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Reviews from Guests

3.0/5

tripadvisor

593

Reviews

from real guests

Blue1201

2

/

5

While this hotel is in an excellent location, close to Queen Victoria markets and trams, the hotel is in desperate need of an upgrade. This hotel is not up to the standard expected of Mercure...

906alvaror

2

/

5

Don’t be fooled by the Mercure name! It’s not a hotel that aligns with Accor or Mercure standards. Check in was smooth which I think was the only positive part of the stay Room was dated and full of...

Morroyce

3

/

5

This is the second time we have stayed here, however this time we had a child and I think this will be the last time we stay here. The room is dating, for a Mercure the TV was tiny and didn't...

Facilities Details

Special Diet Meals (upon request)

Room Service

Asian breakfast

Breakfast service

24-Hour Front Desk

Tour Desk

Ticket Service

Concierge Service

Air conditioning in public area

Smoke-free property

Smoking area

Nightclub/DJ

Game Room

Heating in public area

Contactless check-in/out

Meeting/Banquet Facilities

Hair/Beauty Salon

Library

Laundry

Dry Cleaning

Ironing Service

Daily Housekeeping

Temperature check for guests and staff

Daily disinfection in common areas

Professional-grade sanitizing services

Hand sanitizer

Hot water linen and laundry washing

Protective screens in common areas

Body thermometer

Doctor/nurse on call

Physical distancing of at least 1 meter

Free face masks

Cashless payment service

Daily disinfection in all rooms

Guest rooms seal after sanitization

Rooms sanitized between stays

Staff trained in safety protocol

Anti-viral cleaning products

Room sanitization opt-out available

First aid kit

Face coverings on staff

Icelandic Spoken

Hungarian Spoken

Croatian Spoken

Thai Spoken

Hindi Spoken

Spanish Spoken

English Spoken

Finnish Spoken

Free Wifi

Internet services

Wi-Fi in public areas

Non-smoking Rooms

Heating

Air Conditioning

Designated Smoking Area

Airport transfer

Tours

Front desk [24-hour]

Check-in [24-hour]

Car park [charges apply]

Facilities for Disabled Guests

Car park [nearby]

Elevator

Security [24-hour]