor venue for special events

Casino

Kids club

Family/child friendly

Heating in public area

Invoice provided

Smoke-free property

Wi-Fi for special events

Meeting stationery

On-site event hosting

Projector/LED display

Babysitting/Child Services

Contactless check-in/out

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Business Center

Shops

Convenience Store (on site)

Hair/Beauty Salon

Common Areas

Shared Lounge/TV Area

Terrace

Game Room

Library

Cleaning Services

Dry Cleaning

Ironing Service

Daily Housekeeping

Safe dining setup

Professional-grade sanitizing services

Shoeshine

Daily disinfection in common areas

Body thermometer

Free face masks

Staff trained in safety protocol

Room sanitization opt-out available

First aid kit

Shared stationery removed

Temperature check for guests and staff

Hand sanitizer

Protective screens in common areas

Doctor/nurse on call

Physical distancing of at least 1 meter

Laundry

Daily disinfection in all rooms

Rooms sanitized between stays

Sanitized kitchen and tableware items

Anti-viral cleaning products

Sterilizing equipment

Hot water linen and laundry washing

Cashless payment service

Guest rooms seal after sanitization

Languages Spoken

Hebrew Spoken

Lithuanian Spoken

Slovak Spoken

Azerbaijani Spoken

Dutch Spoken

Korean Spoken

Slovenian Spoken

Croatian Spoken

Portuguese Spoken

Indonesian Spoken

Thai Spoken

German Spoken

Bulgarian Spoken

Catalan Spoken

Chinese [Cantonese]

Latvian Spoken

Icelandic Spoken

Arabic Spoken

French Spoken

Lao Spoken

Romanian Spoken

Hindi Spoken

Chinese [Mandarin]

Spanish Spoken

Czech Spoken

Hungarian Spoken

Estonian Spoken

English Spoken

Italian Spoken

Danish Spoken

Russian Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Non-smoking Rooms

Facilities for Disabled Guests

Family Rooms

VIP Room Facilities

Soundproof Rooms

Heating

Air Conditioning

Designated Smoking Area

Car park [charges apply]

Service animals are welcome

Swimming pool [outdoor]

Check-in [24-hour]

Car park [nearby]

Swimming pool

Elevator

Security [24-hour]

Tours

Themed rooms