Mercure North Melbourne

Very disappointed in the quality of this hotel. The choices in the bar are very limited and the decor is poor. Having paid for car parking, we were very disappointed to return to find there was no parking space available due to a function. Surely when you are a paying guest, a parking space should be available. Instead we had to stay up till late, so that we could park the car off the street when a space became available.

I always try to give a fair bit honest review. So it's a bit long. We did not choose to stay here. Our virgin flight was cancelled, and we were given a voucher accommodation at this hotel. Not sure what the nightly cost is, but I imagine very cheap, as it's very outdated. And lacking BASIC amenities, like a shower cap, a pen and paper. Maybe the average traveller doesn't need this... But considering it's a hotel of choice for cancelled flights, perhaps they could consider a "special amenities pack" for those types of travellers. It was a late flight cancellation/hotel arrival, and whilst we did not expect a restaurant to be open.... Room service ceases at 8.30pm too, so we then went to bed hungry. Couldn't even order uber eats, as the address provided is not a valid address for Uber. And by the time this was resolved, it was past midnight. I appreciate it's an old hotel, but management can still do things to ensure the stay is comfortable and SAFE.... Like providing drapes that actually cover the entire window. A pen and paper. Plastic shower cap or toothbrush. Also, whilst they say 24 hour reception... We tried calling, but got no response. Hubby has to go back downstairs to get information. Services need to be safe... We didn't have an issue of "no hot water" as others started. We had scalding hot water, which comes out quite rapid at a1/4 turn..... Unlike the cold water, which needed to be turned more than a full turn to even come out. And as the taps are not accessible without getting sprayed by scalding water .... Definitely not safe. things to be aware of before booking: *The shower is over the bath, and challenging access for anyone with a mobility issue or small children.. No grab rail, a fixed shower screen and the scalding water issue. *If you are a light/poor sleeper: Road noise(room 202) and the Curtains don't close properly, so you will be awaken at daybreak. *There are no toiletries apart from body wash and shampoo/conditioner. PROS. *The bed was very comfortable, crisp clean linen *The girl who checked us in was very friendly, and tried to be as accommodating as possible, given the issues we had with the airline voucher booking system, which was really nothing in her control. So we really appreciated that, given how late and tired/annoyed we were already. So thankyou. And in hindsight, perhaps she couldn't answer the phone, as she did say there were still 10 other bookings coming in from the cancelled flight.

No hot water in room and nothing done to compensate. Wasn't a big deal so I assume it is a regular issue. Run down very average property. If there are other options for accommodation take them.